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Technical Support

IMPORTANT

Before contacting support, be sure to re-start both your computer and the 4G

LTE Broadband Router with Voice and perform the trouble shooting steps in this guide.

Technical Support

For additional information and technical support, visit any Verizon Wireless store, the online support
page at http://Verizonwireless,com/support, or contact Customer Service at 1-800-922-0204 if
additional help is required.

Содержание 90026844

Страница 1: ...BOTHTHE CLIENT AND DESIGN DIRECTOR ALL COPY SHOULD BE PROOFREAD BY CLIENT AND LEGAL REQUIREMENTS CHECKED BY CLIENT S LEGAL DEPARTMENT NOTES VARNISH LAYER HAS BEEN PROVIDED IN THIS FILE PROCESS COLOR V...

Страница 2: ...nse or otherwise transfer the software drivers or Derivative Works to any country where such transfer is prohibited by the United States Export Administration Act or any successor legislation or in vi...

Страница 3: ...ng Your Telephone After Initial Activation 19 Making Calls 19 Receiving Calls 19 Voice Mail 19 Call Forwarding 20 10 Digit Dialing 20 Home Security Systems 20 Other Incompatibilities 20 Connecting to...

Страница 4: ...d Router with Voice Display 50 On the 4G LTE Broadband Router with Voice Web User Interface 50 Data Signal 51 On the 4G LTE Broadband Router with Voice Display 51 On the 4G LTE Broadband Router with V...

Страница 5: ...nformation 94 Product Specifications 95 General 95 Technology Bands 95 Environmental 95 Regulatory Information 96 Wireless Communications 97 Limited Warranty and Liability 98 Safety Hazards 99 Proper...

Страница 6: ...Overview Components and Indicators Power Management Caring for Your RouterRouter Getting Started 1...

Страница 7: ...efox Internet Explorer Safari and Mobile Safari To use Wi Fi mode your computer needs Wi Fi capability If your computer does not have Wi Fi capability you can use Ethernet Your 4G LTE Broadband Router...

Страница 8: ...ces to connect to the router using WPS and displays WPS connection status OLED display displays connected devices messages network connection information and menu options Scroll left right use to scro...

Страница 9: ...RNING Do not connect telephone fax or any other devices to the yellow port labeled ALARM Doing so may cause the telephone to stop working Ethernet port 1 Local Area Network LAN connector port Ethernet...

Страница 10: ...olid Wi Fi user s connected but not sending or receiving data Blue blinking Wi Fi user s connected and sending or receiving data Unlit No user s connected via Wi Fi LAN indicator Blue solid User s con...

Страница 11: ...dicator Displays signal strength for the data network one to five bars Network activity indicator Displays when data is being transferred between your 4G LTE Broadband Router with Voice and the networ...

Страница 12: ...ur 4G LTE Broadband Router with Voice Home Scroll and select this icon to return to the 4G LTE Broadband Router with Voice main display screen Data Usage Scroll and select this icon to view the amount...

Страница 13: ...can use the router when the battery is installed and the charger is plugged into a wall outlet Please ensure the wall outlet is located near the router and is easily accessible The backup 4G LTE Broad...

Страница 14: ...ure reliable operation The following guidelines are recommended Protect the router from liquids dust and excessive temperatures Do not apply adhesive labels to the router as they may cause the router...

Страница 15: ...Accessing the Network Getting Started Connecting to Your RouterRouter Using Your Router After Setup Using the 4G LTE Broadband Router with Voice 2...

Страница 16: ...er than 3G 4G Mobile Broadband with LTE Download typical download speeds of 5 12 Mbps Upload typical upload speeds of 2 5 Mbps Wi Fi 802 11a b g n 802 11a uses the 5 0 GHz peak data rate with a bandwi...

Страница 17: ...a on page 15 Plug in the power adapter See Powering On and Off on page 17 Connect your telephone s See Connecting Your Telephone on page 17 Make a test voice call See Making Calls on page 19 Set up yo...

