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LTE Network Extender User Guide

Verizon LTE Network Extender User Guide v1.7

© 2020 Verizon. All Rights Reserved.

40

6B

Startup

GPS antenna Error 6B
Please check GPS
antenna connection

No GPS antenna is detected in the LTE Network Extender,
please make sure a GPS antenna module is set up and
connected to the device. If the issue persists, please call
Customer Service (800-922-0204).

6C

Startup

GPS clock Error 6C
Please check user
guide

The LTE Network Extender failed to receive a clock signal
from its GPS module; please try to move your GPS antenna
closer to the window, refer to Sections

2.1 Setup: Network

Extender,

2.2 Setup: GPS & 5 Troubleshooting

. If the issue

persists, please call Customer Service (800-922-0204).

Startup

Connecting to SeGW
server
Please wait...

SeGW discovery and IPsec setup (init/serv).

7A

Startup

Server Error 7A
Please check user
guide

The LTE Network Extender failed to establish IPSec tunnel
to connect to SeGW; please check the LAN/firewall settings
(refer to

4 - Configuring Your Firewall

) or contact your

network administrator. If the issue persists, please call
Customer Service (800-922-0204).

Startup

Connecting to HeMS
server
Please wait…

HeMS discovery and download of configuration file.

8A

Startup

Server Error 8A
Please check user
guide

The LTE Network Extender received incorrect provisioning
parameters from HeMS, for example, incorrect bandwidth,
wrong command sequence in setting EARFCN for ANR or
unsupported band. If the issues persists, please call
Customer Service (800-922-0204).

8B

Startup

Out of service area
Error 8B
Please check user
guide

The LTE Network Extender is out of Verizon's service area; it
could be that Verizon service is not available in your area.
Please try to restart your device, if the issue persists, please
call Customer Service (800-922-0204).

8C

Startup

Server Error 8C
Please check user
guide

The LTE Network Extender received a "403 Forbidden" error
message from the management server. Please try to restart
your device. If the issue persists, please call Customer
Service (800-922-0204).

8D

Startup

Server Error 8D
Please check user
guide

The LTE Network Extender received a "500 Internal Server
Error" from the management server. Please try to restart
your device. If the issue persists, please call Customer
Service (800-922-0204).

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Содержание ASK-SFE116

Страница 1: ...LTE Network Extender User Guide Verizon LTE Network Extender User Guide v1 7 1 2020 Verizon All Rights Reserved LTE Network Extender User Guide September 22 2020 Version 1 7 ...

Страница 2: ...Other Warranties 5 2 Setup 8 2 1 Network Extender 8 2 1 1 LCD Display 10 2 2 GPS 11 2 3 Wall Mount Optional Accessory 14 2 4 Making a Call 16 3 Web Admin UI 17 3 1 Admin Website Overview 17 3 2 Sign In 19 3 3 Home 21 3 4 Connected Devices 22 3 5 Settings 24 3 5 1 Network 24 3 5 2 Advanced 26 3 5 3 Change Admin Password 28 3 5 4 Time Zone 30 3 5 5 Reset 31 3 6 About 32 3 6 1 Status Alarms 32 3 6 2 ...

Страница 3: ... reserved for 911 calls and another for redirect purposes and coverage radius up to 7500 square feet The LTE Network Extender is easy to install and works with existing Verizon mobile devices simply connect the Network Extender to an existing broadband network The Network Extender also features a built in web server enabling IP settings to be customized Please review this chapter to familiarize yo...

Страница 4: ...factory reset To perform a reset press and hold the reset button for at least 10 seconds until the Power LED displays solid white indicating a reset Wait a few minutes for device to restart 1 4 Requirements This device only supports Verizon Wireless 4G LTE mobile handsets with Advanced Calling turned on Refer to Section 2 4 Making a Call for more information The 4G LTE Network Extender must be con...

Страница 5: ...ights in and to this product You acknowledge and agree that the software and all ideas methods algorithms formulae processes and concepts used in developing or incorporated into the product all future updates and upgrades and all other improvements revisions corrections bug fixes hot fixes patches modifications enhancements releases and policy and database updates and other updates in of or to the...

