14
TROUBLESHOOTING GUIDE
PROBLEM
POSSIBLE CAUSE
CORRECTION
Ice cubes are too small
Low ice consumption
Ice is slowly melting in the ice bin and will
(less than 1/2” thick)
affect the size of the ice cube. This is normal
operation. When the ice bin needs to be
replenished, cubes will return to regular size.
Not enough water in reservoir.
Make sure that the reservoir drain plug is installed
properly. Check the water line to the unit to make
sure there are no restrictions or kinks in the line.
Check all filters to make sure they are not restricted
or plugged.
Distributor tube is restricted.
See “Cleaning the Ice Machine System” section for
cleaning the unit for proper operation.
Build-up of deposits on evaporator
See “Cleaning the Ice Machine System”
plate.
section for cleaning the unit for proper operation.
Leaking drain valve
See “Cleaning the Ice Machine System” section for
cleaning the unit. Cleaning the unit will also
dissolve and flush out foreign material in the drain
valve.
Inadequate drain system.
Restriction in drain lines will cause ice in the bin to
melt to a thinner cube. If using a gravity drain,
make certain there are no kinks or restrictions in the
drain lines. If using a drain pump, check the inlet
screen, discharge line, and vent line for any build-up
or restrictions
.
Room temperature is too warm.
Move to an area where temperature is below 90
o
F.
Ice cubes are too big
Ice slab not releasing.
See “Cleaning the Ice Machine System”
(greater than 3/4” thick)
section for cleaning the unit for proper operation.
Condenser fan air flow is restricted.
Make certain the grill in the front of the unit is free
and open for proper air circulation. Check and
clean the condenser coil by removing the grill in the
front of the unit. Clean the condenser with a
vacuum and brush attachment.
Room temperature is too warm.
Move to area where temperature is below 90
o
F
.
Hollow ice slab
Distributor tube is restricted.
See “Cleaning the Ice Machine System” section for
cleaning the unit for proper operation.
Build-up of deposits on evaporator
See “Cleaning the Ice Machine System”
plate.
section for cleaning the unit for proper operation
and cube size.
Low water level in reservoir.
Make sure that the reservoir drain plug is installed
properly. Check the water line to the unit to make
sure there are no restrictions or kinks in the line.
Check all filters to make sure they are not restricted
or plugged.
Ice is not clear
Low water in level in reservoir.
Make sure that the reservoir drain plug is installed
properly. Check the water line to the unit to make
sure there are no restrictions or kinks in the line.
Check all filters to make sure they are not restricted
or plugged.
Softened water supply
Make certain that water line is not connected to the
water softener.
Room temperature it too cold.
Move to an area where room temperature is above
55
o
F
.
