11
5.Troubleshooting
Problem & Solution
Can not power on, and
nothing happens even if
connected to an outlet
Check whether the AC power adapter rating is correct, and
it is securely plugged to an electrical outlet.
The screen is off
Check whether the screen brightness is set to a low level in
the Setup menu.
Screen freeze and does
not respond to control
anymore
Unplug&replug the photo frame.
Some images are not
displayed
The image file is not supported by this device. Only
800x600 or lower resolution images in JPG format
(baseline coding) are supported.
Cannot read USB Flash
Drive
Check whether a USB flash drive is inserted properly. The
Max. Capacity of USB flash drive is 16G.
Cannot read SD/SDHC
card
Check whether SD/SDHC card is inserted properly. The
notch should be facing down. Do not force the memory
card in.The Max. Capacity of SD/SDHC card is 16GB.
No files are displayed on
the screen
File allocation table is damaged. Reboot the device.
Exit playing and went
back to the Main Menu
automatically
Restart playing. (Note: This device has a self protection
function against sudden system abnormality.)
