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170

06 / TROUBLESHOOTING

This chapter lists solutions for issues

that may be encountered while using

your Verizon Router as well as frequently

asked questions.

Although the majority of the router’s

internet connectivity is automatic and

transparent, if an issue does occur

accessing the internet (e.g. complete

loss of connectivity, inability to access

services, etc.), you may need to take

additional steps to resolve the problem.

Содержание CR1000B

Страница 1: ...Verizon Router USER GUIDE Model CR1000B 2022 Verizon...

Страница 2: ...Router 9 02 CONNECTING YOUR VERIZON ROUTER 2 0 Setting up Your Verizon Router 21 2 1 Computer Network Configuration 30 2 2 Main Screen 37 03 WI FI SETTINGS 3 0 Overview 43 3 1 Basic Settings 44 3 2 Ad...

Страница 3: ...8 5 1 Network Settings 94 5 2 Diagnostics Monitoring 148 5 3 System 154 06 TROUBLESHOOTING 6 0 Troubleshooting Tips 171 6 1 Frequently Asked Questions 178 07 SPECIFICATIONS 7 0 General Specifications...

Страница 4: ...01 INTRODUCTION 1 0 Package Contents 1 1 System Requirements 1 2 Features 1 3 Getting to Know Your Verizon Router...

Страница 5: ...uter lets you transmit and distribute digital entertainment and information to multiple devices in your home of ce Your Verizon Router supports networking using coaxial cables Ethernet or Wi Fi making...

Страница 6: ...et A web browser such as Chrome Firefox Internet Explorer 8 or higher or Safari 5 1 or higher 1 2 FEATURES Your Verizon Router features include Support for multiple networking standards including WAN...

Страница 7: ...Stateful Packet Inspection SPI Content ltering with URL keyword based ltering parental controls and customizable ltering policies per computer Intrusion detection with Denial of Service protection aga...

Страница 8: ...IPv6 DHCP server WAN interface auto detection Dynamic DNS DNS server LAN IP and WAN IP address selection MAC address cloning QoS support end to end layer 2 3 featuring Differentiated Services Diffserv...

Страница 9: ...outer Status LED Condition Status LED Color Verizon Router Normal WHITE Normal operation 50 solid Setup complete solid Router is booting soft blink System restart fast blink BLUE Pairing mode hard bli...

Страница 10: ...r s network settings and network settings password The label also contains a QR code that you can scan with your smartphone tablet or other camera equipped Wi Fi device to allow you to automatically c...

Страница 11: ...a device begins connecting to your router using WPS the Router Status LED rapidly ashes blue for a few seconds and then solid white as the connection completes If there is an error during the WPS pai...

Страница 12: ...be connected to any exterior or interior coaxial wires not designated for Verizon devices Reset Button Reset Button allows you to reset your router to the factory default settings To perform a soft re...

Страница 13: ...activity The traffic can be in either direction 1 3d MOUNTING THE Verizon Router TO A WALL For optimum performance the Verizon Router is designed to stand in a vertical upright position Verizon does n...

Страница 14: ...YOUR Verizon Router 2 Mark screw hole positions on the wall Drill holes for the wall anchors using a 1 4 inch 6 35 mm drill bit 3 Insert the anchors in the drilled holes and hammer until they are flus...

Страница 15: ...15 01 INTRODUCTION 2022 Verizon All Rights Reserved 4 Place the screws into the small holes of the bracket and tighten the screws into your wall for securing the wall mount bracket...

Страница 16: ...GETTING TO KNOW YOUR Verizon Router 5 Align the mounting hole located on the bottom of the router to the screw of the wall mount bracket...

Страница 17: ...6 Rotate and align the router to the preferred position While using the hole in the mounting bracket connect the Ethernet cable providing internet to the router s WAN port and other cables as needed T...

Страница 18: ...GETTING TO KNOW YOUR Verizon Router 7 To fasten the attached cables of the router manage the cables then tighten the Velcro strap with buckle...

Страница 19: ...02 CONNECTING YOUR Verizon Router 2 0 Setting up Your Verizon Router 2 1 Computer Network Configuration 2 2 Main Screen...

Страница 20: ...er 2022 Verizon All Rights Reserved Connecting your Verizon Router and accessing its web based User Interface UI are both simple procedures Accessing the UI may vary slightly depending on your device...

Страница 21: ...ON INSTRUCTIONS 1 CONNECT YOUR CABLES CONNECT YOUR CABLES A Connect the coax cable from the coax port on your router to a coax outlet Required for Verizon TV skip for 5G Home installation Separate sub...

