Vertu warrants to you, the Purchaser of the Product, that, during the warranty period, Vertu, or a Vertu-
authorised service company, will, in a commercially reasonable time, remedy defects in materials, design
and workmanship free of charge, by repairing or, should Vertu in its discretion deem it necessary, replacing
the Product in accordance with this Limited Warranty (unless otherwise required by law).
Warranty periods
The Warranty starts at the time of the original purchase of the Product by the first end user. Different
individual products and parts within the overall Product may be covered by different Warranty periods. The
different possible Warranty periods are:
a. Twenty-four (24) months for the mobile phone and all technical accessories limited to: batteries,
headsets, speakers, chargers, charger cables and data cables
b. Twelve (12) months for all leather cases
c. Twelve (12) months for all other products not listed above
As far as your national laws permit, the particular Warranty period will not be extended or renewed, or
otherwise affected due to subsequent resale, Vertu-authorised repair, or replacement of the Product.
However, any part repaired or product replaced during the Warranty period will be warranted from any
defect for 12 months from the date of repair, or for the remainder of the original Warranty period, whichever
is the longer.
How to get warranty service
If you wish to make a claim under this Limited Warranty, please return your Product, or the affected part (if it
is not the entire Product), to a Vertu-authorised service company. For further details on how to make a
claim, you can contact a Vertu call centre (national or premium rates may apply). (Information about Vertu-
authorised service companies and call centres can be found in the sales package, or on local Vertu web
pages, where available.)
Any claim under this Limited Warranty is subject to you notifying Vertu, or a Vertu authorised service
company, of the alleged defect within a reasonable time of it having come to your attention, and in any
event no later than the expiry date of the Warranty period.
When making a claim under this Limited Warranty, you will be required to provide: a) the affected Product
(or the affected part); and b) the original proof of purchase, clearly indicating the name and address of the
seller, the date and place of purchase, the Product type, and the IMEI or other serial number.
What is not covered?
1. This Limited Warranty does not cover user manuals or any third party software, settings, content,
data or links, whether included or downloaded in the Product, whether included during installation,
assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired
by you. By using such a third party application, you acknowledge that the application is provided as
is. Vertu does not warrant that any Vertu software will work in combination with any hardware or
software provided by a third party, that the operation of any software will be uninterrupted or error-
free, or that any defects in the software are correctable or will be corrected.
Safety and warranty
© 2017 Vertu Corporation Limited. All rights reserved.
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