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SurfBeam Satellite Modem Installation and Configuration Guide

Rev. B

VSD-200292-02-085

4-9

4. Troubleshooting

This section contains information to aid in troubleshooting the
equipment during or after installation. Refer to Table 4-1 and look for
the symptom of your problem. Then go to the paragraph number as
indicated in the Reference column.

Table 4-1 Fault Symptoms and Cross Reference

Symptom

Reference

PWR Indicator Does Not Light

4.1.1

RX Indicator Does Not Flash or Light

4.1.2

TX Indicator Does Not Blink

4.1.3

LAN Indicator Does Not Blink or Light

4.1.4

RX Indicator Flashing Very Fast (1/8 second rate)

4.1.5

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Содержание SurfBeam

Страница 1: ... Paper media 60 pound offset white paper Two sided double sided copy with alternating odd even page numbers Title page and last page shall be 67 pound vellum bristol pastel blue in color Binding Bound in center with black comb binding First and last page covers shall be clear see through plastic to allow viewing of title page and last page First article printed shall be page checked for correct fo...

Страница 2: ......

Страница 3: ...ase 1 2 1 3 ViaSat Inc 6155 El Camino Real Carlsbad CA 92009 1699 Tel 760 476 2200 Fax 760 929 3941 www viasat com ViaSat Proprietary This document contains proprietary information to ViaSat Inc Disclosure to others use or copying without the prior express written authorization of ViaSat Inc is strictly prohibited ...

Страница 4: ...trued as a commitment by ViaSat Inc ViaSat Inc assumes no responsibility for any errors that may appear in this document nor does it make expressed or implied warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose ViaSat Inc shall not be liable for incidental or consequential damages in conjuncti...

Страница 5: ...on Rationale Release Date Affected Initial Release 22 November 2002 All pages A Revision update only to include SurfBeam Release 1 3 Note Installation and configuration instructions are identical for SurfBeam Release 1 2 and 1 3 3 February 2003 All Pages B Modified for Intelsat Installer Training 15 October 2003 ...

Страница 6: ...SurfBeam Satellite Modem Installation and Configuration Guide VSD 200292 02 085 Rev A ii By ViaSat ...

Страница 7: ...estruction This symbol indicates that electrostatic discharge ESD precautions must be observed or the equipment may be damaged Note This symbol indicates information that is important to observe General safety precautions are as follows Warning RF Radiation Hazard The transmitting equipment is capable of generating RF levels above the maximum permissible uncontrolled exposure level Do not enter th...

Страница 8: ...SurfBeam Satellite Modem Installation and Configuration Guide VSD 200292 02 085 Rev A iv By ViaSat ...

Страница 9: ... AND CONFIGURING THE EQUIPMENT 2 1 3 SATELLITE MODEM INDICATORS 3 7 4 TROUBLESHOOTING 4 9 4 1 1 PWR Indicator Does Not Light 4 10 4 1 2 RX Indicator Does Not Flash or Light Steady 4 11 4 1 3 TX Indicator Does Not Blink or Light 4 12 4 1 4 LAN Indicator Does Not Blink or Light 4 13 4 1 5 RX Indicator Flashing Very Fast 1 8 second rate 4 14 APPENDIX A SATELLITE MODEM NETWORK PARAMETER VALUES A 1 APP...

Страница 10: ...ncy Power Search Pattern 2 5 Figure 3 1 SM Front Panel Indicators 3 7 Figure 4 1 PWR Indicator Does Not Light 4 10 Figure 4 2 RX Indicator Does Not Flash or Light 4 11 Figure 4 3 TX Indicator Does Not Blink or Light 4 12 Figure 4 4 LAN Indicator Does Not Blink or Light 4 13 Figure 4 5 RX Indicator Flashing Very Fast 4 14 List of Tables Table 2 1 Configuration Commands and Parameters 2 5 Table 3 1 ...

Страница 11: ...s the components necessary to interface between the Customer Premise Equipment CPE e g PC and the transmitting and receiving equipment usually called the outdoor unit ODU Figure 1 1 SurfBeam Satellite Modem 1 1 Required Items for Installation To install the Satellite Modem you will need the following items ViaSat SurfBeam Satellite Modem In Line Power Supply Ethernet cable RJ 45 Preinstalled ODU i...

Страница 12: ... cable not more than 120 feet 36 5 meters long In addition to conveying the IF signal each coaxial cable passes DC voltage supplied by the SM to power the TXB and LNB The SM supplies 30V 1 55A to the center conductor of the TX connector and 30V 150mA to the center conductor of the RX connector on the SM rear panel Warning When the SM is powered on DC voltage is present on the rear panel TX and RX ...

Страница 13: ...s shown in Figure 2 2 Do not plug the power cord on the in line power supply to the power source Do not use the USB port to connect the Support PC or the user s CPE Figure 2 2 SurfBeam Satellite Modem Connections POWER USB ETHERNET LAN RX IN TX OUT TEL LINE MODEM Note The Satellite Modem has no power on off switch To apply or remove power from the SM connect or disconnect the in line power supply ...

Страница 14: ...e to turn on the Satellite Modem The power indicator on the front of the modem will light 7 Wait for the LAN indicator on the SM front panel to light indicating the Ethernet link between the SM and the Support PC is OK 8 On the Support PC open a Command Prompt Window Connect to the Satelli te Modem by typing telnet 192 168 1 1 This will connect you to the SM using its fixed IP address 192 168 1 1 ...

