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A. Appendix
A.1 Troubleshooting
When troubleshooting if problems occur, verify the installation of the network camera with the instructions in
this manual and with other operating equipment. Isolate the problem to the specific piece of equipment in the
system and refer to the equipment manual for further information.
Problems/Symptoms Possible Causes or Corrective Actions
The camera cannot be
accessed by some clients.
If using a proxy server, try disabling the proxy setting in your browser.
Check all cabling and connectors.
The camera works locally,
but not externally.
Check if there are firewall settings that need to be adjusted. Check if
there are router settings that need to be configured.
Poor or intermittent network
connection.
If using a network switch, check that the port on that device uses the
same setting for the network connection type (speed/duplex).
The camera cannot be
accessed via a host name.
Check that the host name and DNS server settings are correct.
Not possible to log in.
When HTTPS is enabled, ensure that the correct protocol (HTTP or
HTTPS) is used. When attempting to log in, you may need to manually
type in http or https in the browser's address bar.
No image using Refresh
and/or slow updating of
images.
If images are very complex, try limiting the number of clients accessing
the camera.
Images only shown in black
& white.
Check the Video & Image setting.
Blurred images. Refocus the camera.
Poor image quality.
Increased lighting can often improve image quality. Check that there is
sufficient lighting at the monitored location. Check all image and lighting
settings.
Rolling dark bands or
flickering in image.
Try adjusting the Exposure Control setting under AE and AWB part.
H.264 not displayed in the
client.
Check that the correct network interface is selected in the Video &
Image/Stream.
Multicast H.264 not
displayed in the client.
Check with your network administrator that the multicast addresses used
by the camera are valid for your network. Check that the Enable multicast
checkbox is enabled in the System/Network/RTP tab. Checks with your
network administrator to see if there is a firewall preventing viewing.
Multicast H.264 only
accessible by local clients.
Check if your router supports multicasting, or if the router settings
between the client and the server need to be configured. The TTL value
may need to be increased.
Color saturation is different
in H.264 and Motion JPEG.
Modify the settings for your graphics adapter. Please see the adapter's
documentation for more information.
Poor audio quality.
Too many users/clients connected to the camera may affect the sound
quality adversely. Try limiting the number of clients allowed to connect.
Distorted audio.
Check that the correct Audio Input source is selected. Select Microphone
for a connected external microphone. Select Line for a connected line in
source.
Video cannot be recorded.
Check that the SD Card is inserted properly.
Check that the SD Card is formatted properly.