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Appendix FAQ

What to do if no message prompts me to install ActiveX when I log in on a Windows 7 PC the first time.

Answer: Follow these steps to turn off UAC and then log in again:

1.

Click the Start button, and then click Control Panel.

2.

In the search box, type uac, and then click Change User Account Control Settings.

3.

Move the slider to the Never Notify position, and then click OK.

4.

After UAC is turned off, log in again.

What to do if the installation of ActiveX failed.

Answer: If the installation failed, add the IP address of the camera as a trusted site: open Internet Option in
IE, click the Security tab, click Trusted sites, and then click Sites to add the website.

If you use Windows 7, you need to save the setup.exe to your PC first, right-click the file, select Run as
administrator, and then install it according to instructions.

What to do if live video fails when I log in for the first time.

Answer: Close the firewall on your PC and then log in to the Web interface again.

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Содержание V840D Series

Страница 1: ...the documentation This system has not been designed to be used in life critical situations and must not be used for this purpose Document Number 8009 8308 00 01 Product specifications subject to change without notice Issued 4 19 Copyright 2019 Vicon Industries Inc All rights reserved Vicon Industries Inc Tel 631 952 2288 Fax 631 951 2288 Toll Free 800 645 9116 24 Hour Technical Support 800 34 VICO...

Страница 2: ...tice Update will be added to the new version of this manual Use of this manual and the subsequent result shall be entirely on the user s own responsibility In no event shall we be reliable to you for any special consequential incidental or indirect damages including among others damages for loss of business profits business interruption or loss of data or documentation in connection with the use o...

Страница 3: ...lowing table may be found in this manual Carefully follow the instructions indicated by the symbols to avoid hazardous situations and use the product properly Symbol Description WARNING Contains important safety instructions and indicates situations that could cause bodily injury CAUTION Means reader be careful and improper operations may cause damage or malfunction to product NOTE Means useful or...

Страница 4: ...Configuration 24 Snapshot 25 ROI 25 Media Stream Configuration 26 Intelligent Alarm Configuration 27 Smart Settings 27 Perimeter Protection Cross Line Detection 27 Perimeter Protection Intrusion Detection 28 Exception Protection and Statistics Object Moving 29 Exception Protection and Statistics Object Left 30 Exception Protection and Statistics Defocus Detection 31 Exception Protection and Statis...

Страница 5: ...ng the Device 46 Restarting the System 46 Importing and Exporting System Configuration File 47 Collecting Diagnosis Information 47 4 Live View 48 Live View Toolbar 48 Viewing Certain Area of Images 49 Using Digital Zoom 49 Appendix FAQ 50 ...

Страница 6: ... After you have completed the installation in accordance with the quick guide connect the camera to power to start it After the camera is started you can access the camera from a PC client installed with a web browser Internet Explorer IE is a recommended web browser The following takes IE on a Microsoft Windows 7 operating system as an example Check before login The camera is operating correctly ...

Страница 7: ...2 Add the IP address as a trusted site 1 13 1 2 ...

Страница 8: ... you need to use the correct IP address to log in If your network does not have a DHCP server the camera will use a link local IP i e 169 254 x x The device management software tool can be used to discover the camera on your network This tool can be found on Vicon s website under Software Downloads Vicon Cameras Encoders The following uses IE as an example to describe the login procedure 1 Browse ...

Страница 9: ...username ADMIN and password 1234 If you log in with Live View selected live video will be displayed when you are logged in Otherwise you need to start live video manually in the live view window If you log in with Save Password selected you do not need to enter the password each time when you log in To ensure security you are not advised to select Save Password To clear the Username and Password t...

Страница 10: ...rver for storing photos based on the actual networking 6 Set OSD Set the information displayed on the screen as needed for example time 7 Optional Manage users Change the default password and add common users as needed You can view the live video after finishing the initial configuration Configure other parameters as needed details follow NOTE The parameters that are grayed out cannot be modified ...

