VSC_DOC_783
, v.1e
Page
5 of 9
4.19: ViewCare Extended Warranty Language
Release Date: Oct. 13, 208
NOTE THAT BY ENROLLING IN THE EXPRESS EXCHANGE
®
SERVICE PROGRAM, CUSTOMER AGREES TO
ACCEPT A REFURBISHED REPLACEMENT PRODUCT INSTEAD OF THE RETURN OF THE ORIGINAL
PRODUCT OR A REPLACEMENT PRODUCT IN NEW CONDITION. THE CUSTOMER’S ORIGINAL, DEFECTIVE
PRODUCT WILL NOT BE RETURNED AND SHALL BECOME THE PROPERTY OF VIEWSONIC.
HOW THE EXPRESS EXCHANGE
®
SERVICE WORKS:
When you call ViewSonic Customer Support, you will be issued an RMA number, which will be your “Case Number,”
and is the best number to present when contacting ViewSonic. Once it has been determined that Customer has a
defective product covered under the applicable warranty, ViewSonic will arrange for delivery of a refurbished
replacement unit to Customer's location, and for the return of the defective product. Under this service, the cost of
shipping the refurbished replacement product to the customer’s location, as well as the return shipping cost of the
defective product (only applicable when shipping to and from the same location), are covered by ViewSonic. However,
ViewSonic will not be responsible for shipping costs UNLESS shipping has been arranged and managed by
ViewSonic’s Customer Support. When you receive your replacement product, ViewSonic will include a Return
Shipping Label, to be used for the return of your defective product.
To ensure return of the defective product registered under the Program, a credit card "hold" will be placed against
Customer’s credit card for the value of the refurbished replacement unit, and is required before the refurbished
replacement product can be shipped. Your credit card will not be charged, unless (a) you fail to return the defective
product to ViewSonic within fifteen (15) calendar days from receipt of the replacement product and in the manner
specified by ViewSonic, (b) the serial number of the returned product does not match that of the registered product;
and/or (c) the defective product is returned with missing components. If Customer returns the defective product with
missing components, a credit card charge will be made as described under the “Product Return Provisions” below.
3. Extended Warranty with Express Exchange
®
Service
is offered for purchase to all
ViewSonic customers within the United States and Canada ONLY pursuant to the terms of this agreement. For those
customers who wish to extend the lifetime of their Standard Limited Warranty, but with the added convenience of
Express Exchange
®
Service, this ViewCare Service provides a simple solution to purchase both the Extended
Warranty and the Express Exchange
®
Service in one package. The Extended Warranty with Express Exchange
®
Service gives the extra time provided by the Extended Warranty, and also includes the convenience of expedited
exchanges as described under the Express Exchange
®
Service description, and according to the length of time
purchased as indicated in your
Enrollment Confirmation Letter
.
HOW THE EXTENDED WARRANTY WITH EXPRESS EXCHANGE
®
SERVICE WORKS:
Customers in the United States and Canada have the option of purchasing the Express Exchange
®
Service for up to
three years, depending on the combined length of the ViewSonic Standard Limited warranty and any Extended
Warranty you
opt to purchase. For example, if Your Standard Limited Warranty is for one year and you purchase an
Extended Warranty of an additional one year, you may only purchase the Express Exchange
®
Service for two years.
Service Program details are described above for each the Extended Warranty and Express Exchange
®
Service.
Please see the corresponding descriptions for more details.