11
Service Information
If your unit should fail to operate:
1. Is the electrical cord securely inserted in the electrical outlet?
2. Is the circuit breaker open, or is the fuse blown?
3. Is there a gas supply to the unit?
If service is required:
1. Call your dealer or authorized service agency. The name of the authorized
service agency can be obtained from the dealer or distributor in your area.
2. Have the following information readily available:
a. Model Number
b. Serial Number
c. Date of Purchase
d. Name of dealer from whom purchased
3. Clearly describe the problem that you are having.
If you are unable to obtain the name of an authorized service agency, or if you
continue to have service problems, contact Viking at (888) 845-4641 or write
to:
VIKING RANGE CORPORATION
PREFERRED SERVICE
111 Front Street
Greenwood, Mississippi 38930 USA
Record the following information indicated below. You will need it if service is
ever required. The serial number and model number for your surface unit is
located on the exterior bottom panel of the burner box in the right rear cor-
ner.
Model Number
Serial Number
Date of Purchase
Date Installed
Dealer’s Name
Address
If service requires installation of parts, use only authorized parts to ensure pro-
tection under the warranty.
PLEASE RETAIN THIS MANUAL FOR FUTURE REFERENCE.
12
Stainless Steel Parts / Control knobs
All stainless steel parts should be wiped regularly with hot soapy water at the
end of the cooling period and with a liquid cleaner designed for stainless steel.
Do not use
steel wool, abrasive cloths, abrasive cleanser or powders. If it is
necessary to scrape stainless steel to remove encrusted material, soak the area
with hot towels to loosen the material, then use a wooden or nylon spatula or
scraper.
Do not use
a metal knife, spatula, or any other metal tool to scrape
stainless steel.
Do not
permit citrus or tomato juice to remain on stainless steel
surface, as citric acid will permanently discolor stainless steel. Wipe up any
spills
immediately.
Power Failure
Since electronic ignition is used, electrical power failure will affect the unit. The
electric igniters will not work. The unit surface burners can still be used, but
only when the burners are lit manually with a match.
Surface Burner Grates
Make sure all surface burners are off and the surrounding parts are cool. Lift off
the burner grates. Wash the grates with warm, soapy water. Use non-abrasive
plastic scrubbing pad for heavily-soiled areas. Rinse and dry well. For best clean-
ing and to avoid possible rusting of unfinished surfaces, do not clean in a dish-
washer. Replace the burner grates after cleaning.
Surface Burners / Porcelain Caps
The porcelain caps on the burners should be routinely removed and cleaned. Al-
ways clean after a spillover. Keeping the burner caps clean will prevent improper
ignition and an uneven flame.
To clean, pull the burner straight up from the burner base. Wipe off surface
burner caps with warm, soapy water and a soft cloth after each use. Use a pla-
sitc scrubbing pad for cooked on foods. For best cleaning and to avoid possi-
ble rusting of unfinished surfaces, do not clean in dishwasher. If ports are
clogged, clean with a straight pin.
Do not enlarge or distort the ports.
Do not
use a toothpick to clean the ports since they will have a tendency to break. When
replacing burners, carefully align the tab underneath the cap with the slot in the
burner base.
Aluminum Base
The aluminum base should be wiped regularly with hot soapy water at the end
of each cooling period.
Do not use
steel wool, abrasive cloths, cleanser, or pow-
ders. To remove encrusted materials, soak the area with a hot towel to loosen
the material, then use a wooden or nylon spatula.
Do not use
a metal knife,
spatula or any other material tool to scrape the aluminum base.
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