Страница 11: ...ecommended if you want the minimum time lag for live video Protocol Set the protocol used to transmit media streams to be decoded by the PC Recording and Snapshot Recording Subsection By Time Duration of recorded video for each recording file on the computer For example 2 minutes Subsection By Size Size of each recording file stored on the computer For example 5M Record Overwrite Overwrite When th...

Страница 12: ...em server are applicable when the device is accessed by domain name Static Address 1 Click Setup Network Network 2 Select Static from the Obtain IP Address drop down list 3 Enter the IP address subnet mask and default gateway address Make sure that the IP address of the camera is unique in the network 4 Click Save PPPoE If the camera is connected to the network through Point to Point over Ethernet...

Страница 13: ...8 2 Select PPPoE from the Obtain IP Address drop down list 3 Enter the username and password provided by your Internet Service Provider ISP 4 Click Save ...

Страница 14: ...ually configure DHCP follow the steps below 1 Click Setup Network Network 2 Select DHCP from the Obtain IP Address drop down list 3 Click Save IPv6 1 Click Setup Network Network 2 By default the IPv6 mode is set to Manual 3 Enter the IPv6 address set the prefix length and default gateway The IP address must be unique on the network 4 Click Save Port 1 Click Setup Network Port 2 Configure relevant ...

Страница 15: ... and port for the FTP server username and password used to upload images to the FTP server select Upload Images Overwrite Storage and set Overwrite At threshold for overwriting images Some camera models support FTP test You may test FTP after completing FTP settings correctly 3 Set the path for saving snapshots on the FTP server and the file name format For example set path as Date YYYY Date MM Da...

Страница 16: ...unication Type to FTP 1 Click Setup Storage FTP Go to Smart tab 2 Set the IP address and port of the FTP server username and password used to upload images to the FTP server 3 Set the path for saving snapshots on the FTP server and the file name format For example set path as Preset No IP Address Date and set file name as Preset No PTZ Latitude PTZ Longitude PTZ Zoom jpg 4 Click Save ...

Страница 17: ...meter Description TLS SSL When enabled the e mail will be encrypted using TLS Transport Layer Security or Secure Socket Layer SSL to protect privacy First it tries to send through an SSL connection If the SMTP server supports SSL the e mail will be sent through the SSL connection otherwise it tries to send using STARTTLS Attach Image When enabled the e mail will contain 3 instant snapshots as atta...

Страница 18: ...the Status will show Inactive 3 Click Save DNS 1 Click Setup Network DNS 2 Set DNS server addresses 3 Click Save DDNS 1 Click Setup Network DDNS 2 Enable DDNS Service 3 Select a DDNS type DynDNS NO IP or EZDDNS 4 Complete other settings including server address domain name username and password 5 Click Save SNMP SNMPv3 is recommended when a camera needs to transfer configuration with the central s...

Страница 19: ...hentication between a camera and the central server The default name is public and you may change it as needed If you change the Read Only Community Name you should change it into the same one on the central server or the two way authentication will not be completed 802 1x 802 1x provides authentication to devices e g cameras trying to connect to a network Only the authenticated devices can connec...

Страница 20: ...utomatically when Enable Auto Switching is selected Scene Name Name of the current scene The device provides several preset scene modes When you select a scene the corresponding image parameters are displayed You can adjust image settings according to actual needs Indoor recommended for indoor scenes WDR recommeded for scenes with high contrast lighting such as window corridor front door or other ...

Страница 21: ...s If not the device will stay at the current scene The device will stay at default scenes unless the non default scenes are triggered If multiple non default scenes are triggered then the device will switch to the scene with the minimum number starts from 1 to 5 Image Enhancement 1 Click Setup Image Image and then click Image Enhancement 2 Use the sliders to change the settings You may also enter ...

Страница 22: ...ntrast of boundaries of objects in an image Low sharpness High sharpness 2D Noise Reduction Reduce the noise of images The function may cause image blurring 3D Noise Reduction Reduce the noise of images The function may cause motion blur or ghosting in some applications Image Rotation Rotation of the image Normal Flip Vertical Flip Horizontal 180 ...