Страница 22: ...EVICES ONNECT YOUR DEVICES Wired or Wi Fi Your choice Wired or Wi Fi Your choice Wired Wired A Connect the Ethernet cable to any LAN port on your router B Connect the other end to your computer Wi Fi...

Страница 23: ...etween these signals automatically for an optimized Wi Fi connection 3 C COMPLETE ACTIVATION OMPLETE ACTIVATION Activate your service by opening a web browser on your computer and following the prompt...

Страница 24: ...lick the ADVANCED ADVANCED button then on Proceed Proceed to 192 168 1 1 unsafe to 192 168 1 1 unsafe link 4 The login screen will appear The rst time you access your Verizon Router an Easy Setup Wiza...

Страница 25: ...n your Verizon Router is pre set at the factory to use WPA2 Wi Fi Protected Access II encryption for your Wi Fi network This is the best setting for most users and allows the most devices to securely...

Страница 26: ...lso be enabled for any devices that do not support WPA3 and this will use a unique Wi Fi name and password based on the default SSID Password Devices on this Wi Fi will be able to communicate with oth...

Страница 27: ...most users and provides security 11 Click Continue Continue The Apply Wi Fi changes Apply Wi Fi changes screen appears You have an option of saving the Wi Fi settings as an image on your device by cl...

Страница 28: ...der Important If you are on a Wi Fi device when setting up your Verizon Router and changes are made to the Wi Fi name or password then you will be disconnected from the Wi Fi network When this occurs...

Страница 29: ...and is ready for use You can click on Go to Network Go to Network Settings Settings to access the main screen of the Verizon Router If your Verizon Router is subsequently reset to the factory default...

Страница 30: ...atus and Tasks View Network Status and Tasks 2 In the View your active networks Connect or disconnect View your active networks Connect or disconnect section click Local Area Connection Local Area Con...

Страница 31: ...The View your basic View your basic network information and set up connections network information and set up connections window displays 4 In the View your active networks View your active networks...

Страница 32: ...zon Router con guration MACINTOSH OS X 1 Click the Apple Apple icon in the top left corner of the desktop A menu displays 2 Select System Preferences System Preferences The System Preferences window d...

Страница 33: ...ys on each Wi Fi client such as a laptop printer or external hard drive your Verizon Router creates a secure Wi Fi network connection In most cases this only requires the pressing of two buttons one o...

Страница 34: ...g methods If your Wi Fi client device has a WPS button press the WPS button on your router for more than two seconds then click the start WPS start WPS button in the Option 1 Option 1 to start the WPS...

Страница 35: ...letes successfully At this time the Router Status LED turns solid white If WPS fails to establish a connection to a Wi Fi client device within two minutes the Router Status LED on your router ashes re...

Страница 36: ...the sticker on the rear panel of your Verizon Router 5 Verify the changes were implemented by using the device s web browser to access a site on the internet 6 Repeat these steps for every device that...

Страница 37: ...Basic and Advanced settings Wi Fi settings Devices Parental Controls and connection status and Basic quick links The configuration options available via the left hand main menu are described in the f...

Страница 38: ...Home Home page 2 You can quickly view your router s status by clicking System System Status System System Status on the screen This section displays the status of your router s local network LAN and...

Страница 39: ...Main Screen...

Страница 40: ...ING YOUR Verizon Router 2022 Verizon All Rights Reserved 2 2b OPEN SOURCE SOFTWARE To view From the Basic Basic menu select System System from the left pane and then click Open Source Software Open So...

Страница 41: ...03 WI FI SETTINGS 3 0 Overview 3 1 Basic Settings 3 2 Advanced Settings...

Страница 42: ...erizon All Rights Reserved Wi Fi networking enables you to free yourself from wires making your devices more accessible and easier to use You can create a Wi Fi network including accessing and con gur...

Страница 43: ...ps Compatibility mode supports IEEE 802 11ax backward compatible with IEEE 802 11b g n ac maximum theoretical rate up to 1 1 Gbps 5 GHz Legacy operation mode supports IEEE 802 11a n ac with maximum th...

Страница 44: ...A2 key also referred to as a passphrase or password pre con gured at the factory This information is displayed on a sticker located on the rear of your router Your router integrates multiple layers of...

Страница 45: ...s must use the same SSID 4 To configure the Wi Fi Security Security click the setup button and select WPA2 WPA2 or WPA3 WPA3 Caution These settings should only be con gured by experienced network tech...

Страница 46: ...y con gure additional Wi Fi devices to join the Wi Fi network MAC Authentication MAC Authentication You can con gure your router to limit access to your Wi Fi network to only those devices with speci...

