Congratulations on purchasing your BioChef Blender from Vitality4Life!
This is your warranty card. To activate your warranty, please register online at warranty.vitality4life.com
Vitality 4 Life warrant this BioChef Blender to be free from defects in materials and workmanship
while in normal domestic use for a period of 10 years on the motor, 7 years on parts, 1 year
commercial from the original date of purchase.
DO NOT RETURN THE PRODUCT TO THE STORE
Please follow these instructions to receive faster service:
1. Note the product model and the serial number. This can be found around the
back of the product near the power cord.
2. Contact Vitality 4 Life.
3. If the product, or one of its parts, qualifies for replacement or service
within the 30 day period after date of purchase, Vitality 4 Life will arrange
the shipping at no cost to you. Vitality 4 Life may ship the replacement or
contact you with further information regarding repair of the product.
4. Typical turnaround times to address warranty claims can be between 10-14
business days, plus shipping, depending on location and type of damage or
warranty claim.
TERMS OF PRODUCT WARRANTY COVERAGE
Vitality 4 Life provides the Product Warranty coverage as further described
below and limited to the terms and conditions hereof:
1. If the BioChef Blender exhibits a defect while in normal domestic use, within
the warranty period; we will, at our option, either repair or replace the unit
or defective part free of charge. The product must be delivered by insured
mail, in proper packaging to your service centre as indicated on the back of
the manual as a condition to any warranty service obligation.
2. To activate your warranty, you can register online within 30 days, or send all
the details by email to [email protected]
3. In the event that the warranty period for a product has expired, or if a
Product does not qualify for warranty service, repair or replacement,
consumers may still buy replacement parts or have products repaired by one
of Vitality 4 Life’s Service Centres. Please contact Vitality 4 Life for further
information.
4. Do not send the product back to the service centre without return
authorisation form.
5. In no event shall our liability exceed the retail value of the product. We
make no warranty with respect to parts, from a source other than Vitality 4
Life.
6. In the event that warranty parts or products are provided, the customer
must cover the related shipping costs to receive goods.
7. All exchanged or substitute parts and products replaced under warranty
service will become the property of Vitality 4 Life. Repaired or replaced
products or parts thereof will be warranted by Vitality 4 Life for the balance
of the original warranty period.
8. Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a
major failure.
WARRANTY DOES NOT COVER
1. Damage, accidental or otherwise, to the Product, not caused by direct defect
in factory workmanship or materials.
2. Damage due to abuse, mishandling, alteration, misuse, commercial
service, tampering, accident, failure to follow care, operating and handling
provisions indicated in the instructions.
3. Damage caused by parts or service not authorized or performed by Vitality 4 Life.
4. ‘Normal’ Wear and tear through use.
5. Some states do not allow the exclusion or limitation of incidental or
consequential damages. So the above limitations may not apply to you in
the case of damage in shipment. If your BioChef Blender was damaged in
shipment: Immediately report this type of damage to the parcel carrier and
have them file an inspection report to contact the distributor from whom
you purchased the BioChef Blender for further instructions.
6. You have rights and benefits under the consumer laws in your jurisdiction.
Without detracting from these rights or benefits, Vitality 4 Life excludes all
liability in respect of this product for any other loss which is not reasonably
foreseeable from a failure of this product, which may include liability for
negligence, loss of expenditure associated with the product and loss of
enjoyment.
PLEASE FOLLOW THESE INSTRUCTIONS WHEN
MAKING A WARRANTY CLAIM:
1. You must inform Vitality 4 Life as soon as the warranty claim arises and
provide a visual documentation of the fault.
2. Subject to the applicable consumer laws in your jurisdiction, you must pay
for all packing, freight and insurance costs for transit of the product to
Vitality 4 Life.
IF THE WARRANTY CLAIM IS NOT ACCEPTED:
a) Vitality 4 Life will inform the customer;
b) If requested to do so by the customer, Vitality 4 Life will repair the product
provided the customer pays the usual charges for such repair; and
c) If applicable the customer will be responsible for all costs associated with
collection of the product from Vitality 4 Life.
In order to get the best use from your BioChef Blender, read and follow the
instructions in your operating manual.
VITALITY 4 LIFE – HEAD OFFICE AND SHOWROOM
5/10 Brigantine Street, Byron Bay, NSW 2481, Australia
International Ph: +612 6680 7444. Freecall (within Australia): 1800 802 924
Fax: +612 6680 7481. Email: [email protected]
www.vitality4life.com
www.vitality4life.com.au
VITALITY 4 LIFE – UNITED KINGDOM OFFICE
Unit 7 Vitas Vending Business Centre, Fengate, Peterborough, PE1 5XJ, UK
International Ph: +44 (0) 844 800 0831. Freecall (within UK): 0800 032 1015
Fax: +44 1279 874619. Email: [email protected]
www.vitality4life.co.uk
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