19
Installation, Operation & Service Manual
TROUBLESHOOTING
Complaint
Possible Causes
Response
Unit is not working
and display is not lit
a. Power cord is unplugged.
b. No power at outlet.
c. Power cord is broken.
d. Control PCB is defective or
has wiring problems.
e. Display PCB is defective or
has wiring problems.
a. Plug in the power cord.
b. Check outlet and breaker or fuse.
c. Call for service.
d. Call for service.
e. Call for service.
“Low” indicator
appears
(internal water
reservoir is at low
water level, to
reactivate the water
pump or inlet valve,
press and hold
“Light/Reset” button
for more than 3
seconds)
a. The water selection switch is
not set correctly.
b. Water bottle is empty.
c. Plumbed water supply is
turned off or line is broken.
d. Air is trapped.
e. Internal water tubes are loose,
kinked or broken.
f. The water pump is defective or
has wiring problems
g. The water inlet valve is
defective or has wiring
problems.
a. Select bottled or plumbed water source,
then unplug and plug the unit.
b. Replace it.
c. Fix it.
d. Release cups of water from the water
release drain.
e. Call for service.
f. Call for service.
g. Call for service.
Icemaker is not
producing ice
a. Water level is low and “Low”
indicator appears.
b. There is ice in the ice mold, but
the icemaker is turned off.
c. There is ice in the ice mold, but
ice cubes are jammed.
d. There is no water in the ice
mold and the water fill tube
freezes.
e. There is no water in the ice
mold and the water filters are
clogged.
f. There is no water in the ice
mold and the icemaker water
pump is defective or has wiring
problems.
g. There is ice in the ice mold, but
the icemaker is not working.
h. There is water in the ice mold
but the cooling system is not
working.
a.
See
“Low”
indicator appears
.
b. Turn the icemaker on.
c. Clear the ice cubes.
d. Unplug the unit and remove the ice bin
then wait until fill tube is clear.
e. Replace the water filters and check if
ice quality improves.
f. Call for service.
g. Call for service.
h. Call for service.
Icemaker is not
producing enough ice
or ice cubes are small
a. The freezer door is not closed
properly.
b. The ice chute flap is not closed
properly
c. Air is trapped in the icemaker
water line and the ice mold is
not filled with sufficient water.
d. The icemaker water pump is
not working properly.
e. The icemaker is not working
properly.
a. Check for the door seal and door
opening.
b. Check for the flap.
c. Release several cups of water from the
water release drain.
d. Call for services.
e. Call for service.
