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06 / TROUBLESHOOTING
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factory reset and return the Gateway to default settings. The
Verizon Internet Gateway will return to service in 3 - 5 minutes
depending on your network connection. Check Status LED and if
it is solid white, try again to access the internet.
6.0b/ IF YOU ARE UNAbLE TO CONNECT TO YOUR
VERIZON INTERNET GATEWAY
USING WI-FI:
• Be sure your Wi-Fi device is within range of your
Verizon Internet Gateway; move it closer to see if your
connection improves.
• Check your network device’s Wi-Fi settings to be sure your
device’s Wi-Fi is on (enabled) and that you have the correct Wi-Fi
network and password (if using a Wi-Fi password) as configured
on your Verizon Internet Gateway.
• Be sure you are connecting to the correct Wi-Fi network; check
to be sure you are using your Verizon Internet Gateway’s SSID.
In some cases, if using a Wi-Fi password, you may need to enter
the Wi-Fi password into your network device again to be sure
your device accepts the password.
• Check to be sure you are running the latest software for your
network device.
• Try turning your network device’s Wi-Fi off and on, and try to
connect.