Страница 6: ...warranty period as described in this warranty information section Verizon will at its sole discretion repair or replace the Product or its defective part If you need assistance on where to deliver the Product please contact Verizon Customer Care at 800 922 0204 or 611 Upon receipt Verizon will repair or replace the defective Product within a reasonable period of time unless covered by any exclusio...

Страница 7: ... AND WILL ALWAYS BE CONSTRUED TO BE LIMITED BY ITS TERMS OR AS LIMITED AS THE LAW PERMITS SHALL NOT BE AFFECTED OR IMPAIRED VERIZON DOES NOT WARRANT ANY THIRD PARTY EQUIPMENT OR SOFTWARE EVEN IF INCLUDED WITH THE PRODUCT DISTRIBUTED BY VERIZON OR OTHERWISE VERIZON PROVIDES ALL SUCH THIRD PARTY PRODUCTS AND SUPPORT AS IS WITHOUT WARRANTY OF ANY KIND RESPONSIBILITY FOR THE QUALITY CAPABILITIES OPERA...

Страница 8: ...t all components are included in the package 2 1 Network Extender 1 It is recommended to place the LTE Network Extender near a window or otherwise elevated location such as on a bookshelf or cabinet for best results In addition the attached cable clip can help you fix the GPS cable on the wall and then you can have GPS receiver close to the window easily 2 Using the provided Ethernet cable connect...

Страница 9: ...itialization and startup process after the power adaptor and the Ethernet cable are plugged in This process may take 5 to 60 minutes depending on GPS signal conditions 6 During this process the LTE Network Extender will attempt to acquire a local IP address followed by connecting to the Verizon network and then searching for a GPS signal For proper operation and E911 service a GPS signal is requir...

Страница 10: ...dditional information the LTE Network Extender IP address MAC address serial number GPS Satellites connected and mobile devices connected Press the Display Button on the left panel of the Network Extender to toggle through information screens Refer to 5 2 LCD Display Messages Error Codes for more information on other messages or errors that the LCD may display ...

Страница 11: ...ten the rear cover back into place 7 Place the antenna close to a window If needed you can use double sided tape to secure the bottom of the GPS antenna in place but take care not to cover the antenna with tape 8 Turn your LTE Network Extender back on and wait for it to begin searching for a GPS signal Four strong GPS satellite signals are required for a GPS location fix the process may take up to...

Страница 12: ...LTE Network Extender User Guide Verizon LTE Network Extender User Guide v1 7 12 2020 Verizon All Rights Reserved ...

Страница 13: ...LTE Network Extender User Guide Verizon LTE Network Extender User Guide v1 7 13 2020 Verizon All Rights Reserved ...

Страница 14: ... Network Extender This enables you to fix your Network Extender directly to a wall for better positioning 1 Screw the included wall mount bracket into desired position on a wall securely ensuring it s the correct way up screws are included with the wall mount Recommended hole size for the conical plastic anchor is 0 25 in diameter and 1 20 in depth 2 Make sure all cables are already connected to y...

Страница 15: ... Rights Reserved 3 Align your Network Extender to the bracket your Network Extender should be oriented with the LCD screen in the bottom left corner and press firmly into place until it fits onto the bracket securely The Network Extender can be slightly rotated on the wall mount bracket if needed ...

Страница 16: ...nable LTE Voice Data Additionally on the My Verizon Mobile App enable Advance Calling feature for your phones Windows Go to Settings Cellular SIM SIM settings and turn on Advanced Calling On some devices it may be found in Wireless Calling HD Voice VoLTE call or similar With Advanced Calling switched on you can verify your Verizon phones are connected to the LTE Network Extender 1 Dial 48 from you...

Страница 17: ... the Network Extender s LCD Display by pressing the Display Button left panel until you see your Network Extender s IP address displayed 2 Enter the IP address into the address bar of a web browser e g http LTE Network Extender IP Address 3 You will arrive to the Web Admin UI Home screen as shown in the next section 3 1 Admin Website Overview The Web Admin UI provides detailed status information a...

Страница 18: ...Guide Verizon LTE Network Extender User Guide v1 7 18 2020 Verizon All Rights Reserved Icons in the top right corner of the Home screen provide a quick display of 4G Service Status GPS Status Connected Devices and Sign In Status ...

