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If a purchaser claims a product is “defective” with regards to refrigeration, Purchaser must obtain a
letter from a qualified refrigeration technician at the Purchaser’s cost to verify that the unit was
installed properly, with proper ventilation and the unit is truly malfunctioning due to a manufacturing
defect.
Removal or reinstallation of a unit is not included in warranted costs. Purchaser’s exclusive remedy
is limited at Seller’s option to repair or replace defective part[s] with either new or reconditioned
part[s]. Purchaser is responsible for shipping the unit prepaid to a designated facility and Seller will
pay return shipping charges in the continental United States for items repaired under warranty
within 12 (twelve) months from date of sale. The returned unit must be packaged correctly, with
enough protection to ensure the unit is not further damaged. Oversized or lack of packaging is not
permitted and will be refused. Replacement or exchanged units will be returned to Purchaser
through curbside delivery only. Any redelivery fees are the Purchasers responsibility. Since the
natural variation in texture, density, grain, color, tone, and shade of wood is unavoidable; Seller
does not guarantee the texture, color, tone, or shade of the wood: nor does seller guarantee the
colorfastness of wood or against peeling, chipping, cracking, or scratching. Note: Unfinished wood
is subject to warping; all wood surfaces must be sealed before placing cellar into service. Make sure
doors are aligned by reviewing the owner’s manual. Improper repair or placement of the unit will
void the warranty. Any third party repair facility must be preapproved in writing by Seller, before
providing replacement parts under warranty. Change Orders: Custom units already in production
that require a change will be subject to a change order fee.
Storage Fees:
When having an item serviced by a Vinotemp service technician at the Vinotemp
facility, Purchaser agrees to pick up their repaired item or make arrangements for return shipping
within a 30 day period once they have been notified by Vinotemp through phone call, email, or letter
that their unit is ready for pick up. If the item remains in the Vinotemp warehouse after 30 days but
no longer than 60 days, the Purchaser will incur additional storage fees of 2%. After 60 days in
storage, the item will become property of Vinotemp. For custom units with deposits: If product is not
picked up or shipped within 60 days of completion, Purchaser deposit is forfeited and product
becomes the property of Vinotemp. Warranty period is from the date of sale (not from shipping,
delivery, nor installation). All completed cabinetry, racking, or other custom work must be picked up
or shipped within a period of 14 days after Vinotemp has notified the Purchaser by phone call, email,
or letter. Any completed cabinetry, racking, or other custom work stored longer than 14 days will
incur an additional monthly storage fee. After 60 days, the product will become property of
Vinotemp.
This Limited Warranty does not cover damage due to such things as accident, misuse, abuse,
mishandling, neglect, acts of God, fires, earthquakes, floods, high winds, government, war, riot or
labor trouble, strikes, lockouts, delay of carrier, unauthorized repair, or any other cause beyond the
control of the Seller, whether similar or dissimilar to the foregoing. Seller is not responsible for any
damages caused to Purchaser's property resulting from the goods. This limited warranty applies
only inside the Continental US (Alaska, Puerto Rico, Hawaii and other territories/countries are not
warranted). Purchaser understands and acknowledges that the goods sold here are wine cellars,
cigar humidors, and/or other similar units which house wine or cigars or other items. Purchaser
assumes all risk of using these units, including risk of spoilage, humidity variations, temperature
variations, leaks, fire, water damage, mold, mildew, dryness and similar and any other perils that