Страница 18: ...ith Voice that have been approved by Verizon Wireless Failure to use approved batteries and chargers may increase the risk that your router will overheat catch fire or explode resulting in serious bod...

Страница 19: ...ories you use New batteries or batteries stored for a long time may take more time to charge When charging your battery keep it near room temperature When storing your battery keep it uncharged in a c...

Страница 20: ...nstallation instructions to comply with FCC rules on RF exposure Failure to follow these guidelines can result in operations that exceed RF exposure limits Maintain a minimum distance of at least 20 c...

Страница 21: ...nna and people at all times Do not operate the 4G LTE Broadband Router with Voice and the antenna within 5 cm 2 in of each other Use only the approved ProBrand 4G LTE Signal Booster Antenna PROB4GANT...

Страница 22: ...hat does not require separate electric power to operate is required to place or receive calls including 911 during a power outage Powering Off Press and hold the Power button until the display shows V...

Страница 23: ...connect the phones attached to your home wall jacks Connect your phone s to the 4G LTE Broadband Router with Voice and power on You will now be able to make and receive calls through the phones connec...

Страница 24: ...t disconnect your existing home phone from the wall jack during the transfer process Incoming calls will continue to ring on your existing home phone until the transfer is complete Voice Mail Setting...

Страница 25: ...g up your home phone or return the phone receiver to its base 10 Digit Dialing Your Verizon 4G LTE Broadband Router with Voice will require 10 digit dialing in most areas requiring Customers to use th...

Страница 26: ...and Router with Voice to AC power The router display will light up and broadcast its own wireless network and name Open the Wi Fi application or controls on the computer or Wi Fi capable device that y...

Страница 27: ...RL and Admin Password on the 4G LTE Broadband Router with Voice s display From the Home screen select Menu to display the Menu options Scroll to About and select Open More to display the web interface...

Страница 28: ...such as laptops printers and gaming consoles via Ethernet Plug the end of an Ethernet cable into one of the three Ethernet ports The other end of the cable must remain plugged into the Ethernet port...

Страница 29: ...s turned on You can change the security settings using the Web User Interface To change your security settings Open the web browser of a device connected to the 4G LTE Broadband Router with Voice and...

Страница 30: ...25 Enter the new Wi Fi Name in the Wi Fi name field and the new Wi Fi Password in the Wi Fi password field Click Save Changes...

Страница 31: ...ge select Manage My Broadband Router with Voice Change my Admin Password Enter your current Admin Password in the Enter current password field Enter your new Admin Password in the Enter new password f...

Страница 32: ...27 Click Save Changes...

Страница 33: ...etwork voice signal strength To view your current data usage Press the left scroll button to highlight View Usage Press the select button Current data usage in GB and billing cycle schedule displays o...

Страница 34: ...Managing Your Router Home Data Usage Wi Fi Name Password Connected Devices Voice Signal Data Signal Battery Software Update Messages About 4G LTE Broadband Router with Voice Settings 3...

Страница 35: ...e the status display to monitor messages connected devices network activity network data and voice strength and roaming status From the Home screen press the left scroll button to highlight View Usage...

Страница 36: ...access the 4G LTE Broadband Router with Voice Web User Interface when you are connected to the router Open your connected device s web browser and type http VerizonBRV or http 192 168 1 1 into the ad...

Страница 37: ...min Password the default password is found on the router by scrolling to the About icon and selecting Open More More to display the Admin Password in the Sign In field at the top right corner of the w...

Страница 38: ...33 Menu Panel The Menu Panel is the primary navigation for 4G LTE Broadband Router with Voice Settings You can access each feature under the appropriate menu...

Страница 39: ...ng the power cord into the router power port then plugging the power adapter into an AC wall outlet Press the select button to display the Menu icons Use the scroll buttons to scroll to the desired Me...

Страница 40: ...ommonly used links and all available menu options for your router The Home page contains the following quick link menu options Manage My Broadband Router with Voice See Manage My Broadband Router with...

Страница 41: ...i Settings See Customize my Wi Fi Settings on page 36 Change my Admin Password See Change my Admin Password on page 37 Customize my Wi Fi Settings Clicking on Customize my Wi Fi Settings will take you...