Страница 47: ...the changes 3 1b GUEST NETWORK The Guest Network Guest Network is designed to provide internet connectivity to your guests but restricts access to your primary network and shared files The primary net...

Страница 48: ...security settings for your guest network 1 From the Basic Basic menu select Wi Fi Wi Fi and then click Guest Guest Network Network 2 Move the selector to on on 3 If desired enter a new name and passwo...

Страница 49: ...ings unchanged IoT devices and Primary devices can communicate with no firewall restrictions separating them The Verizon Router is shipped from the factory with IoT Wi Fi turned off The default SSID f...

Страница 50: ...network connection Instead of manually entering passwords or multiple keys on each Wi Fi client such as a laptop printer or external hard drive your Verizon Router creates a secure Wi Fi network conn...

Страница 51: ...2 Enable the protected setup by moving the selector to on on 3 Use one of the following methods If your Wi Fi client device has a WPS button press the unified button on your router for more than two...

Страница 52: ...Router Status LED on the front of your router begins ashing blue The ashing continues until WPS pairing to the client device completes successfully At this time the Router Status LED turns solid blue...

Страница 53: ...The Self Organizing Network SON feature lets your devices move between these signals automatically for an optimized Wi Fi connection To con gure SON Wi Fi radio SSID and security settings 1 From the A...

Страница 54: ...r a new name and password for the Wi Fi network or leave the default name and password that displays automatically Note The SSID is the network name All devices must use the same SSID 5 To configure t...

Страница 55: ...ce QoS for voice video and audio streaming over Wi Fi by prioritizing these data streams WMM Power Save WMM Power Save improves battery life on mobile Wi Fi devices such as smart phones and tablets by...

Страница 56: ...cycle check box to save your channel selection when your Verizon Router is rebooted Enable DFS channels during channel scan Enable DFS channels during channel scan DFS channels are enabled by default...

Страница 57: ...rk congestion score of one to ten in each Wi Fi channel It can be used to determine which channels to use or to avoid Higher score indicates less congestion in a channel Channel Channel Settings Setti...

Страница 58: ...on 5 GHz providing a good balance of performance and interoperability with existing Wi Fi devices 802 11a n ac and ax devices can connect Legacy This is the default mode setting on 2 4 GHz providing b...

Страница 59: ...tings To view the channel settings history 1 From the Advanced Advanced menu select Wi Fi Wi Fi and then click Radio Radio Management Management 2 Click on History History to display the channel setti...

Страница 60: ...04 CONNECTED DEVICES 4 0 Device Settings 4 1 Setting Parental Controls 4 2 Universal Plug Play...

Страница 61: ...work The abundance of harmful information on the internet poses a serious challenge for employers and parents alike as they ask How can I regulate what my employee or child does on the internet With t...

Страница 62: ...nd identifiers Parental Controls Parental Controls the type of network connection and settings that you can view and configure 3 To easily add a new device to the network i Click Add Device Add Device...

Страница 63: ...ur Wi Fi device supports the WPS feature Refer to 3 1d Wi Fi Protected Setup WPS on page 50 vi Click Done Done to save the changes 4 Click the Block Allow Block Allow option to quickly disable enable...

Страница 64: ...Device Settings 5 Click the Settings icon to access the Device Settings Device Settings page for that device...

Страница 65: ...rected as needed Click Edit Edit and Save Save to apply any changes This section also provides the device MAC Address Access Point information the device is connected to as well as the IPv4 Address of...

Страница 66: ...on your primary network to be fully exposed to the internet for special purposes such as internet gaming To access the DMZ host page click the setup button For additional information refer to the sect...

Страница 67: ...uter network Parental controls limit internet access to specific websites based on a schedule that you create Access can be limited on specific websites or keywords embedded in a website For example y...

Страница 68: ...re defined rules as shown on screen to quickly setup access policy for devices on your network 3 To create a new access policy click on the New Rule New Rule and the configuration page displays 4 Crea...

Страница 69: ...n Condition rule of Internet is always off Internet is always off Internet is Internet is always on always on to block allow the access to all internet websites 10 Create the Devices Devices rule by s...

Страница 70: ...the name of the website or keywords within a URL to block allow the specified websites and websites with names containing the specified keyword 14 Click Apply Apply to save changes 4 1b ACTIVE RULES Y...

Страница 71: ...UPnP defined services are removed unless a user defined rule depends on it UPnP services are not deleted when disconnecting a computer without proper shutdown of the UPnP applications such as messenge...

