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WARRANTY
Our Commitment
To maximize the superior quality of disinfection, each TrojanUVMax™ product must be properly installed, and maintained. If you experience difficulty
with your product, our Technical Support Centre is available to help you.
During the applicable warranty period noted below, we will provide warranty coverage, described below, for your product.
How to Get Help
To obtain help under this warranty, contact the VIQUA Technical Support Center at 1 800 265 7246 or by email at [email protected]. Please have
available the model number, the date of purchase, the name of the dealer from whom you purchased your VIQUA product (“the source dealer”),
as well as a description of the problem you are experiencing. A VIQUA technician will help you troubleshoot the problem and isolate the issue.
In order to establish proof of purchase when making a warranty claim, you will need your original invoice or complete and returned your warranty
card through the mail or online.
Specific Warranty Coverage
Warranty coverage is specific to the following TrojanUVMax™ products:
Ten-Year Limited Warranty for TrojanUVMax™ UV Chamber
VIQUA warrants the UV chamber on the TrojanUVMax™ products to be free from defects in material and workmanship for a period of ten (10) years
from the date of purchase. During this time, VIQUA will repair or replace, at its option, any defective TrojanUVMax™ UV chamber.
Please return the defective part to your dealer, who will return it to VIQUA - a Trojan Technologies Company. We will either make the necessary
repairs or, if it is determines that a replacement is required, will provide a replacement part. We will then return the part to the dealer. This warranty
does not include shipping and handling charges which will be collected from you by the dealer.
Parts repaired or replaced under this ten (10) year warranty will be covered under warranty to the end of the original ten (10) year warranty period.
This warranty is also subject to the conditions and limitations outlined under the heading "General Conditions and Limitations" below.
Three-Year Limited Warranty for Structural, Hardware and Electrical Components
VIQUA warrants the structural, hardware, and electrical components to be free from defects in material and workmanship for a period of three (3)
years from the date of purchase. During this time, VIQUA will repair or replace, at its option, any defective parts covered by the warranty.
Please return the defective part to your dealer, who will return it to VIQUA - a Trojan Technologies Company. We will either make the necessary
repairs or, if VIQUA determines that a replacement is required, will provide a replacement part. We will then return the part to the dealer. This
warranty does not include shipping and handling charges which will be collected from you by the dealer.
Parts repaired or replaced under this three (3) year warranty will be covered under warranty to the end of the original three (3) year warranty period.
This warranty is also subject to the conditions and limitations outlined under the heading "General Conditions and Limitations" below.
One-Year Limited Warranty for Lamps and Sleeves
VIQUA warrants original lamps and sleeves to be free from defects in material and workmanship for a period of one (1) year from the date of
purchase. During this time, VIQUA will repair or replace, at its option, any defective parts covered by the warranty.
The warranty period for lamps and sleeves may be verified using date codes in addition to purchase receipts and VIQUA's database of registered
owners. VIQUA will advise you whether the defective item needs to be returned to a VIQUA dealer for failure analysis. Replacement lamps and
sleeves provided under warranty will be sent to your TrojanUVMax™ dealer.
This warranty on lamps and sleeves does not include shipping and handling charges which will be collected from you by the dealer. Parts replaced
under this one (1) year warranty will be covered under warranty to the end of the original one (1) year warranty period. This warranty is also subject
to the conditions and limitations outlined under the heading "General Conditions and Limitations" below.
Warranty for Replacement Lamps and Parts
VIQUA warrants replacement lamps, purchased for annual routine maintenance, and other parts purchased to repair product components that are
no longer covered by the original warranty, to be free from defects in material and workmanship for a period of three (3) months from the date
of purchase. During this time, we will repair or replace, at its option, a defective replacement lamp or part free of charge except for shipping and
handling charges.
The warranty period on replacement lamps and parts will be verified using date codes and/or purchase receipts. VIQUA will advise you whether the
defective item needs to be returned to your dealer for failure analysis. Replacement lamps and parts provided under warranty will be sent to your
dealer.
General Conditions and Limitations
None of the above warranties cover damage caused by improper use or maintenance, accidents, acts of God or minor scratches or imperfections
that do not materially impair the operation of the product. The warranties also do not cover products that are not installed as outlined in the
applicable Owner's Manual.
The limited warranties described above are the only warranties applicable to the TrojanUVMax™ products listed. These limited warranties outline
the exclusive remedy for all claims based on a failure of or defect in any of these products, whether the claim is based on contract, tort (including
negligence), strict liability or otherwise. These warranties are in lieu of all other warranties whether written, oral, implied or statutory. Without
limitation, no warranty of merchantability or of fitness for a particular purpose shall apply to any of these products.
VIQUA - a Trojan Technologies Company does not assume any liability for personal injury or property damage caused by the use or misuse of any
of the above products. VIQUA shall not in any event be liable for special, incidental, indirect or consequential damages. VIQUA's liability shall, in
all instances, be limited to repair or replacement of the defective product or part and this liability will terminate upon expiration of the applicable
warranty period.
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