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APPENDIX I: TROUBLESHOOTING
If you encounter problems while using the phone or if it performs erratically, you can consult the
information in the following table. If a particular problem cannot be resolved by using the following
information, contact the dealer from whom you purchased the phone.
Problems
Possible causes
Possible solutions
Poor
The network signal is too weak at your
Move to a location where you can
reception
current location, for example, in a
receive the network signal properly.
basement or near a tall building, wireless
transmissions cannot reach effectively.
The network is busy at the current time,
Avoid using the phone at such time or
for example, during the peak times, there
try again after waiting for a while.
may be too much of network traf
fi
c to
handle additional calls.
You are too far from a base station
You can request a service area map
for your service provider.
from your service provider.
Echo or noise Poor network trunk quality on the part of
Press the ending key and dial again.
your service provider.
You may be switched to a better quality
network trunk or phone line.
Poor local telephone line quality
Press the ending key and dial again.
You may be switched to a better
quality network trunk or phone line.
Battery
The battery or battery charger is damaged. Contact the dealer.
not charging The temperature of the phone is below -
Adjust the battery charging
properly
10°C or higher than 55°C.
environment to avoid extremes of
temperature.
Poor contact between the battery and
Check all connectors to make sure all
charger.
connections have been made properly.
Shortened
The standby time is related to your
If you are located in an area where
service provider system con
fi
guration.
signaling is weak, temporarily switch
The same phone used with different
off the phone.
service providers’ systems will not provide
exactly the same length of standby time.
The battery is depleted. In high
Use a new battery.
temperature environments, battery life
gets
shortened.
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