Страница 23: ... The camera automatically adjusts exposure according to the environment Custom The user sets exposure as needed Indoor 50Hz Reduce stripes by limiting shutter frequency Indoor 60Hz Reduce stripes by limiting shutter frequency Manual Fine tune image quality by setting shutter gain and iris manually Low Motion Blur Control the minimum shutter to reduce motion blur in faces captured in motion Shutter...

Страница 24: ...strains strong high light Note You can set this parameter only when Exposure Mode is not set to Manual Day Night Mode Automatic The camera outputs the optimum images according to the light condition In this mode the camera can switch between night mode and day mode automatically Night The camera provides high quality black and white images using the existing light Day The camera provides high qual...

Страница 25: ...arity of the central part of the image and overexposure control are your first priority Manual This mode allows you to manually control the intensity of IR illumination Illumination Level Set the intensity level of the IR light The greater the value the higher the intensity 0 means that the IR light is turned off Note You can set this parameter only when Control Mode is set to Manual 3 To restore ...

Страница 26: ...st the clarity of images captured in fog or haze conditions 1 Click Setup Image Image and then click Advanced NOTE You can set this parameter only when WDR is turned off When Defog is set to On defog intensity level 6 9 represent optical defog and images change from color to black white when defog intensity is set from level 5 to 6 if Defog is set to Auto and defog intensity level is somewhere bet...

Страница 27: ... use the X and Y coordinates Overlay OSD Content The drop down list provides Time Date Date Time People Counting Scroll OSD Picture Overlay and Network Port You may also select Custom and enter the content you want After you have set the position and OSD content the symbol appears in the column which means that the OSD is set successfully You may set multiple lines of contents for each area 3 Afte...

Страница 28: ... to 8 privacy masks 1 Click Setup Image Privacy Mask 2 Click Add button to add a privacy mask and click Delete button to remove a mask To mask a position Click the box with Mask displayed on it to activate the mask After the cursor shape has changed drag the box to the intended position To mask an area After adding a privacy mask use the mouse to shape and move the box on the area you want to mask...

Страница 29: ...ate I Frame Interval Smoothing SVC and Smart Encoding cannot be set The bit rate changes to the default when you change the setting between H 264 and H 265 The default bit rate for H 265 is half of that for H 264 Frame Rate Frame rate for encoding images Unit FPS frame per second Note To ensure image quality note that the frame rate should not be greater than the reciprocal of shutter speed Bitrat...

Страница 30: ...take one first and then take another after 1 second Number to Snapshot Currently 1 2 and 3 snapshots are allowed Snapshot Mode Schedule You need to set a snapshot time e g 19 12 00 which means the camera takes a snapshot at 19 12 00 Repeat Allows you to set an interval unit sec The default value is 60 which means that 60 seconds must elapse before the camera takes another snapshot 2 Click Save ROI...

Страница 31: ...and take effect after the camera is restarted NOTE Choose a transport protocol based on your actual needs and network performance TS is Transport Stream and ES is Elementary Stream 1 Click Setup Video Audio Media Stream 2 Click select a stream type and then set the IP address and port number of the unicast or multicast group for the decoding device that receives audio and video streams from the ca...

Страница 32: ... the multicast address 224 0 0 0 to 239 255 255 255 and port number 0 to 65535 3 Click Save Intelligent Alarm Configuration You can configure intelligent monitoring to count people and monitor moving objects Intelligent monitoring includes people counting perimeter protection and face Smart Settings Click Setup Intelligent Smart Settings Perimeter Protection Cross Line Detection Cross line detecti...

Страница 33: ...n and sensitivity for the camera to decide whether to report a cross line detection alarm 6 Set the alarm triggered actions and arming schedule as required For the detailed steps see the descriptions of alarm triggered actions in Configuring Motion Detection Alarm 7 Click Save Perimeter Protection Intrusion Detection Intrusion detection detects objects that enter a specified area in live video and...

Страница 34: ...rm will be reported Sensitivity Sensitivity of detection A greater value means higher detection sensitivity Percentage The minimum ratio of the intruder s size to the size of the specified detection area before an alarm will be reported 6 Set the alarm triggered actions and arming schedule as required For the detailed steps see the descriptions of alarm triggered actions in Configuring Motion Dete...