Страница 72: ...network hosts select the UPnP Enabled UPnP Enabled check box 3 To enable automatic cleanup of invalid rules select Enable Enable Automatic Cleanup of Old Unused UPnP Services Automatic Cleanup of Old...

Страница 73: ...05 CONFIGURING ADVANCED SETTINGS 5 0 Security Firewall 5 1 Network Settings 5 2 Diagnostics Monitoring 5 3 System...

Страница 74: ...Verizon Router s firmware security setup and network Verizon Router s security suite includes comprehensive and robust security services such as stateful packet inspection firewall security user auth...

Страница 75: ...ernet gaming IPv6 Pinholes provide access tunnel to a service on a host for a particular application Port Forwarding enable access from the internet to specified services provided by computers on the...

Страница 76: ...v6 enables IPv6 support MAC Cloning clones the MAC address NDP Neighbor Discovery Protocol Table displays active devices with their IPv6 and MAC addresses of DHCP connection Network Connections displa...

Страница 77: ...Advanced System Settings Date Time Settings sets the time zone and enables automatic time updates Factory Reset resets your Verizon Router to its default settings LED Brightness controls the Router St...

Страница 78: ...ding surfing restrictions and access control can also be configured locally through the user interface or remotely by a service provider The firewall regulates the flow of data between the local netwo...

Страница 79: ...ch as HTTP and a specific computer in the local network Unless your Verizon Router is configured to block requests of this type from this computer the firewall allows this type of request to pass to t...

Страница 80: ...d in Port Forwarding and Remote Access Limited permits only commonly used services such as email and web browsing Unrestricted permits full access of incoming traffic from the internet and allows all...

Страница 81: ...Click Apply Changes Apply Changes to save changes 5 0b ACCESS CONTROL You can block individual computers on your local network from accessing specific services on the internet For example you could bl...

Страница 82: ...ct Security Firewall Security Firewall from the left pane and then click Access Control Access Control The Access Control Access Control page opens with the Allows and Blocked sections displayed The A...

Страница 83: ...e Edit Service Edit Service page displays Define the service then click Apply Apply The service is automatically added to the Add Access Control Add Access Control section 5 Specify when the rule is a...

Страница 84: ...and click Remove Remove The service is removed from the Access Control table 5 0c DMZ HOST DMZ Host allows a single device on your primary network to be fully exposed to the internet for special purp...

Страница 85: ...ave changes 5 0d IPV6 PINHOLES The IPv6 Pinhole feature of the Verizon Router allows an application to send incoming packets for a certain port number to the destination computer by setting up the rul...

Страница 86: ...type 3 To schedule the rule select either Always Always or User Defined User Defined in the Schedule Schedule list box 4 Click Add to list Add to list The screen displays opened pinhole port and its...

Страница 87: ...ernet access to servers within the local network To create port forwarding rules 1 From the Advanced Advanced menu select Security Firewall Security Firewall from the left pane and then click Port For...

Страница 88: ...the Rules List Rules List section 5 Click Apply Changes Apply Changes to save changes 5 0f PORT FORWARDING RULES You can view modify and delete port forwarding rules To access the rules 1 Select Port...

Страница 89: ...server ports click Add Add 5 To modify the current protocol click the Edit Edit icon in the action column The Edit Service Server Ports Edit Service Server Ports page displays 6 Enter the Protocol So...

Страница 90: ...case port triggering must be used since it conflicts with the following default firewall settings Firewall blocks inbound traffic by default Server replies to your Verizon Router IP and the connectio...

Страница 91: ...edule list box 4 Click Add to list Add to list The rule displays in the Rules List Rules List section 5 Click Apply Changes Apply Changes to save changes 5 0h SCHEDULER RULES Scheduler Rules Scheduler...

Страница 92: ...ed 2 Select Scheduler Rules Scheduler Rules in the Security Firewall Security Firewall section 3 Click Add Add The Rule Schedule Rule Schedule page displays 4 Enter the name of the rule select the act...

Страница 93: ...iple application protocols by allowing dynamic ephemeral TCP UDP ports to communicate with the known ports which a particular client application such as FTP VoIP service net meeting or streaming media...

Страница 94: ...each device From the Advanced Advanced menu select Network Settings Network Settings and then click ARP Table ARP Table 5 1b DNS SERVER You can edit the host name and or IP address if the host was ma...

Страница 95: ...the check box of Enable DNS Enable DNS Rebind Protection Rebind Protection Warning Disabling this protection may create a risk of cybersecurity attack to devices connected to this router 3 To add a co...

