One Talk T5W Series Phones - User Guide
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Note: When you have multiple calls on the phone and the current call is active, you can select Swap to
swap to the held call.
Redirecting Incoming Calls
When you are not available to answer calls on your phone, you can forward the calls to another phone.
Forwarding All Incoming Calls to a Contact
You can set up the forwarding type which enables your phone to forward all incoming calls to a contact. There are
three types of forwarding:
Always Forward: Forwards all incoming calls immediately.
Busy Forward: Forwards incoming calls when you are busy in a call.
No Answer Forward: Forwards incoming calls when no one answers the calls.
Forwarding All Incoming Calls on All Lines
You can forward all incoming calls on the phone.
Procedure
1.
Navigate to Features > Call Forward.
2.
Select the desired forwarding type and select Enabled or On from the corresponding field.
3.
Do one of the following:
Enter the contact number you want to forward incoming calls to in the Forward to field.
Highlight the Forward to field. Press Directory, and select the desired contact from the Directory list. On
the T57W phones, select
, and then select the desired contact.
4.
If you select the No Answer Forward option, select the desired ring time to wait before forwarding from the
After Ring Time field.
5.
Select Save.
The call forward icon appears in the status bar
Forwarding All Incoming Calls on a Specific Line
By default, the forwarding setting applies to all lines on your phone.
Procedure
1.
Navigate to Features > Call Forward.
2.
Select the desired line.
3.
Select the desired forwarding type and select Enabled or On from the corresponding field.
4.
Do one of the following:
Enter the contact number you want to forward incoming calls to in the Forward to field.
Highlight the Label or Value field. Select Directory and select the desired contact from the Directory list. On
the T57W phones, select
, and then select the desired contact.
5.
If you select the No Answer Forward option, select the desired ring time to wait before forwarding from the
After Ring Time field.
6.
(Optional.) Enter the always/busy/no answer forward on code or off code respectively in the On Code or Off
Code field.
7.
Select Save.
The forward icon appears on the desired line.
If you activate forward on the default line, the forward icon will appear both on the line and in
the status bar.
Deactivating Call Forward
You can deactivate the call forward when you no longer want to forward your calls.
