19
EN
Troubleshooting
If the device does not work properly,
fi
rst check whether you are able to rectify the
problem yourself. If the problem cannot be solved with the steps that are listed, contact
the customer service department.
Do not attempt to repair a defective electrical device yourself!
Problem
Possible cause
Fix
The device does not
work.
The
ON
/
OFF
button was not
pressed correctly.
Press the
ON / OFF
button
again.
The mains adapter is not
inserted in the plug socket
or the connecting cable (
6
)
is not connected correctly to
the mains cable of the mains
adapter.
Correct the
fi
t.
The plug socket is defective.
Try another one.
The device has switched off
automatically after operating
for 15 minutes.
Press the
ON / OFF
button
again.
The fuse is defective.
Check the fuse of the mains
connection
.
The mains adapter is defec-
tive.
Try another mains adapter if
necessary. Otherwise contact
our customer service depart-
ment.
No heat is produced.
Red light and heat are not
switched on.
Press the Heat button to
switch on the red light and
heat as well.
The device gets too
warm.
The device was in operation
several times in succession
for 15 minutes / too long in
each case.
Pull the mains adapter out of
the plug socket and allow the
device to cool down.
The device makes
noises.
No error.
Operating noises are a nor-
mal consequence of the me-
chanics and not a defect.
Smoke emerges from
the device.
The device is defective.
Pull the mains adapter out of
the plug socket immediately
and contact the customer ser-
vice department.