Страница 96: ...the Remove Remove icon on the screen 8 Click Apply changes Apply changes to save changes 5 1c DYNAMIC DNS Typically when connecting to the internet your router is assigned an unused public IP address...

Страница 97: ...utton 3 Configure the following parameters Host Name Host Name enter the full domain name for your Dynamic DNS domain Provider Provider select the Dynamic DNS account provider from the menu User Name...

Страница 98: ...an IP address for itself The DHCP server then checks its list of available addresses and leases a local IP address to the host for a specific period of time and simultaneously designates this IP addr...

Страница 99: ...ed and enabled or disabled separately for each network device Assigns a static lease to a network computer to receive the same IP address each time it connects to the network even if this IP address i...

Страница 100: ...ect DHCP Server DHCP Server in the IPv4 IPv4 Address Distribution Address Distribution field 4 Once enabled the DHCP server provides automatic IP assignments IP leases based on the preset IP range def...

Страница 101: ...e lease expires the server determines if the computer has disconnected from the network If it has the server may reassign this IP address to a newly connected computer 6 Click Apply Apply to save chan...

Страница 102: ...page click Connection List Connection List 2 To define a new static connection with a fixed IP address click Add static connection Add static connection 3 Enter the host name 4 Enter the fixed IP add...

Страница 103: ...6 IPv6 in the Network Settings Network Settings section to display the IPv6 service options 2 Select Enabled Enabled in the Enable IPv6 Support Enable IPv6 Support field Once IPv6 is enabled the defau...

Страница 104: ...Apply changes to have changes take effect Once configured using valid IPv6 WAN and LAN configurations you should not see any errors when you click on the Apply changes Apply changes button and the Ba...

Страница 105: ...WAN Static mode select the Static Static option on the IPv6 Configuration Controls IPv6 Configuration Controls page as shown below 2 Specify the Static Static method to be used to obtain your WAN IPv...

Страница 106: ...effect Static WAN with LAN IPv6 Stateful Settings 1 To configure IPv6 LAN Stateful mode with Static Static WAN select the Stateful DHCPv6 Stateful DHCPv6 option on the IPv6 Configuration IPv6 Configur...

Страница 107: ...Option Allow ICMPv6 Echo Request for LAN devices Option Allow ICMPv6 Echo Request for LAN devices using their Global IPv6 Address from WAN side using their Global IPv6 Address from WAN side requestin...

Страница 108: ...ion Allow ICMPv6 Echo Request for LAN devices Option Allow ICMPv6 Echo Request for LAN devices using their Global IPv6 Address from WAN side using their Global IPv6 Address from WAN side requesting an...

Страница 109: ...ing IPv6 DNS Server addresses addresses 3 After entering all appropriate IPv6 settings click Apply Apply changes changes to have changes take effect DHCPv6 WAN with LAN IPv6 Stateful DHCPv6 Settings 1...

Страница 110: ...ddress Range start and end LAN Link Local Address LAN Link Local Address automatically populated Subnet ID Subnet ID set the site topology for your internal site Router Advertisement Lifetime Router A...

Страница 111: ...ration Controls Controls page as shown below 2 Specify the settings to be used to assign LAN IPv6 addresses by entering the following details IPv6 LAN Configuration IPv6 LAN Configuration select State...

Страница 112: ...rvers available on the ISP 3 After entering all appropriate IPv6 settings click Apply Apply changes changes to have changes take effect LAN IPv6 Configuration without An IPv6 WAN Connection 1 To confi...

Страница 113: ...DHCPv6 settings to be used to assign LAN IPv6 addresses by entering the following details IPv6 LAN Configuration IPv6 LAN Configuration select Stateful Stateful from the dropdown list DHCPv6 Client A...

Страница 114: ...the ISP 3 After entering all appropriate IPv6 settings click Apply Apply changes changes to have changes take effect LAN IPv6 Stateless with No WAN Settings 1 To configure IPv6 LAN Stateless mode wit...

Страница 115: ...any available DHCPv6 servers available on the ISP 3 After entering all appropriate IPv6 settings click Apply Apply changes changes to have changes take effect 5 1f IPV6 ADDRESS DISTRIBUTION To view a...

Страница 116: ...h device is assigned an IP address by the DHCP server when it connects to the network When the lease expires the server determines if the computer has disconnected from the network If it has the serve...

Страница 117: ...All networkable devices have a unique MAC address When replacing a network device on your Verizon Router you can simplify the installation process by copying the MAC address of the existing device to...

Страница 118: ...ocumentation from the device manufacturer 4 Click Apply Apply to save changes 5 1h NDP TABLE You can view the IPv6 and MAC addresses of each DHCP connection To view the IPv6 and MAC addresses for each...