Страница 15: ...pstream search Each of the upstream parameters and the current value will appear each time the Enter key is pressed Either accept the current value or enter a new value and press Enter If you do not want to change the existing value just press Enter Refer to Table 2 1 for command parameter details An example is shown below Note Instead of typing the entire command you may type the first few charac...

Страница 16: ...tomatically obtain an IP address from the DHCP server 19 See Figure 3 1 and refer to Table 3 1 Observe the SM front panel indicators as the SM acquires the downstream signal and completes the ranging registration process The IP address is automatically obtained from the Internet Service Provider ISP 20 After the satellite modem is installed and configured correctly and the CPE obtains its IP addre...

Страница 17: ... P MAX The highest power to be used in the upstream search in dBm This is not necessarily equal to the highest possible SM power output Min Power in dBm P MIN The lowest power to be used in the upstream search in dBm This is not necessarily equal to the lowest possible SM power output Number of Power Search Steps PN The total number of power levels to be appraised between PMIN and PMAX during upst...

Страница 18: ...SurfBeam Satellite Modem Installation and Configuration Guide VSD 200292 02 085 Rev A 2 6 By ViaSat ...

Страница 19: ... applied after startup ON OFF OFF ON CPE connected to Ethernet OFF CPE not connected to Ethernet SM acquiring Downstream ON slow blink 1 second period OFF ON CPE connected to Ethernet OFF CPE not connected to Ethernet Ranging registration in process ON fast blink second period FLASH during upstream traffic ON CPE connected to Ethernet OFF CPE not connected to Ethernet SM successfully ranged regist...

Страница 20: ...SurfBeam Satellite Modem Installation and Configuration Guide VSD 200292 02 085 Rev A 3 8 By ViaSat ...

Страница 21: ...tion Refer to Table 4 1 and look for the symptom of your problem Then go to the paragraph numb er as indicated in the Reference column Table 4 1 Fault Symptoms and Cross Reference Symptom Reference PWR Indicator Does Not Light 4 1 1 RX Indicator Does Not Flash or Light 4 1 2 TX Indicator Does Not Blink 4 1 3 LAN Indicator Does Not Blink or Light 4 1 4 RX Indicator Flashing Very Fast 1 8 second rat...

Страница 22: ...dicator Does Not Light Figure 4 1 PWR Indicator Does Not Light Is the Satellite Modem and In Line Power Supply plugged in Plug them in Exit Disconnect In Line Power Supply from power source Wait 10 seconds and reconnect Does PWR indicator light Call Distributor or ViaSat as applicable Exit Yes Yes No No ...

Страница 23: ...t Flash or Light Is RX IN and TX OUT cable connected properly Is LNB and TXB input power present on IFL cable Connect IFL cable properly Replace SM Is antenna pointed correctly Exit Point the antenna Exit Program the parameters Are the SM frequency and power parameters programmed correctly Call Distributor or ViaSat as applicable Exit Exit Exit Yes No Yes Yes Yes No No No ...

Страница 24: ...e VSD 200292 02 085 Rev A 4 12 4 1 3 TX Indicator Does Not Blink or Light Figure 4 3 TX Indicator Does Not Blink or Light Is RX indicator on steady after 30 seconds of operation Go to RX troubleshooting chart Call Distributor or ViaSat as applicable Exit Yes No ...

Страница 25: ...onnected properly Is user s computer on and O S configured correctly Connect cable Is SM RX indicator lit steady after 30 seconds of operation Set user s computer on and configure per O S documentation Exit Yes No Yes No Yes No Cycle SM power Is SM RX indicator lit steady after 30 seconds of operation Exit Call Distributor or ViaSat as applicable Yes No Is LAN indicator operating correctly Yes No ...

Страница 26: ...RX Indicator Flashing Very Fast 1 8 second rate Figure 4 5 RX Indicator Flashing Very Fast Are the TX RX and LAN connections correct Correct the connections Exit Unplug power momentarily and then reconnect Call Distributor or ViaSat as applicable Exit Yes Yes No No Are indicators working correctly ...

Страница 27: ...lues required for SM installation Parameter Value Downstream Frequency Value in Hz Frequency Search Offset FMAX Max frequency offset from nominal of ODU Number of Frequency Search Steps FN Number of Frequency steps between nominal and FMAX Max Power in dBm PMAX Highest Power level to use in search Min Power in dBm PMIN Lowest Power Level to use in search Number of Power Search Steps PN Number of P...

Страница 28: ...SurfBeam Satellite Modem Installation and Configuration Guide VSD 200292 02 085 Rev A A 2 By ViaSat ...

Страница 29: ... address 2 2 front panel 2 2 3 7 I IDU 1 1 indicators 2 4 3 7 indoor unit 1 1 in line power supply 2 1 2 2 input power 2 4 Internet 1 1 2 4 Internet Service Provider 2 4 IP address 2 2 2 4 ISP 2 4 L login 2 3 N Network Parameters 1 1 Note definition iii O ODU 1 1 A 1 Operating System 2 2 2 4 outdoor unit 1 1 P power cord 2 1 power output 2 5 R ranging registration process 2 4 Revision History i RF...

Страница 30: ...SurfBeam Satellite Modem Installation and Configuration Guide VSD 200292 02 085 Rev A B 2 By ViaSat ...

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