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Warranty service is performed at no charge in one or all of three conditions:
•
A Technical Service and Support representative will be dispatched to the customer site.
•
Replacement parts will be sent at no charge to the site for customer installation
•
The product can be returned the Viscotek Corporation for depot repair.
Warranty service will not be provided on weekends or legal holidays. In addition, warranty
service will be provided only if the customer notifies the Technical Service and Support
department within the stated warranty time frame.
Warranty service will not be provided when:
•
Any product or parts have been serviced by someone outside of the Viscotek
Corporation unless otherwise directed.
•
Parts that are identified as not being used by the Viscotek Corporation in the
manufacture of the instrument.
•
Physical misuse including dropping the unit or excessive torquing of fittings or physical
breakage of any electrical connectors.
•
Products that fail due to poor operating procedures.
•
Failure of parts due to chemical decomposition, poor facilities, or environment.
•
Any expendable items such as filters, gaskets, frits, and fittings.
Warranty Period
The warranty begins when the product is installed by a qualified Viscotek technician or in the
case of customer installation 21 days after shipment from the Viscotek facility.
The Model 302 TDA will be warranted free of defects for a period of one year from time of
installation.
At no time will the warranty period exceed 15 months from date of shipment. Any part that is
replaced within the warranty period is warranted for the rest of the original warranty time period.
Returns
Any Viscotek product that needs to be returned to depot must have authorization from the
Viscotek Technical Service and Support department or the Viscotek Sales department. At that
time a RMA number will be assigned to the repair and the product can b e shipped back to
depot for service. Any non-warranted product will require a purchase order before service can
commence. Any product returned to Viscotek for evaluation is subject to a bench set up fee of
$500. This is not refundable. Viscotek will not be liable for damage due to improper packing or
shipping.