Страница 119: ...router and your local network To view the network connections 1 From the Advanced Advanced menu select Network Settings Network Settings from the left pane and then click Network Connections Network...

Страница 120: ...me office network connection for Ethernet and other network devices Note When a network connection is disabled the underlying devices formerly connected to it will not be able to obtain a new DHCP add...

Страница 121: ...etwork name in the Name Name field 3 Click Save Save to save the changes CONFIGURING THE HOME OFFICE NETWORK To configure the network connection 1 In the Network Home Office Network Home Office proper...

Страница 123: ...displays the connection status of the network Connection Type Connection Type displays the type of connection interface Physical Address Physical Address displays the physical address of the network c...

Страница 124: ...y Verizon or experienced network technician Bridge Bridge In the Bridge Bridge section of the Network Home Office Network Home Office properties you can configure the various LAN interfaces Caution Do...

Страница 125: ...ection Disabled Disabled and DHCP DHCP Server Server To set up the Verizon Router s network bridge to function as a DHCP server 1 In the IP Address Distribution IP Address Distribution section select...

Страница 126: ...g to DHCP option 60 IP Address Distribution According to DHCP option 60 vendor class Identifier vendor class Identifier DHCP vendor class is related to DHCP option 60 configuration within the router A...

Страница 127: ...A Wi Fi Access Point network connection allows Wi Fi devices to connect to the local area network LAN using the 2 4 GHz or 5 GHz Wi Fi network Note Once disabled all Wi Fi devices connected to that W...

Страница 128: ...ions listed under Network Network name name on the Network Connections Network Connections page 3 From the connection s Enable Settings Enable Settings page to enable or disable the connection move th...

Страница 129: ...ngs Settings The configuration page displays 2 Verify the following information General Status Status displays the connection status of the network Network Network displays the type of network connect...

Страница 130: ...the DHCP connection Manual Manual allows you to manually set the MTU 3 Click Apply Apply to save changes ETHERNET CONNECTION You can view the properties of your Ethernet LAN connection using an Ethern...

Страница 131: ...k connection enter the new name in the Name Name field 3 Click Apply Apply to save changes CONFIGURING ETHERNET PROPERTIES To configure the connection 1 In the Ethernet Ethernet page click Settings Se...

Страница 132: ...rk Network displays the type name of network connection Connection Type Connection Type displays as Hardware Ethernet Switch Hardware Ethernet Switch Physical Address Physical Address displays the phy...

Страница 133: ...witch Ports displays the status of each LAN port 3 Click Apply Apply to save the changes COAX CONNECTION You can view the properties of your LAN connection using a coaxial cable To view the connection...

Страница 134: ...age to enable or disable the connection move the selector to on on or off off 3 To rename the network connection enter the new name in the Name Name field 4 Click Apply Apply to save changes CONFIGURI...

Страница 135: ...Automatic Automatic sets the MTU Maximum Transmission Unit at 1500 Automatic by DHCP Automatic by DHCP sets the MTU according to the DHCP connection Manual Manual allows you to manually set the MTU C...

Страница 136: ...HERNET You can view the properties of your broadband connection your connection to the internet This connection may be via Ethernet cable To view the connection settings 1 In the Network Connections N...

Страница 137: ...or off off 3 To rename the network connection enter the new name in the Name Name field 4 Click Apply Apply to save changes CONFIGURING THE ETHERNET CONNECTION To configure the connection 1 In the Br...

Страница 139: ...e network card used for the network MTU MTU specifies the largest packet size permitted for internet transmissions Automatic Automatic sets the MTU Maximum Transmission Unit at 1500 Automatic by DHCP...

Страница 140: ...ide Subnet Mask Mask check box then enter the new subnet mask Click Release Release Renew Renew in the DHCP Lease DHCP Lease field to drop get an IP address from the DHCP server In the Expires In Expi...

Страница 141: ...time you can define the computers as a network object Website filtering can then be simultaneously applied to all the computers You can use network objects to apply security rules based on host names...

Страница 142: ...ights Reserved 3 To define a network object click Add new Add new The Edit Network Edit Network Objects Objects page displays 4 In the Description Description field enter a name for the network object...

Страница 143: ...teps to create additional network objects 8 When complete click Apply changes Apply changes to save changes 5 1k PORT CONFIGURATION Ethernet port configuration allows you to set up the Ethernet ports...

Страница 144: ...s communicating select Auto Auto or select the port speed and duplicity 3 Click Apply changes Apply changes to save changes 5 1l ROUTING You can view the routing and IP address distribution rules as...