Страница 42: ...r your current password in the Enter current password box Enter your new password in the Enter new password box Re enter your new password in the Confirm new password box Click Save Changes A message...

Страница 43: ...s you to manage your account pay your bill purchase accessories and more Register at verizonwireless com myverizon Coverage Map Click on Coverage Map to access the Verizon Wireless coverage map Data C...

Страница 44: ...oadband Router with Voice Community Forums Click on Community Forums to follow share and participate in the Broadband Netbook Community In addition you can search Broadband Netbook Community discussio...

Страница 45: ...ycle schedule press the select button on the Home screen to display the Menu options Using the scroll button scroll to the Data Usage icon and press the select button to open the Data Usage screen and...

Страница 46: ...allows you to obtain data usage and billing cycle information for your mobile broadband plan Click Data Usage on the Menu panel to display the Data Usage page and access information specific to your p...

Страница 47: ...l to the Wi Fi Name Password icon and press the select button to open the Wi Fi Name Password screen and display your current Wi Fi Name SSID and Password Select More More to open the Admin screen and...

Страница 48: ...adband Router with Voice press the select button on the Home screen to display the Menu options Using the scroll button scroll to the Connected Devices icon and press the select button to open the Con...

Страница 49: ...to your 4G LTE Broadband Router with Voice You can also view and unblock any blocked devices The Connected Devices page contains the following Connected Devices displays the IP Address MAC Address and...

Страница 50: ...ted device If you have used this interface to assign a name to a connected device the assigned name displays in place of the hostname In rare cases the hostname may be unavailable You can use the Edit...

Страница 51: ...the device type or to edit the name of a connected device Select the appropriate device type from the Connected Devices dropdown menu Choose from Unknown Computer Handheld or Other To change or revise...

Страница 52: ...nected Devices To change the maximum number of connected devices Click Settings on the Menu panel to display the Wi Fi Settings page Select the number of devices from the Maximum Wi Fi connected devic...

Страница 53: ...e then appears in the Blocked List This option is available for use with each connected device except for your own device and any devices connected via Ethernet Blocked List lists any devices you have...

Страница 54: ...k Button click Unblock to unblock a previously blocked device freeing it to connect again The unblocked device is deleted from the Blocked List and will reappear in the Connected Devices list when it...

Страница 55: ...on the Home screen to display the Menu options Using the scroll button scroll to the Voice Signal icon and press the select button to open the Voice Signal screen and display the current Voice Signal...

Страница 56: ...me screen to display the Menu options Using the scroll button scroll to the Data Signal icon and press the select button to open the Data Signal screen and display the current Data Signal details Sele...

Страница 57: ...ss the select button on the Home screen to display the Menu options Using the scroll button scroll to display the Battery indicator On the 4G LTE Broadband Router with Voice Web User Interface To disp...

Страница 58: ...and to check for an available Software update To display your Wi Fi Name Password and the Web User Interface URL Admin Password Press the select button on the Home screen to display the Menu options...

Страница 59: ...ptions Using the scroll button scroll to the Software Update icon and press the select button to open the Software Update screen and display the current Software version and the date of the last check...

Страница 60: ...assword Admin Password and preference changes change voice settings obtain software update information and backup and restore files to your router The Settings page contains the following menu options...

Страница 61: ...section of the Wi Fi page displays the current Wi Fi Name and Password and the maximum number of connected devices allowed To change these settings Enter the desired Wi Fi Name SSID in the Wi Fi name...

Страница 62: ...ssible None allows other people to monitor your Wi Fi traffic and use your data plan to access the Internet If at all possible using None should be avoided Using WPA2 is strongly recommended as this i...

Страница 63: ...e Advanced Settings options Click Show Advanced Settings to display the Advanced Settings options Select the desired setting from the selected option dropdown menu To turn on or off a selected setting...

Страница 64: ...f time the dial tone will be available when the phone receiver is off the hook Options are 1 20 seconds Inter digit timeout sets the period of silence following remote hangup Options are 1 10 seconds...

