VGEM000-GB192
VGE International B.V.
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Ekkersrijt 4304
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5692 DH Son Netherlands
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+31 499 461099
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www.vgebv.nl
Pag. 57/68
Installation & User Manual
8.8 Problem solving
If malfunctions occur during the water treatment process with the UV system, the overview below can be
used to determine and resolve the cause of the malfunction or problem.
Problem
Possible cause
Solution
Lamp is not burning.
Indicator on control panel does not
light up.
Plug not in the socket.
Insert the plug into a working
socket.
No supply voltage.
Provide power supply.
Waiting time of 10 minutes has not
yet expired.
After start command for lamp to
wait 10 minutes.
Fuse defective.
Replace defective fuse.
Connector (E) with internal bridge
not present.
Insert connector (E) with through
connection.
No flow switch or remote contact
active that is connected to
connector (E).
Ensure sufficient flow if a flow
switch is used or activate remote
contact.
Lamp does not start.
Indicator on control panel lights
green.
Lamp not properly placed in lamp
socket.
Make sure the marking on the
lamp base is positioned opposite
the closed lock symbol on the
lamp socket.
Lamp defective.
Place a new lamp or check the
lamp with a lamp tester.
Lamp power supply or control
panel defective.
Replace the control box
Irradiation chamber becomes too
hot.
No water in the irradiation
chamber or not completely filled.
Fill the system completely with
water and ensure sufficient flow.
Water "pours" out of the pipe after
the irradiation chamber, creating
an air containment.
Ensure there is sufficient back
pressure or flow through the
irradiation chamber from the
bottom up.
No or insufficient flow of the
irradiation chamber.
Ensure adequate flow through the
irradiation chamber.
Control panel becomes too hot.
The ambient temperature is higher
than 40 °C.
Ensure that the ambient
temperature remains below 40 °C.
Control cabinet hangs in sunlight.
Reposition the control so that it
can no longer be irradiated by
sunlight or ensure suitable sun
protection.
Control panel hangs too close or
against a heat source.
Move the control panel to a cool
place.
Lamp switches off after a certain
time.
Irradiation chamber becomes too
hot so that the thermal protection
switches the lamp off.
See 'Irradiation chamber getting
warm'.
The control panel becomes too
hot, so that the thermal protection
switches the lamp off.
See 'Control box becomes warm'.
Internal fan is defective (no more
noise in the control box).
Replace the control panel.