Страница 19: ...word to continue You ll be prompted to sign in when you attempt to navigate to another page or when you click the Sign In icon in the top right 1 Enter the admin password and click Sign In The default admin password is LTEFemto last 4 digits of the Network Extender s unique MAC ID e g LTEFemtoBED0 You can find your Network Extender s MAC ID displayed on the label on the back of the device as shown...

Страница 20: ...ault Please note that passwords are case sensitive the last four digits of the MAC ID should be entered in UPPER case You can change the default password in Settings Change Admin Password 3 5 3 Change Admin Password You may set up a Security Challenge question and answer You can reset the password back to the default admin password anytime if needed by resetting your Network Extender back to its f...

Страница 21: ...Verizon LTE Network Extender User Guide v1 7 2020 Verizon All Rights Reserved 21 3 3 Home The Home page displays an overview of your Network Extender s basic information such as Operational Status IP Address and MAC Address and others ...

Страница 22: ...is a unique hardware identifier used to identify a device in a network This MAC address can also be found on the back label of the LTE Network Extender Software Version Displays the software version of the Network Extender Location Displays the GPS coordinates acquired by the Network Extender s GPS antenna This is the physical location of the LTE Network Extender and is provided for E911 calls Map...

Страница 23: ...eserved 23 Current Connections Total Connections Number of total wireless devices currently connected to the LTE Network Extender with an active call or data session Emergency Calls Number of wireless devices currently connected to the LTE Network Extender with an active E911 call to emergency services ...

Страница 24: ...twork page displays information about IPv4 and IPv6 settings You can enable or disable DHCP Server for your Network Extender to be dynamically allocated IP address settings or manually set IP address and DNS values when DHCP is disabled Backhaul limit affects uplink speeds served by the LTE Network Extender only and MTU size can also be set here ...

Страница 25: ...address here Subnet Mask Displays subnet mask of the Network Extender When DHCP is disabled specify a subnet mask here Primary DNS Displays the primary DNS server IP address When DHCP is disabled enter the primary DNS server IP address here Secondary DNS Displays the secondary DNS server IP address When DHCP is disabled enter the secondary DNS server IP address here IPv6 Each item of IPv6 setting ...

Страница 26: ...ced Settings enables you to configure the LTE Network Extender s output power and view neighboring cell towers detected during initialization and startup Provides information on Network Extender positioning relative to other Verizon cell sites and LTE Network Extenders in the network in the case of multiple Network Extender clusters ...

Страница 27: ...ed cell PCI PCI of the detected cell Cell Type Displays the result based on OTAR scan if the Cell Tower ID is within range reserved for the 4G LTE Network Extender s Otherwise displays Macro RSRP Displays the measured RSRP in dBm of the detected cell An icon is provided alongside the RSRP value indicating if the detected cell is too close high RSRP and may be causing interference or if it is too f...

Страница 28: ... also reset the password back to the default password by resetting the Network Extender back to its factory default state refer to Section 1 3 Reset Button Current Admin Password Enter the current password This is required for any password change New Admin Password Enter a new password Choose hard to guess passwords which include combinations of numbers letters and symbols New passwords must meet ...

Страница 29: ...between 8 and 20 characters long Password must not include more than three identical characters in a row e g 111 aaa CCC Password must include at least one lowercase letter one uppercase letter and one number New password cannot be the same as current password Security Challenge Questions What is your birthplace What was your first car What is your mother s maiden name What is your pet s name Secu...

Страница 30: ...o configure for your device Time zone settings only affect timestamps and logs where featured throughout the Web Admin UI Admin Web Time Zone Select your time zone or closest from the options in the drop down menu Observe Daylight Saving Select whether to observe daylight savings or not for the selected time zone using the check box Daylight saving is not supported for Atlantic AT Samoa ST Chamorr...

Страница 31: ...ions back to factory default settings Complete Restart Quick Restart and Factory Reset are rejected during active E911 calls on the Network Extender You can also perform a factory reset using the physical reset button on the back of the Network Extender Refer to Section 1 3 Reset Button for more information Complete Restart Use this button to remotely perform a complete restart of the LTE Network ...

