26
Appendix: Troubleshooting Light Indicators
Issue:
Red light continues to blink rapidly
Solution:
•
Verify that the unit is not surrounded by metal.
•
Contact Customer Care to confirm network coverage availability and the SIM is active.
Issue:
Yellow light continues to blink rapidly
Solution:
•
Contact Customer Care to verify engine computer compatibility.
•
If incompatible, install a Universal device (5200).
Issue:
Green light continues to blink rapidly
Solution:
•
With the vehicle’s engine OFF, unplug the device for 3 minutes and check each item below before
reconnecting.
•
Verify that the unit is not surrounded by metal.
If using the window-mount GPS antenna:
•
Disconnect the GPS Antenna wire and check the antenna wire and connector for damage.
•
Reconnect the GPS antenna wire to the serial port.
•
Reconnect device, start engine and keep the vehicle running or drive it for 10-15 minutes.
Issue:
Yellow light stays on solid
Solution:
•
Verify that you are in an area with wireless coverage.
•
Wait 15 minutes with the vehicle’s engine on.
•
Verify web portal activation has been completed.
Issue:
Green light stays on solid
Solution:
•
Verify that the unit was installed properly. The side of the unit with the Networkfleet logo should be
facing the sky.
•
Make certain that the unit is not blocked by underground parking structures, metal, or trees.
If using the window-mount GPS antenna:
•
Disconnect the GPS Antenna wire and check the antenna wire and connector for damage.
•
Reconnect the GPS antenna wire to the serial port.
•
Reconnect device, start engine and keep the vehicle running or drive it for 10-15 minutes.