Страница 35: ...er an alarm Sensitivity The greater the number the higher the sensitivity An alarm is reported if an object is detected in the specified area for the specified length of time 6 Set the alarm triggered actions and arming schedule as required For the detailed steps see the descriptions of alarm triggered actions in Configuring Motion Detection Alarm 7 Click Save Exception Protection and Statistics O...

Страница 36: ...y The greater the number the higher the sensitivity An alarm is reported if an object is detected in the specified area for the specified length of time 6 Set the alarm triggered actions and arming schedule as required For the detailed steps see the descriptions of alarm triggered actions in Configuring Motion Detection Alarm 7 Click Save Exception Protection and Statistics Defocus Detection Use D...

Страница 37: ...external factors such as intentional rotation of the camera and to report an alarm when such an event is detected 1 Click Setup Intelligent Smart Settings Choose Scene Change and then click 2 Select Scene Change Detection 3 Set detection sensitivity Set the alarm triggered actions and arming schedule as required For the detailed steps see the descriptions of alarm triggered actions in Configuring ...

Страница 38: ...detection parameters according to actual needs 4 Set the alarm triggered actions and arming schedule as required For the detailed steps see the descriptions of alarm triggered actions in Configuring Motion Detection Alarm 5 Click Save 6 Click Start Intelligent Analysis ...

Страница 39: ...Min Size under Filter by Object Size Only objects within the size range will be counted others will be filtered and not counted The maximum width or height must be greater than the minimum width or height 6 Set the alarm triggered actions and arming schedule as required For the detailed steps see the descriptions of alarm triggered actions in Configuring Motion Detection Alarm 7 To reset counting ...

Страница 40: ...urveillance environment 3 Click Save Common Alarm Configuration You can schedule alarm reporting and set actions that can be triggered by other devices so that alarms and the triggered actions can be handled in time Alarm reporting can be scheduled for motion detection alarm tampering detection alarm and audio detection alarm Configuring Motion Detection Alarm Motion detection detects the object m...

Страница 41: ...refore to detect motion of tiny objects you need to draw a small box detection area in the actual motion area Motion detection results are shown in real time The red lines represent the raised motion detection alarms The longer a line the greater the extent of motion The denser the lines the greater the frequency of motion 5 Set the alarm parameters Suppress Alarm s After an alarm is triggered the...

Страница 42: ... and Snapshot before using this function Trigger E mail With Trigger E mail selected the camera will automatically send snapshots to the specified E mail address when an alarm is triggered Note Make sure you have completed Smart This function is used to store snapshots taken for smart functions such as face recognition To use smart FTP click Setup System Server Intelligent Server and set Platform ...

Страница 43: ...n directly drag the mouse to draw a plan or click Edit to edit time periods in the table The time periods cannot overlap The camera reports alarms during the specified period s only You can select from Monday to Sunday and set four periods for each day Drag the mouse to draw a plan Edit time periods in the table Note Plan drawing using a mouse is only supported by IE versions later than 8 0 After ...

Страница 44: ...ted within the set time Clear Alarm s After an alarm is triggered a If the same alarm is not triggered within the set time the alarm will be cleared and the same alarm can be reported again b If the same alarm is triggered within the set time the alarm will not be cleared until the suppress alarm time expires Then the same alarm can be reported again 5 Set actions to be triggered by motion detecti...

Страница 45: ...ivity is set using the slider bar or entering a specific number in the field the higher the number the more sensitive the camera is to tampering with the lens The camera reports an alarm when the lens is blocked for a specified length of time Tampering alarm is effective on the whole screen To disable tampering alarm select Off for the Tampering Alarm check box 4 Set actions to be triggered by tam...

Страница 46: ...le describes some major parameters Parameter Description Detection Type Sudden Rise An alarm is reported when the rise of volume exceeds the difference Sudden Fall An alarm is reported when the fall of volume exceeds the difference Sudden Change An alarm is reported when the rise or fall of volume exceeds the difference Threshold An alarm is reported when the volume exceeds a threshold Difference ...