Страница 65: ...lect the appropriate TTY setting from the TTY dropdown menu The default setting is Disabled To change the period of time the dial tone is available after the phone is off hook select the desired time...

Страница 66: ...he desired time interval from the Inter digit timeout dropdown menu Choose from 1 10 seconds To change the period of silence following remote hangup select the desired time interval from the Remote pa...

Страница 67: ...off after a period of inactivity Software Update allows you to monitor software updates automatically delivered over the mobile network Backup and Restore allows you to download a copy of the configur...

Страница 68: ...display To change the Admin Password Type your current Admin Password in the Enter current password field Type your new Admin Password in the Enter new password field Type your new Admin Password a se...

Страница 69: ...s Software Update The Software Update page contains the following sections Current software version displays the current software version installed on the 4G LTE Broadband Router with Voice Checked fo...

Страница 70: ...er You must enter your Admin Password in the Admin Password field and click Download to save settings to your computer Restore Allows you to upload a previously saved backup file from your computer to...

Страница 71: ...ovides manual DNS firewall and LAN settings and options for configuring port filtering and port forwarding applications WARNING Changing the Advanced settings may be harmful to the stability performan...

Страница 72: ...to be forwarded to a particular computer or device on your Wi Fi network Use to allow Internet users to access any server you are running on your computer such as a web FTP or email server NOTE Port...

Страница 73: ...allows you to manually select up to two DNS IP addresses To manually select a Domain Name Server follow these steps Click the box next to Manual DNS Enter the IP address for the first DNS in the DNS 1...

Страница 74: ...and Router with Voice to remote VPN Servers Normally this option should be turned on If this is OFF turned off VPN clients are not allowed to connect IPv6 Transparent Mode allows connected devices to...

Страница 75: ...turn on or off the DHCP Server feature Start DHCP address range at displays the start range of IP addresses reserved for use by the 4G LTE Broadband Router with Voice s DHCP server table DHCP address...

Страница 76: ...ns list but do not select HTTP you can connect to a VPN server but you cannot connect to a web page using your Internet browser Click OFF to turn off Port Filtering When the feature is turned off any...

Страница 77: ...to turn on port filtering for custom applications Similar to the Applications list you must turn on custom applications so they can connect to the Internet Enter the beginning of the range of port nu...

Страница 78: ...l blocks incoming traffic from the Internet You use Port Forwarding to allow Internet users to access any server you are running on your computer such as a Web FTP or E mail server For some online gam...

Страница 79: ...Port Forwarding ON OFF button to ON Install the application on a computer connected to the 4G LTE Broadband Router with Voice s Wi Fi network On the computer check its IP address for the Wi Fi network...

Страница 80: ...plication you are adding Enter the beginning and end of the port range for each application Each application has its own port range For a single port enter the port number in both the Start Port and E...

Страница 81: ...mation about your router press the select button on the Home screen to display the Menu options Use the scroll button to scroll to the About icon and press the select button to open the About screen a...

Страница 82: ...menu options Internet Status See Internet Status on page 77 Device Info See Device Info on page 79 Diagnostics See Diagnostics on page 80 Logs See Logs on page 84 Customer Support See Customer Support...

Страница 83: ...of data sent to the network Received displays the amount of data received from the network IPv4 The IPv4 section has the following options IP Address displays the IP address for the 4G LTE Broadband R...

Страница 84: ...International Mobile Equipment Identity for this device MDN Mobile Directory Number phone number for this device Hardware version displays the hardware revision number Software version displays the ve...

Страница 85: ...formation You can also view the system log This page is used mostly for troubleshooting and is not required for normal operation The Diagnostics page contains the following sections Modem See Modem on...

Страница 86: ...of the SIM card If the SIM card is missing or this field indicates some form of SIM error the 4G LTE Broadband Router with Voice will not be able to connect to the mobile network ICCID displays the I...

Страница 87: ...lays the current signal strength for LTE SNR displays the signal quality the higher the number the better the signal 1xRTT Network The 3G Network eHRPD EVDO 1xRTT section has the following options Sta...

