Technical Support
VL-586-1 Reference Manual
Overview –
5
Technical Support
If you have problems that this manual can’t help you solve, contact VersaLogic for technical
support at
(800) 824-3163 or (541) 485-8575
. You can also reach VersaLogic by e-mail at
R
EPAIR
S
ERVICE
If your product requires service, you must obtain a Returned Material Authorization (RMA)
number by calling (800) 824-3163.
Please provide the following information:
•
Your name, the name of your company, and your phone number
•
The name of a technician or engineer who we can contact if we have questions
•
Quantity of items being returned
•
The model and serial number of each item (the serial number is a 5 digit bar code)
•
A description of the problem
•
Steps you have taken to resolve or repeat the problem
•
The return shipping address
Warranty Repair
All charges are covered, including UPS 3rd Day Select shipping
charges for return back to your facility.
Non-warranty Repair
All non-warranty repairs are subject to diagnosis and labor charges,
parts charges, and return shipping fees. We will need to know what
shipping method you prefer for return back to your facility, and we
will need to secure a purchase order number for invoicing the repair.
Note!
Please mark the RMA number clearly on the outside of the box before
returning.
Send To
VersaLogic Corporation
3888 Stewart Rd
Eugene, OR 97402
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