Страница 32: ...If the LTE Network Extender has active E911 calls the reset will be rejected NOTE Factory reset will revert all custom settings e g Admin GUI password Static IP configuration to factory defaults 3 6 About 3 6 1 Status Alarms The Status Alarms tab on the About page shows the connectivity status operational status and alerts that can be used for diagnostics and troubleshooting If the connectivity st...

Страница 33: ...e Alarms Displays any active alarms on the LTE Network Extender Alarms may prevent your Network Extender from coming into service Please refer to the Description column in the table for more information and reference 5 1 LCD Display Messages and Error Codes for more help Alarm History Displays a log of the LTE Network Extender s last 100 alarms including active or cleared alarms ...

Страница 34: ...lity and signal strength descriptions This screen can assist with effective placement of your LTE Network Extender to acquire the better GPS signals Last Data Refresh Local time when the page was last refreshed GPS GPS Status Displays GPS signal status i e whether the LTE Network Extender has acquired GPS signals or not If Location Acquired is not displayed the LTE Network Extender will not come i...

Страница 35: ... Strong Fair or Weak according the Signal Quality level Strong signal is required for your Network Extender Consider repositioning your LTE Network Extender if these descriptions are Fair or Weak or using the internal GPS antenna refer to Section 2 2 GPS 3 6 3 Support The Support page displays contact details and links to relevant information for a range of customer support enquiries Device Suppor...

Страница 36: ...eed to be configured refer to the information below Firewall Settings Source Destination Protocol Destination Port Notes LTE Network Extender GPS Assistance Server TCP 80 LTE Network Extender DNS Server UDP TCP 53 LTE Network Extender NTP Server UDP TCP 123 LTE Network Extender VzW SeGW UDP 500 4500 More than one port may be used for multiple device installation LTE Network Extender VzW SeGW ESP 5...

Страница 37: ...gnal you may need to separately purchase and install an external outdoor antenna Unable to make a call using the LTE Network Extender Make sure the Network Extender is powered on and operational Ensure that your router is working properly and has an active Internet connection Usually the Internet activity LED on your router should display some activity to indicate this Refer to the support documen...

Страница 38: ...f building materials 5 2 LCD Display Messages Error Codes The following messages or error codes may appear on the display of the LTE Network Extender during operation or startup process Error Code Category LCD Display Content Description Startup Booting up Startup Factory reset restarting Please wait Factory reset shutting down Startup Factory reset starting up Startup Hardware initializing Please...

Страница 39: ...4A Check Ethernet cable The Ethernet port on the LTE Network Extender is not operational please check the Ethernet cable is properly connected at both ends and the switch router or Internet gateway is turned on Startup Connecting to CMP server Please wait Getting certificate from CMP server 5A Startup Server Error 5A Please check user guide The LTE Network Extender has failed to get certificate fr...

Страница 40: ...inistrator If the issue persists please call Customer Service 800 922 0204 Startup Connecting to HeMS server Please wait HeMS discovery and download of configuration file 8A Startup Server Error 8A Please check user guide The LTE Network Extender received incorrect provisioning parameters from HeMS for example incorrect bandwidth wrong command sequence in setting EARFCN for ANR or unsupported band...

Страница 41: ...rver Error 9B Please check user guide The LTE Network Extender failed to communicate with Verizon s backend network please check the LAN firewall settings or contact your network administrator If the issue persists please call Customer Service 800 922 0204 9C Startup Server Error 9C Please check user guide The LTE Network Extender detected a PCI collision problem with the PCI setting assigned by t...

Страница 42: ... please make sure a GPS antenna module is set up and connected to the device If the issue persists please call Customer Service 800 922 0204 25 GPS GPS antenna Error 25 Please check user guide The LTE Network Extender has not been able to acquire a GPS signal for the past 24 hours As a result the device can no longer provide service Please try to move your GPS antenna closer to the window If the i...

Страница 43: ...k the LAN firewall settings or contact your network administrator If the issue persists please call Customer Service 800 922 0204 33 Service No service Error 33 Please check user guide The LTE Network Extender detected a PCI collision problem with the PCI setting assigned by the management server Please try restarting your device If the issue persists please call Customer Service 800 922 0204 34 S...

Страница 44: ...LTE Network Extender User Guide Verizon LTE Network Extender User Guide v1 7 2020 Verizon All Rights Reserved 44 System Restarting Please wait System restarting ...

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