Call Park Setup
In Cisco Unified Communications Manager Administration, use the
Call Routing
>
Call Par
menu path to
configure call park numbers.
The Call Park feature allows you to place a call on hold, so it can be retrieved from another phone in the Cisco
Unified Communications Manager system (for example, a phone in another office or in a conference room).
If you are on an active call at your phone, you can park the call to a call park extension by pressing the Park
softkey or the Call Park button. Someone on another phone in your system can then dial the call park extension
to retrieve the call.
For more information on how to use and configure the Call Park feature, see the
Cisco Unified Communications
Manager System Guide
.
Directed Call Park Setup
In Cisco Unified Communications Manager Administration, use the
Call Routing
>
Directed Call Park
menu path to configure directed call park numbers.
Directed Call Park allows a user to transfer a call to an available user-selected directed call park number.
Configure directed call park numbers in the Cisco Unified Communications Manager Directed Call Park
Configuration window. Configured directed call park numbers exist clusterwide. You can configure phones
that support the directed call park Busy Lamp Field (BLF) to monitor the busy/idle status of specific directed
call park numbers. Users can also use the BLF to speed dial a directed call park number.
A user can retrieve a parked call by dialing a configured retrieval prefix followed by the directed call park
number where the call is parked.
For more information on how to use and configure the directed call park feature, see the
Cisco Unified
Communications Manager System Guide
.
Call Pickup Group Setup
In Cisco Unified Communications Manager Administration, use the
Call Routing
>
Call Pickup Group
menu path to configure call pickup groups.
The Call Pickup Group menu option allows administrators to configure call pickup groups. After end users
are configured as member s of a call pickup group, these users can answer a call that comes in on a directory
number other than their own. When a user hears an incoming call ringing on another phone, the user can
redirect the call to their own phone by using one of the call pickup phone features.
Cisco Unified IP Phones that are running SCCP and SIP provide several types of call pickup:
•
The Call Pickup feature allows users to pick up incoming calls within their own group. Cisco Unified
Communications Manager automatically dials the appropriate call pickup group number when a user
activates this feature on a phone.
•
The Group Call Pickup feature allows users to pick up incoming calls in another group. Users must dial
the appropriate call pickup group number when they activate this feature on a phone.
•
The Other Group Pickup feature allows users to pick up incoming calls in a group that is associated with
their own group. When a phone rings in a group that is associated with the user group, Cisco Unified
Cisco Unified Communications Manager Administration Guide, Release 10.0(1)
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Other Call Routing Menu Options
Call Park Setup
