20
Troubleshooting
Fault
Check
Action
Power supplied, but the camera
cradle is not moving
Check that the tilt lock is disengaged
See “
Locking / Unlocking the Camera
Cradle
” on page 11
Head not operating
Check the power switch is ON
See “
Powering Up
” on page 17
Ensure that the power and Ethernet cables
are connected and secure
See “
Electrical Connections
” on page 16
Check mains power supply to the head
Check that power is being supplied from the
pedestal, height drive or studio supply
Check the head fuse and replace as
necessary
See “
Changing the Fuse
” on page 19
Camera or payload moving too far on the pan
and / or tilt axis
Check the settings of the soft limits
Intermittent or no communications
Check Ethernet cable
Check Ethernet cable is CAT5E FTP
If possible, try using another Ethernet cable.
Refer to the V4063-4980 VRC System User
Guide,
Advanced Configuration Tool sec
-
tion
for details on configuring the Ethernet
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