Страница 47: ...t name of the administrator is admin which cannot be modified Admin has full permission and can manage all users and devices Only one admin user is allowed in the system Common user Referred to as user in this manual User only has permission to play live and recorded video Up to 32 common users are allowed in the system You can add a user on the user management interface under Setup Security User ...

Страница 48: ...tom SSL certificate as needed 6 Click Save Next time you log in enter the address in https IP HTTPS port number format for example https 192 168 1 13 443 to enter secure channel mode If you use the default HTTPS port enter https IP Authentication RTSP Real Time Streaming Protocol is an application layer protocol To transmit and control the audio and video set RTSP authentication on the Web interfa...

Страница 49: ... address es 1 Click Setup Security Network Security IP Address Filtering 2 Select On to enable IP address filtering 3 Select a filtering mode Whitelist or Deny Access and then add IP address es 4 Click Save NOTE If Filtering Mode is set to Whitelist then only the added IP address es are allowed to access the camera If Filtering Mode is set to Deny Access then only the added IP address es are not a...

Страница 50: ...termark to encrypt custom information with video to prevent unauthorized deletions or alterations 1 Click Setup Security Watermark 2 Select On to enable watermark and then input watermark content 3 Click Save Setting the System Time You can use the following methods to adjust the system time of your device Manually Setting or Synchronizing the System Time 1 Click Setup Common Time and then click t...

Страница 51: ...tup System Maintenance 2 Under Software Upgrade click Browse and select the correct upgrade file 3 Click Upgrade and then confirm to start The camera will restart automatically after the upgrade is completed NOTE You must use the correct upgrade file for you camera Otherwise unexpected results may occur The upgrade file is a ZIP file and must include all the necessary files Ensure that the power s...

Страница 52: ...e Import button and select the configurations you want to import and then click Import The result will be displayed 3 To export current system configurations click Browse next to the Exporting field set the destination and then click Export 4 To restore default configurations click Default and then confirm the operation The device will restart and restore the default configurations Clicking Defaul...

Страница 53: ...splayed on the PC Note The path for saving snapshots are set in System Configuration Start stop local recording Note The path for saving local recordings is set in System Configuration Start stop digital zoom For more details see Using Digital Zoom Set image display ratio in the window For example to display high definition images at original 16 9 select Scale to display according to window size s...

Страница 54: ...he window the information disappears Click this button to open the image setting page Display in full screen mode Select a live video stream that the camera supports main stream sub stream or third stream Viewing Certain Area of Images Digital zoom and area focus allow you to get more details of certain part of images Digital zoom enlarges an image with loss in image quality Using Digital Zoom 1 O...

Страница 55: ...fter UAC is turned off log in again What to do if the installation of ActiveX failed Answer If the installation failed add the IP address of the camera as a trusted site open Internet Option in IE click the Security tab click Trusted sites and then click Sites to add the website If you use Windows 7 you need to save the setup exe to your PC first right click the file select Run as administrator an...

Страница 56: ...n Industrial Park Hedge End Southampton SO30 2JH United Kingdom Phone 44 0 1489 566300 Fax 44 0 1489 566322 2 Attach a sheet of paper to the unit with the following information a Name and address of the company returning the unit b Name of the Vicon employee who issued the R A c R A number d Brief description of the installation e Complete description of the problem and circumstances under which i...

Страница 57: ... is modified or tampered with d if the product is damaged by acts of God misuse abuse negligence accident normal wear and tear and deterioration improper environmental conditions including but not limited to electrical surges water damage chemical exposure an or heat cold exposure or lack of responsible care e if the product has had the model or serial number altered defaced or removed f to consum...

Страница 58: ...ther damages whether arising from interrupted equipment operation loss of data replacement of equipment or software costs or repairs undertaken by the Purchaser or other causes This warranty applies to all sales made by the Company or its dealers and shall be governed by the laws of New York State without regard to its conflict of laws principles This Warranty shall be enforceable against the Comp...

Страница 59: ...VICON INDUSTRIES INC For office locations visit the website www vicon security com ...

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