Страница 88: ...83 Field Test Click on Field Test to provide a list of low level network parameters which can be helpful for technical support staff when they troubleshoot network connectivity issues...

Страница 89: ...ystem logs NOTE Logs record various operations and are used for troubleshooting and are not needed for normal 4G LTE Broadband Router with Voice operation Enable System Logs To turn on system logs fol...

Страница 90: ...heckbox next to Enable logs Click Save Changes Delete System Log To delete a system log follow these steps Select the checkbox next to Enable logs Select the appropriate time period for the removal of...

Страница 91: ...s you to manage your account pay your bill purchase accessories and more Click on My Verizon Wireless to register or go to www verizonwireless com myverizon Coverage Map displays the Verizon Wireless...

Страница 92: ...oadband Netbook Community In addition you can search Broadband Netbook Community discussions for specific topics You can also open your browser and type https community verizonwireless com community b...

Страница 93: ...Overview Common Problems and Solutions Technical Support Troubleshooting 4...

Страница 94: ...ap The following tips can help solve many common problems encountered while using the 4G LTE Broadband Router with Voice First Steps Make sure you are using the 4G LTE Broadband Router with Voice in t...

Страница 95: ...e answering device to fewer rings in order to pick up the call before Verizon Wireless voice mail Alternatively turn off your home answering machine or increase the number of rings if you would like t...

Страница 96: ...u hear a double tone you have pressed an incorrect key The system will return to the off hook state and you can try adjusting the volume again when you hear the dial tone Why do I get the recording Ca...

Страница 97: ...Admin Password To reset the 4G LTE Broadband Router with Voice Place one end of an unfolded paper clip into the master reset button hole Press the paper clip on the button until the display shows Veri...

Страница 98: ...adband Router with Voice and perform the trouble shooting steps in this guide Technical Support For additional information and technical support visit any Verizon Wireless store the online support pag...

Страница 99: ...Product Specifications Regulatory Information Wireless Communications Limited Warranty and Liability Safety Hazards Proper Battery Use and Disposal Product Specifications and Regulatory Information 5...

Страница 100: ...Interface Types Ethernet 3 Phone RJ 11 2 Optional external antenna 2 LED Power Wi Fi LAN WPS WWAN GPS A GPS for E911 only Technology Bands Technology 4G LTE CDMA Band Designation 4G LTE B4 700 MHz B1...

Страница 101: ...rienced radio television technician for help ThisdevicecomplieswithPart15oftheFederalCommunicationsCommission FCC RulesforEMIcompliance Operationissubjecttothefollowingtwoconditions 1 Thisdevicemaynot...

Страница 102: ...he modem might adversely affect communications Variations in radio signal strength are referred to as fading Fading is caused by several different factors including signal reflection the ionosphere an...

Страница 103: ...dent abuse misuse or negligent use of the Products or use in other than a normal and customary manner environmental conditions not conforming to Novatel Wireless specification of failure to follow pre...

Страница 104: ...ansfer or storage facilities vehicles using liquefied petroleum gas such as propane or butane areas where the air contains chemicals or particles such as grain dust or metal powders and any other area...

Страница 105: ...e sensitive to electrostatic discharge ESD Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device If the software i...

Страница 106: ...hazard Only use the battery for the system for which it was specified Only use the battery with a charging system that has been qualified with the system per this standard Use of an unqualified batter...

Страница 107: ...Glossary 6...

Страница 108: ...ntly reduced transfer latency compared to the 3G architecture The LTE wireless interface is incompatible with 2G and 3G networks so that it must be operated on a separate wireless spectrum 802 11 b g...

Страница 109: ...LTE networks to identify the device It is usually printed on the device and can often be retrieved using a USSD code IP Internet Protocol The mechanism by which packets are routed between computers o...

Страница 110: ...unications Device for the Deaf TDD are used by the deaf hard of hearing and individuals with speech impairments to communicate UDP User Datagram Protocol UDP is a communications protocol that offers a...

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