Страница 145: ...llowing parameters Routing Entry Routing Entry select the IP address type Name Name the network connection type Destination Destination enter the destination IP of the destination host subnet address...

Страница 146: ...d Apply changes Apply changes to save changes Internet Group Management Protocol IGMP IGMP allows for managing a single upstream interface and multiple downstream interfaces of the IGMP MLD Multicast...

Страница 147: ...still be accessible over the internet To configure static NAT 1 Select Static NAT Static NAT in the Network Settings Network Settings section 2 To create a static NAT select a source address in the D...

Страница 148: ...ONITORING You can view and monitor the recorded bandwidth usage measured in Kbps To view the bandwidth 1 From the Advanced Advanced menu select Diagnostics Monitoring Diagnostics Monitoring 2 In the D...

Страница 149: ...cs Diagnostics in the Diagnostics Monitoring Diagnostics Monitoring section 2 To ping an IP address enter the IP address or domain name in the Destination Destination field and click Go Go The diagnos...

Страница 150: ...ent activity of your Verizon Router In addition you can view additional logs such as the security advanced firewall WAN DHCP and LAN DHCP To view the system log 1 Select System Logging System Logging...

Страница 151: ...propriate link in the menu on the top 6 To update the data click Refresh Refresh 5 2d SYSTEM WIDE CONNECTIONS You can view a summary of the monitored data collected for your Verizon Router To view you...

Страница 153: ...usly refresh the page click Auto refresh on Auto refresh on 5 2e BACKHAUL LOGGING You can view a summary of the BHM backhaul modes Ethernet coax and Wi Fi status of your network To view the backhaul m...

Страница 154: ...formation click Clear Clear 4 To save the log information click Save Save 5 3 SYSTEM 5 3a SYSTEM STATUS To view the status 1 From the Advanced Advanced menu select System System 2 You can quickly view...

Страница 155: ...m This section displays the status of your router s local network LAN and internet connection WAN firmware and hardware version numbers MAC Address IP settings of Verizon Router and Extender s if conn...

Страница 157: ...the System System section 3 Select the local time zone Your Verizon Router automatically detects daylight saving times for selected time zone 4 In the Automatic Time Update Automatic Time Update secti...

Страница 158: ...Only configuration files saved on a specific Verizon Router can be applied to that Verizon Router You cannot transfer configuration files between Verizon Routers Warning Manually editing a configurati...

Страница 159: ...IP addresses Your Verizon Router must restart Prior to restoring the factory defaults you may want to save your current configuration to a file This allows you to reapply your current settings and pa...

Страница 160: ...rrent user settings Default Settings except current user settings will erase all router settings but will retain the user settings for SSID and passwords 3 Click Restore configuration Restore configur...

Страница 161: ...m Account and select Go to Apple App Go to Apple App Store Go to Google Play Store Store Go to Google Play Store to restore the saved settings to the router 5 Click Restore configuration Restore confi...

Страница 162: ...the LED dimming setting The Status LED will automatically turn off after the timeout period 4 Click Apply changes Apply changes to save changes Note The light will activate again on status changes lik...

Страница 163: ...ptions To reboot your Verizon Router using the user interface 1 Select Reboot Router Reboot Router in the System System section 2 To reboot click Reboot Device Reboot Device Your router will reboot Th...

Страница 164: ...wing Allow Incoming WAN Access to Web Management Allow Incoming WAN Access to Web Management used to obtain access to your Verizon Router s UI and gain access to all settings and parameters through a...

Страница 165: ...access clear the check box 4 Click Apply changes Apply changes to save changes 5 3h SYSTEM SETTINGS You can configure various system and management parameters To configure system settings 1 Select Sy...

Страница 167: ...temporarily denies all further login attempts by the user 4 In the Router Router section configure the following by selecting the check box Automatic Refresh of System Monitoring Web Pages Automatic R...

Страница 168: ...nagement Port Refer to 5 3g Remote Administration for using this feature In the System Logging System Logging section move the selector to on on to activate system logging Remote System Notify Level R...

Страница 169: ...06 TROUBLE SHOOTING 6 0 Troubleshooting Tips 6 1 Frequently Asked Questions...

Страница 170: ...using your Verizon Router as well as frequently asked questions Although the majority of the router s internet connectivity is automatic and transparent if an issue does occur accessing the internet e...

Страница 171: ...nnected on both ends If the prior tips do not resolve your connection issue try restarting rebooting the router portion of the Verizon Router by manually pressing the red reset power button on the rea...

