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732 South Racetrack Road, Henderson, Nevada 89015 U.S.A.
1.800.777.8466 | [email protected] | www.vinotemp.com
inability to use the building elevator to lift the goods, narrow openings, along with any
additional costs to deliver or redeliver the product properly. Make sure to review access to the
property and size of the product ordered. The transportation of all goods is subject to the terms
and conditions which the carrier imposes on Purchaser. Installation is the responsibility of the
Purchaser. If white glove delivery was ordered and cannot be performed properly, or access is
hindered in any way, Purchaser agrees to accept delivery curbside (delivery service cannot be
refunded). If Purchaser will-calls or pays for their own freight responsibility transfers to the
Purchaser when the Purchaser or Purchasers freight company picks up the unit from Seller.
Freight quoted are either curbside, threshold or white glove. Standard white glove delivery is
main floor, easy access and NO STAIRS, Doors, aligned feet attached (if necessary) and
removal of packaging, additional fees for additional requests. Each service has a different rate
and will require additional fees. If freight is not charged (Free Shipping or Freight Included) and
the order is cancelled after shipping, a freight charge of 25% of the cost of the unit, each
direction will be charged. Item swap outs are arranged as curbside delivery and pickup unless
noted otherwise. There is no white glove service for returns. Approved returns must have
original and/or proper packaging. Swap-outs (Delivery and Pick up are at the same time)
Original unit must be packed and ready for carrier pick up at time of delivery of new unit.
Packaging of old unit must be adequate for shipping, not oversized or on a pallet if unit was not
originally delivered on a pallet. Carrier will not drop off new unit if the original unit is not ready.
If the carrier has to make a second attempt, customer will be subject to additional charges for
the attempted delivery and for any packaging issues. Deliveries include ONE attempt by the
shipping company to deliver the product to the consumer. If for any reason the customer is
unavailable to accept the order and the product is undeliverable under any circumstances, the
customer will be responsible for any extra shipping and handling charges. We are a
manufacturer not a shipping company, deliveries are done by a 3rd party service. Email us at
[email protected] for a quote or any additional information. Freight discussed is Continental
USA (excluding Alaska, Puerto Rico, Hawaii), cost is additional please email [email protected]
for a quote.
If you use a service repair company without approval or parts not supplied by Vinotemp and
your unit under warranty fails to work, we will repair your item provided you ship your unit
prepaid to and from our facility in Henderson. Vinotemp is not responsible for install or removal
costs or unauthorized repairs. If the repair or unauthorized part damaged the unit, we will
provide customer a cost to repair that damage.
California Proposition 65 Warning: The products sold on this ecommerce website and to the
public may contain chemicals and other substances known to the State of California to cause
cancer and birth defects and other reproductive harm.
Totes made of vinyl, imitation leather, and/or leather material contain lead and/or other
substances that are known to the State of California to cause cancer, birth defects and other
reproductive harm.
Microfiber “Plastic microfiber” means a small synthetic particle that is fibrous in shape, less than
5 millimeters in length, and is released into water through the regular washing of textiles made
from synthetic material.