VeriFone VX690 Скачать руководство пользователя страница 35 | Manualshive

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Live eftpos integrated User Guide

35

6.2

Purchase using Standalone-Lite Mode

PURCHASE

CASHOUT

REFUND

PREV

NEXT

ENTER AMOUNT

PURCHASE

ENTER CASH OUT

PURCHASE

TOTAL AMOUNT

PURCHASE

PRESENT CARD

Select Purchase transaction on the terminal (press ENTER

on terminal if screen is not visible to display menu)

Enter the transaction amount into the terminal and

press ENTER.

Press Enter to conﬁrm the total pu Cash Out amount.

Bring the card into contact with the terminal by swiping,

inserting or tapping it.

Enter the Cash Out amount into the terminal and press ENTER.

Terminal Screen

Next Step

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Содержание VX690

Страница 1: ...Live eftpos integrated User Guide 1 Live eftpos integrated User Guide...

Страница 2: ...lows communication between your terminal and your point of sale software www pceftpos com 02 9998 9800 Monday to Friday 8 30am 10 00pm AEST Saturday 10 00am 5 00pm AEST Sunday 10 00am 3 00pm AEST Plea...

Страница 3: ...ripe Card 11 3 4 CCV Security Codes 12 4 0 Everyday Functions 13 4 1 Purchase Sale 13 4 2 Cash Out 17 4 3 Refund 19 4 4 Void a transaction 21 4 5 Tip Adjustment 22 4 6 How to Process a Mail Telephone...

Страница 4: ...4 Live eftpos integrated User Guide 7 0 Fall Back Sales Procedures 43 7 1 Electronic Fall Back 43 8 0 Glossary 45 9 0 Troubleshooting 46 9 1 Hardware Faults 46 9 2 Response Codes 47...

Страница 5: ...ition American Express is a registered trademark of American Express Company Mastercard is a registered trademark of Mastercard International Incorporated Visa is a registered trademark of Visa Worldw...

Страница 6: ...all merchant receipts printed in a secure manner for reconciliation and in case of terminal failure You must provide the customer with a receipt unless he or she requests otherwise 1 5 EFTPOS statione...

Страница 7: ...unction and is the same as using the SELECT or OK buttons displayed on the touch screen This button is also used to power on the terminal when held down for 10 seconds This button on the terminal keyp...

Страница 8: ...n screen Keep holding the red key until the terminal shuts down Must be unplugged from power supply before attempting manual shut down 2 4 Loading paper 1 On top of your terminal lift and open the bla...

Страница 9: ...h pairing below 7 Your terminal should display Ready on screen at which point you can begin transacting via your POS software 2 7 Terminal pairing with base Bluetooth Your terminal uses Bluetooth comm...

Страница 10: ...he firmware version of the connected Bluetooth base and press 2 to update the base firmware if required 3 POS Details View details on the POS interface methodology such as RS232 4 SIM Press 4 to verif...

Страница 11: ...ual motion 3 The card should remain inserted in the terminal until the transaction is complete and the terminal prompts to remove it 4 If there is an error with reading the chip on the card the termin...

Страница 12: ...greater assurance that the customer is in possession of the card Note Some cards do not have a CCV code CCV Card Check Value is also known as CVV and CVC Where can I find the CCV Security Code Some ca...

Страница 13: ...ENTER XXXX 29 09 18 Start by initiating the transaction via the POS interface Bring the card into contact with the terminal by swiping inserting or tapping it For magnetic stripe and chip cards have...

Страница 14: ...ssed A successful transaction will display the word APPROVED on screen while a failed transaction will display DECLINED If signature is required check that the customer s signature is correct and con...

Страница 15: ...Terminal Screen Next Step READY XX Swipe or Insert Card PURCHASE X MASTERCARD SELECT ACCOUNT PURCHASE XX MASTERCARD SAV Key PIN XXXX 29 09 18 Start by initiating the transaction via the POS interface...

Страница 16: ...SAV APPROVED PURCHASE XX MASTERCARD SAV DECLINED Wait for the Processing message to complete If prompted remove the customer s card from the terminal This nal screen will show you whether the transac...

Страница 17: ...T ACCOUNT PURCHASE XX MASTERCARD SAV Key PIN XXXX 29 09 18 Start by initiating the transaction via the POS interface including entry of the cash out amount Bring the card into contact with the termina...

Страница 18: ...HASE XX MASTERCARD SAV APPROVED Wait for the Processing message to complete If prompted remove the customer s card from the terminal This nal screen will show you whether the transaction has successfu...

Страница 19: ...LECT ACCOUNT REFUND X MASTERCARD SAV Key PIN XXXX Start by initiating the transaction via the POS interface Keep in mind that this transaction type may be password protected for risk security purposes...

Страница 20: ...This nal screen will show you whether the transaction has successfully processed A successful transaction will display the word APPROVED on screen while a failed transaction will display DECLINED Chec...

Страница 21: ...ptional entry of the ROC that is to be voided If not done previously enter the ROC number to the POS Now wait for the Scanning Batch message to complete This will occur when the ROC lookup completes I...

Страница 22: ...The customer verifies the base amount of the sale offers a Tip and signs the receipt The adjustment transaction is then processed A few things to consider Tip Addition applies to credit and charge ca...

Страница 23: ...tion details will be shown last four card number digits amount authorisation number You then need to con rm via the POS whether the authorisation details shown are correct If YES is selected the compl...

