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WARRANTY CONDITIONS:
•
This warranty only covers VCG appliances that are purchased through a VCG authorized dealer or distributor. A list of
VCG authorized dealers is available on the VCG branded websites.
•
This warranty is only valid while the VCG appliance remains at the site of original installation.
•
This warranty is only valid in the country in which the VCG authorized dealer or distributor that sold the appliance
resides.
•
Contact your installing dealer for warranty service. If the installing dealer is unable to provide necessary parts, contact
the nearest VCG authorized dealer or supplier. Additional service fees may apply if you are seeking warranty service
from a dealer other than the dealer from whom you originally purchased the product.
•
Check with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges
for parts are not covered by this warranty.
WARRANTY EXCLUSIONS:
This warranty does not cover the following:
•
Changes in surface finishes as a result of normal use. As a heating appliance, some changes in color of interior and
exterior surface finishes may occur. This is not a flaw and is not covered under warranty.
•
Damage to printed, plated, or enameled surfaces caused by fingerprints, accidents, misuse, scratches, melted items,
or other external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes.
•
Repair or replacement of parts that are subject to normal wear and tear during the warranty period. These parts
include: paint, wood, gaskets, firebricks, grates, flame guides and the discoloration of glass.
•
Minor expansion, contraction, or movement of certain parts causing noise. These conditions are normal and com-
plaints related to this noise are not covered by this warranty.
•
Damages resulting from: (1) failure to install, operate, or maintain the appliance in accordance with the installation
instructions, operating instructions, and listing agent identification label furnished with the appliance; (2) failure to
install the appliance in accordance with local building codes; (3) shipping or improper handling; (4) improper opera-
tion, abuse, misuse, continued operation with damaged, corroded or failed components, accident, or improperly/
incorrectly performed repairs; (5) environmental conditions, inadequate ventilation, negative pressure, or drafting
caused by tightly sealed constructions, insufficient make-up air supply, or handling devices such as exhaust fans or
forced air furnaces or other such causes; (6) use of fuels other than those specified in the operating instructions; (7)
installation or use of components not supplied with the appliance or any other components not expressly authorized
and approved by VCG; (8) modification of the appliance not expressly authorized and approved by VCG in writing;
and/or (9) interruptions or fluctuations of electrical power supply to the appliance.
•
Non-VCG venting components, hearth components or other accessories used in conjunction with the appliance.
•
Any part of a pre-existing fireplace system in which an insert or a decorative gas appliance is installed.
•
VCG
’
s obligation under this warranty does not extend to the appliance
’
s capability to heat the desired space. Informa-
tion is provided to assist the consumer and the dealer in selecting the proper appliance for the application. Consider-
ation must be given to appliance location and configuration, environmental conditions, insulation and air tightness of
the structure.
This warranty is void if:
•
The appliance has been over-fired or operated in atmospheres contaminated by chlorine, fluorine, or other damaging
chemicals. Over-firing can be identified by, but not limited to, warped plates or tubes, rust colored cast iron, bubbling,
cracking and discoloration of steel or enamel finishes.
•
The appliance is subjected to prolonged periods of dampness or condensation.
•
There is any damage to the appliance or other components due to water or weather damage which is the result of, but
not limited to, improper chimney or venting installation.
LIMITATIONS OF LIABILITY:
•
The owner
’
s exclusive remedy and VCG
’
s sole obligation under this warranty, under any other warranty, express or
implied, or in contract, tort or otherwise, shall be limited to replacement, repair, or refund, as specified above. In no
event will VCG be liable for any incidental or consequential damages caused by defects in the appliance. Some states
do not allow exclusions or limitation of incidental or consequential damages, so these limitations may not apply to you.
This warranty gives you specific rights; you may also have other rights, which vary from state to state. EXCEPT TO
THE EXTENT PROVIDED BY LAW, VCG MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY
SPECIFIED HEREIN. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF THE
EXPRESSED WARRANTY SPECIFIED ABOVE.
VCG Biltmore Series • SB100 Owner’s Manual • 4013-304 • Rev A • 02/19/15
