VIOMI V-RVCLM21B, Руководство пользователя

Страница: 14 / 18

12
Problem Solution
Power-on failure
The battery level is too low; connect the robot to the charging dock for charging.
The ambient temperature is too low (<0
℃
) or too high (>50
℃
).
Fail to start cleaning The battery level is too low; connect the robot to the charging dock for charging.
Recharging failure
There are too many obstacles near the charging dock; place the charging dock in an area free of
obstacles.
The robot is too distant from the charging dock; place the robot near the charging dock and
retry.
Abnormal actions Shut down and restart the robot.
Abnormal sound during cleaning
The rolling brush, side brush or left/right wheel may be entangled with foreign objects; stop the
robot and clear them up.
Degradation of cleaning capacity or dust come-off
The dustbin is full; clear up the dustbin.
The HEPA component is blocked; clear it up.
The rolling brush is entangled with foreign objects; clear up the main brush.
Fail to connect to Wi-Fi
Wi-Fi signal is weak; ensure that the robot is in an area with good Wi-Fi signal.
Wi-Fi connection is abnormal; reset Wi-Fi and download the latest App, then try again.
Resume cleaning failure
Confirm that the robot is not in DND mode since it will not continue cleaning in this mode.
The robot will not continue cleaning when it is manually brought to the charging dock.
Charging failure
Ensure that there is sufficient space around the charging dock, and that the surfaces of the
electrodes are free from dust and coverage.
Fail to do scheduled cleaning
Confirm that the device has been connected to the network; otherwise synchronization failure
may result and timed cleaning tasks won't be performed.
The robot is always in off-line state
Confirm that the device has been successfully connected to the network and it is always in the
range covered by Wi-Fi signal.
Fail to pair the mobile phone with the device
Ensure that the charging dock and the robot are in the area with good Wi-Fi signal; reset Wi-Fi
according to the steps described in the Instruction Manual; then pair again.
Common Problems