20
WARRANTY
Victrola is a registered trademark of Innovative Technology Electronics LLC.
Innovative Technology Electronics LLC.
Limited Warranty: 90 Days Labor, One Year Parts
Innovative Technology Electronics LLC. (IT) warrants the product to be free from “Defects” in
materials under normal use for a period of “One Year” from the date of the original purchase. The
Warranty is “Not” transferable. IT agrees, within the initial “90 Day” period, to repair or replace the
product if it is determined to be defective at “No Charge”. It is further agreed that IT will cover the cost
to repair or replace damaged “Parts” only for a total period of “One Year” from the date of the original
purchase. The warranty does not cover cosmetic damage, antennas, AC cords, cabinets,
headbands, ear-pads, or damage due to line power surges, connection to improper voltage supply or
settings, misuse, mishandling, accident, acts of God or attempted repair by an unauthorized service
agent.
To obtain service, the purchaser MUST present an original sales receipt / proof of
purchase. Please contact us at www.victrola.com to request an RMA (Return Material
Authorization) number to return products for service or replacement.
Returns without an RMA
number on the package will be refused and returned to sender. Upon receipt of the returning item
and our full inspection (IT) may issue a replacement to customer for the same item or of one that has
equivalent value and features. To return an item, supply full name, return address, phone number,
item purchased, receipt of purchase and reason for return to obtain RMA number. All returns must be
in the original packaging or reasonable substitute to prevent damage. Customer “Must” include full
name, shipping address and telephone number inside of package. No return will be shipped back to
a PO Box or APO address. Please include your check or money order in the amount of
•
USD$5.00 for items $10.00 to $39.99 (Price Paid Per Unit)
• USD$10.00 for items $40.00 to $99.99 (Price Paid Per Unit)
• USD $16.00 for items $100.00 and up (Price Paid Per Unit)
• Shipping fees are non-refundable
to be payable to Innovative Technology Electronics LLC.(for handling and return
shipping charges) (IT) will not be responsible for delays or unprocessed claims resulting
from a purchaser’s failure to provide any / all of the necessary information.
Send all inquiries or RMA request via our website www.victrola.com/pages/technical-support.
Innovative Technology Electronics LLC.
1 Channel Drive
Port Washington, NY 11050
Toll free: 1-877-483-2497
Website for support: www.victrola.com/pages/technical-support
There are no express warranties except as listed above.
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE
REMEDY OF THE CUSTOMER, (IT) SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON
THIS PRODUCT EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW. ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS
PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or
limitations on how long an implied warranty lasts, so the above exclusions or limitations may not
apply to you. This warranty gives you specific legal rights and you may also have other rights, which
vary from state to state.