Страница 172: ...ssword as configured on your Verizon Router Be sure you are connecting to the correct Wi Fi network check to be sure you are using your Verizon Router s SSID In some cases if using a Wi Fi password yo...

Страница 173: ...uter s UI may have inadvertently been activated The common ways to lock access to your Verizon Router are Scheduler If a schedule has been created that applies to the computer over the connection bein...

Страница 174: ...ctory Default radio button For additional details refer to the 5 3c Factory Reset section of this guide Note If you reset or reboot your Verizon Router you may also need to disconnect your Verizon Rou...

Страница 175: ...Verify the following All computers are working properly IP settings are correct Verizon Router is on and connected properly Verizon Router settings are the same as the computer For connections experie...

Страница 176: ...cation you are using refer to the 5 0e Port Forwarding section or Verizon s support online help for more details 6 0g ROUTER STATUS LED The Router Status LED provides a visual display of the Verizon R...

Страница 177: ...r OFF Power off Flash Speed Soft blink 1000ms on 1000ms off Hard blink 800ms on 800ms off Fast blink 200ms on 200ms off 6 0h REAR LIGHTED INDICATORS Left LED Solid yellow Indicates less than 1 Gbps li...

Страница 178: ...hub to the Verizon Router Use a crossover cable if there is no Uplink port switch on your hub to connect to the Verizon Router Remove an existing device from the Ethernet port on your Verizon Router a...

Страница 179: ...s II key that is printed on the sticker on the rear panel of your Verizon Router 6 1e ARE MY Verizon Router S ETHERNET PORTS AUTO SENSING Yes Either a straight through or crossover Ethernet cable can...

Страница 180: ...glass 6 1h HOW DO I LOCATE THE IP ADDRESS THAT MY COMPUTER IS USING In Windows 7 or Windows 10 click the Windows button and select Control Panel then click View Network Status and Tasks In the next wi...

Страница 181: ...rizon Router is set up to dynamically receive an IP address 6 1k I HAVE A FTP OR WEB SERVER ON MY NETWORK HOW CAN I MAKE IT AVAILABLE TO USERS ON THE INTERNET For a web server enable port forwarding f...

Страница 182: ...6 1l HOW MANY COMPUTERS CAN BE CONNECTED THROUGH MY Verizon Router Your Verizon Router is capable of 254 connections but we recommend having no more than 132 connections As the number of connections i...

Страница 183: ...07 SPECIFICATIONS 7 0 General Specifications 7 1 LED Indicators 7 2 Environmental Parameters...

Страница 184: ...184 07 SPECIFICATIONS 2022 Verizon All Rights Reserved The specifications for your Verizon Router are as follows This includes standards cabling types and environmental parameters...

Страница 185: ...3u 802 3ab 802 3bz 802 3 an IEEE 802 11a b g n ac ax IP IP versions 4 and 6 MoCA LAN 1125 1675 MHz 2500 Mbps Speed Wired 10GE WAN Ethernet 100 Mbps 1 2 5 5 10 Gbps auto sensing 10GE LAN Ethernet 100 M...

Страница 186: ...maximum up to 2 4 Gbps 6 GHz IEEE 802 11ax maximum up to 4 8 Gbps Cabling Type Ethernet 100BaseT UTP STP Category 5 Ethernet 1000BaseT UTP STP Category 5e Ethernet 2 5 5 10GBaseT UTP STP Category 6a...

Страница 187: ...e x 9 85 high x 4 72 deep Weight 3 682 lbs 1 670 kg Complete System inc packaging Size 10 71 wide x 7 high x 8 66 deep Weight 6 232 lbs 2 826 kg Power External 12V 5A Mounting Bracket optional Size 3...

Страница 188: ...22 Verizon All Rights Reserved Certifications FCC UL 62368 WFA Operating Temperature 5 C to 40 C 41 F to 104 F Storage Temperature 5 C to 50 C 23 F to 122 F Operating Humidity 5 to 85 Storage Humidity...

Страница 189: ...08 NOTICES 8 0 Regulatory Compliance Notices...

Страница 191: ...munications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be...

Страница 192: ...device to indoor use only The operation of this device is prohibited on oil platforms cars trains boats and aircraft except that operation of this device is permitted in large aircraft while flying ab...

Страница 193: ...la terre dans l installation du b timent Le syst me de distribution par c ble doit tre mis la terre conform ment ANSI NFPA 70 Code national de l lectricit NEC en particulier la section 820 93 Mise la...

Страница 194: ...xterior installation 8 0e GENERAL PUBLIC LICENSE This product includes software made available under open source licenses Additional information about that software applicable licenses and downloadabl...

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