Troubleshooting Guide
If your Humidifier is not working properly, refer to the following:
Note:
Failure to keep this unit clean from mineral deposits normally contained in any water
supply will affect the efficiency of operation of this unit. Customer failure to follow these
instructions may void the warranty.
Problem
Power Switch is set to “On”
and Power Lamp is off
Little or no mist is produced
Condensation forms around
humidifier or windows
White Dust Accumulation
Possible Cause
• Unit not plugged in
• No power at outlet
• No water in tank
• Unit is not level
• Mineral deposits on
Nebulizer or Water Sensor
• Water Tank was washed
with detergent
• Blower not operating
• Demineralization Cartridge
is clogged
• Nebulizer not functioning
• Mist Intensity is set too
high for room size or
preexisting humidity level.
• Hard water used
• Demineralization Cartridge
needs replacement
Solution
• Plug unit in
• Check circuits, fuses, try a
different outlet.
• Fill Water Tank.
• Place on a level surface.
• Clean Nebulizer and Water
Sensor per instructions.
• Rinse thoroughly with
clean water. Wipe Dry.
• Ensure water in Base is
adequate to immerse
Water Sensor.
• Remove Cartridge and
restart machine. If mist
resumes, replace with a
new Cartridge (#DC-51).
• See Warranty
• Decrease mist output using
the Mist Intensity Control.
• Use distilled water or a
Demineralization Cartridge.
• Replace Demineralization
Cartridge (Model DC-51)
