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Warranty and Service after Purchase
A) We will not be able to deal with the product even during the warranty period if it was not used
normally. (Spilled drinks, immersed in water, etc.)
When requesting repair during the warranty period, please attach a receipt or other documents
that can prove date of purchase.
Warranty period is 1 year from the date of purchase
B) Please contact the store you purchased the product for inquiries on repairs and other questions
you may have.
C) When requesting repairs
When the product needs to be repaired, stop usage and request for repairs to the store the
product was purchased from.
(You may have to pay for repairs depending on the extent or reason for the damage, even
during the warranty period)
Even when the warranty period has expired
, we will repair the product per request, if the
product can be used normally after repairs. If requiring an estimate, please request in advance.
If the store the purchase was made from does not exist anymore, please contact the following
for consultation.
SOUND ACTIVE CORPORATION
Email: [email protected]
D) Minimum retention period of performance parts for repair
It will be discontinued 6 years after production. This period is determined under the guidance of
the Ministry of International Trade and Industry.
Performance parts are the parts needed to maintain the functionality of the product.
Free repair policy
■
It is necessary to attach a copy of a receipt or other documents that can prove date of purchase.
■
In the following cases, the customer will be responsible for the actual cost of repair, even if it is
during the warranty period.
●Failure or damage due to misuse or improper repair or modification
●If it is damaged by using a power supply other than that included with the product
●Failure or damage due to transportation, movement, dropping, etc. after purchase
●Failure or damage due to fire, earthquake, flood, lightning, other natural disasters, pollution or
abnormal voltage
●Failure or damage caused by other connected devices
●Failure or damage when used under particularly harsh conditions
●Failure or damage due to incorrect maintenance such as washing with water or inserting
lubricant into the volume
●When there is no document issued by the retailer that can prove the date of purchase
■ This warranty is valid only in Japan
■We do not carry out on-site repairs. When requesting, the product is basically brought in. When
shipping the product for repairs, the shipping cost shall be borne by the requester.