Страница 24: ...ansaction only establishes that the funds are available in the cardholder s account and that the card has not been reported lost or stolen It does not guarantee that the person whose name appears on t...

Страница 25: ...CV was already entered at the same time as the card number This eld can be left blank if required If prompted press ENTER on the terminal to proceed Wait for the Processing message to complete This na...

Страница 26: ...The terminal retains pre authorisations for seven calender days only The length of time funds are help on a customer s card varies depending on the rules set by the cardholder s card issuer Once obta...

Страница 27: ...Processing Please Wait REMOVE CARD PRE AUTH VERIFY SIGNATURE CORRECT PRE AUTH APPROVED Wait for the POS Processing message to complete If prompted remove the customer s card from the terminal If sign...

Страница 28: ...ROC which is to be completed Wait for the POS Scanning Batch message to complete This will occur when the ROC lookup completes If the ROC cannot be found the terminal will prompt for the ROC to be re...

Страница 29: ...own are correct Wait for the POS Processing message to complete If signature is required check that the customer signature is correct and con rm via the POS If the completion is approved then this app...

Страница 30: ...supplied by the POS If NO is selected the next step will be to present a card If YES is selected the entered Authorisation number will be accepted and the following step will be chosen If the lookup i...

Страница 31: ...orrect and con rm via the POS Take note of the response message A successful response will display Approved while an unsuccessful response will display Declined Signature Error Terminal Screen Next St...

Страница 32: ...AEST To enable an Automatic Settlement The terminal will have a default Automatic Settlement time unless nominated by you at the time of application which can vary by business You as the authorised si...

Страница 33: ...ment which has occurred PRE SETTLEMENT APPROVED Start by initiating the transaction via the POS interface An APPROVED message will display when the pre settlement report is successful Terminal Screen...

Страница 34: ...ne Lite Mode and Integrated Mode To switch the Standalone Lite Mode on off i e between Standalone Lite and Integrated modes use the following function commands triggered on the idle screen using the k...

Страница 35: ...lect Purchase transaction on the terminal press ENTER on terminal if screen is not visible to display menu Enter the transaction amount into the terminal and press ENTER Press Enter to con rm the tota...

Страница 36: ...ccount on the terminal screen Note The terminal will only display the available accounts for the card entered Ask the customer to enter their PIN on the terminal and press ENTER or just press ENTER to...

Страница 37: ...n on the terminal Enter the Cash Out amount into the terminal and press ENTER Press ENTER to con rm the total Cash Out amount Bring the card into contact with the terminal by swiping inserting or tapp...

Страница 38: ...e response message A successful response will display APPROVED while an unsuccessful response will display DECLINED Terminal Screen Next Step Before completing the transaction check that the transacti...

Страница 39: ...erminal and press ENTER Press ENTER to con rm the total refund amount Bring the card into contact with the terminal by swiping inserting or tapping it Have the customer select an account on the termin...

Страница 40: ...e transaction was approved before handing the customer their copy of the transaction record and their card If the transaction is declined the terminal will display an error message giving the reason 6...

Страница 41: ...word or contact Merchant Business Solutions for assistance Once your password is accepted your Pre Settlement receipt will be printed Terminal Screen Next Step SETTLEMENT PRE SETTLE LAST SETTLE MORE M...

Страница 42: ...he Receipt Reprint will be performed and will then return you to the Standalone Lite idle screen Terminal Screen Next Step LOGON REPRINT SHIFT TOTALS MORE RESET TOTALS YES NO Select Shift Totals on th...

Страница 43: ...an authorisation number which you can obtain by calling 132 415 Alternatively ask your customer for an alternate means of payment Signature capture is required on all EFB transactions regardless of t...

Страница 44: ...CHASE TERMINAL ID POS REF BANK REF Exp Date AMOUNT TOTAL AUD APPROVED CARDHOLDER SIGN HERE Mastercard ACCT TYPE CREDIT TRANS TYPE PURCHASE TERMINAL ID POS REF BANK REF AMOUNT TOTAL AUD APPROVED Rememb...

Страница 45: ...ransactions This number is unique to your terminal and can be found on any of the following A receipt printed on your terminal Your merchant statement Merchant Password A merchant password is required...

Страница 46: ...minal for 10 seconds 3 Power on the terminal 4 Retry the transaction 5 Call Live eftpos if the problem persists Paper jamming or Not feeding or Not printing 1 Remove the paper roll from the printer to...

Страница 47: ...cardholder to contact card issuer 08 APPROVED PENDING SIGNATURE The transaction is approved if the signature is correct The cardholder should now sign the receipt 12 INVALID TRANSACTION Retry the tran...

Страница 48: ...h the correct PIN 56 CONTACT CARD ISSUER Obtain another form of payment Advise cardholder to contact card issuer 58 INVALID TRANSACTION Obtain another form of payment Advise cardholder to contact card...

Страница 49: ...try the transaction Contact Merchant Business Solutions if the problem persists TC DECLINED TC Retry the transaction selecting a di erent account If the transaction is declined again obtain another fo...

Страница 50: ...D Remember to always check the receipt to verify if a transaction Response Code Location Below is a copy of a receipt which indicates the location of the Response Codes Where your terminal displays a...

Страница 51: ...lows communication between your terminal and your point of sale software www pceftpos com 02 9998 9800 Monday to Friday 8 30am 10 00pm AEST Saturday 10 00am 5 00pm AEST Sunday 10 00am 3 00pm AEST Plea...

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