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PAGE 7 of 8 

             VRDK1 TECHNICAL MANUAL 

 

VER1.0 

TROUBLE SHOOTING

 

 

AUDIO SYSTEMS 
SYMPTOM TEST 

No speech from the door panel to the 
telephone. 

Check terminal 2 on the amplifier for continuity to 
terminal 2 on the telephone. 

 

Before lifting the handset, check the voltage to 
terminal 2 of the amplifier is 8-12Vdc. Trace this 
voltage to terminal 2 to the telephone. 

 

Check the voltage drops to approx. 1Vdc after the 
handset is lifted. (If not try another telephone) 

 

If all else fails try another amplifier at the door station 

 

 

No speech from the telephone to the door 
panel. 

Check terminal 1 on the door panel amplifier for 
continuity back to terminal 1 on the telephone. 

 

Before lifting the handset, check the voltage to on 
terminal 1 of the amplifier is 8-12Vdc. Trace this 
voltage to terminal 1 to the telephone. 

 

Check the voltage drops to approx. 4Vdc after the 
handset is lifted. (If not try another telephone) 

 

If all else fails try another amplifier at the door station 

 

 

No speech in either direction 

Check the 315mA fuse in the power supply 

 

Check for 8-12Vdc across terminals 3 & 4 on the 
door panel amplifier. This should be there all the time 
and comes directly from the PSU. 

 

 

Lock will not operate from telephone 

Check terminal 5 on the telephone. This terminal 
shorts to terminal 3 of the telephone when pressed 
(Becomes 0V). 

 

 

Nothing happens when any call button is 
pressed 

Check the common of the button has 13Vac present 
at all times.  

 

When a call button is pressed you should be able to 
read 13Vac on terminals 3 & 6 of the telephone (6 of 
the telephone comes direct from the call button). If 
voltage is there then check/change the buzzer. 

 

 

Hum on the speech lines 

Ensure all intercom cables do not run close to higher 
voltage cables 

 

Try another amplifier at the door panel. 

 

 

 
 
 
 
 
 
 
 
 
 
 
 

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