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VeriFone V205c, Руководство по установке

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VeriFone V205c Скачать руководство пользователя страница 28

T

ROUBLESHOOTING

 G

UIDELINES

Transactions Fail To Process

28

V205

C

 I

NSTALLATION

 G

UIDE

•

If the problem persists, contact your local Verifone representative.

Check Smart Card Reader

•

Perform a test transaction using several different smart cards to ensure the 

problem is not a defective card.

•

Ensure that the card is inserted correctly (see 

Magnetic Stripe Card Reader 

Use

).

•

Ensure the MSAM cards are properly inserted in the slots and are properly 

secured (see 

Installing or Replacing MSAM and Micro SD Cards

).

•

If the problem persists, contact your local Verifone representative.

Содержание V205c

Страница 1: ...Verifone Part Number DOC470 103 EN A Revision A V205c Installation Guide...

Страница 2: ...re placing the software into productive use This document including without limitation the examples and software programs is supplied As Is Verifone Inc 1 800 Verifone www verifone com Verifone Part N...

Страница 3: ...IN Protection Measures 14 Unpacking Shipping Carton 15 Installing or Replacing MSAM and Micro SD Cards 16 Opening Card Compartment 16 Changing or Installing MSAMs 16 Changing or Installing Micro SD Ca...

Страница 4: ...ty 26 Security 26 CHAPTER 4 Troubleshooting Guidelines Display Panel Does Not Work 27 Keypad Does Not Respond 27 Transactions Fail To Process 27 CHAPTER 5 Service and Support Maintenance and Cleaning...

Страница 5: ...cessories or documentation from Verifone and maintaining the V205c unit Appendix A Caution and Warning Messages Shows the UL cUL certification compliant translations of all Warning and Caution message...

Страница 6: ...Definitions 3DES Triple Data Encryption Algorithm AC Alternating Current ANSI American National Standards Institute cUL Underwriters Laboratories of Canada DC Direct Current DUKPT Derived Unique Key...

Страница 7: ...PREFACE Guide Conventions V205C INSTALLATION GUIDE 7 USB Universal Serial Bus VPN Verifone Part Number Table 2 Acronym Definitions continued Acronym Definitions...

Страница 8: ...PREFACE Guide Conventions 8 V205C INSTALLATION GUIDE...

Страница 9: ...onal design With modular communication options enhanced color display increased processing power expanded memory and two USB peripheral ports Figure 1 V205c Front View Front Features The V205c termina...

Страница 10: ...r removing the rear covers the underside of the V205c shows the following Figure 2 V205c Card Compartment View Dual MSAM slots Micro SD Card slot Figure 3 V205c Port Compartment View Ethernet port RJ9...

Страница 11: ...eypad interface simplify training and reduce support requests Connects with most POS payment terminals PCs and ECRs Supports payment transactions in a variety of payment environments Rugged and reliab...

Страница 12: ...Hand Over Design The 32 bit processing and multi tasking capabilities ensures fast processing of payment payment related and value added applications Exceptional display and printer graphics handling...

Страница 13: ...nspection Selecting Location Use the following guidelines to select the best location for the V205c device To Select a Location Choose a location convenient for both merchant and client Far from heavy...

Страница 14: ...es or may be part of the general check stand design Position the PED so that it is angled in such a way that PIN spying is difficult Install the PED on an adjustable stand that allows consumers to swi...

Страница 15: ...ies and Documentation for more information on related accessories Figure 4 V205c Box Contents Table 3 Mounting Methods and Protection Measures Observation Corridors Method Cashier Customer in Queue Cu...

Страница 16: ...ace down on a soft and clean surface to protect the display from scratches 2 Push the locking tab and swing out the compartment cover Figure 5 Accessing Cardholders 3 The MSAM and Micro SD cardholders...

Страница 17: ...To change or install Micro SDcards 1 Use steps 1 to 2 of Opening Card Compartment to get to the Micro SD cardholder 2 Remove the old card if any and insert the Micro SD card carefully into the slot w...

Страница 18: ...ne cord to the communication port on the terminal then route it directly to a telephone wall jack see Figure 8 This is a direct connection and the line is dedicated to the terminal Figure 8 Direct Tel...

Страница 19: ...from the top of the roll 5 Load the paper roll as shown in Figure 10 with the edge of the paper on the top of the roll 6 Swing the paper roll cover until it clicks shut allowing a small amount of pape...

Страница 20: ...store at www store verifone com for information on these devices Connecting the V205c to a PC The following illustration shows how to connect the V205c to a computer via the RJ9 to DB9 port cable VPN...

Страница 21: ...unit with the terminal as required Contact your Verifone representative If you have changed the context in which the terminal is used or have questions about which power supply should be used Disconn...

Страница 22: ...eader Conducting a Smart Card Transaction To conduct a smart card transaction 1 Position the smart card with the gold contacts facing upward 2 Insert the card into the smart card reader slot in a smoo...

Страница 23: ...2 Swipe it through the magnetic card reader Contactless Transactions The V205c supports contactless transactions through an integrated contactless module The terminal only becomes active for contactl...

Страница 24: ...e smart card or mag stripe slot Signs of damage to the tamper evident label Warning message on the device display NOTE If any device is found in tamper state please remove it immediately from service...

Страница 25: ...ic Card Reader Primary Smart Card SAM Card Reader Operating Power 8 V DC 2 25 A Operating temperature 0 to 50 C 32 to 122 F Storage temperature 20 to 60 C 4 to 140 F Relative humidity 5 to 90 RH non c...

Страница 26: ...100 Base TX Compliant with IEEE802 3 LAN networks Dial modem RJ11 V 92 standard supported line speeds of up to 56 Kbps USB type A receptacle USB2 0 high speed Mini USB port USB 2 0 high speed RJ9 por...

Страница 27: ...isplay panel If there are no characters or the wrong characters are displayed refer to Display Panel Does Not Work 2 If the problem persists contact your local Verifone representative Transactions Fai...

Страница 28: ...a test transaction using several different smart cards to ensure the problem is not a defective card Ensure that the card is inserted correctly see Magnetic Stripe Card Reader Use Ensure the MSAM car...

Страница 29: ...A M 7 P M EST International Contact your Verifone representative Before returning V205c unit to Verifone you must obtain a Merchandise Return Authorization MRA number The following procedure describe...

Страница 30: ...ched as well as your fax number You will be issued MRA number s and the fax will be returned to you 5 Describe the problem s 6 Provide the shipping address where the repaired or replacement unit must...

Страница 31: ...epresentative Cables Contact your local Verifone distributor to determine which cable fits your needs Power Supply Accessories Documentation CBL159 312 01 A LAN cable for Ethernet connections CAT5 2 0...

Страница 32: ...SERVICE AND SUPPORT Accessories and Documentation 32 V205C INSTALLATION GUIDE...

Страница 33: ...e for example air conditioners neon signs highfrequency or magnetic security devices or electric motors Du fait d un risque d lectrocution ou d une d t rioration du terminal ne pas utiliser cet quipem...

Страница 34: ...dans une prise ext rieure ou n utilisez pas le terminal l ext rieur La d connexion de l alimentation pendant une transaction peut entra ner la perte des fichiers de donn es de transaction qui ne sont...

Страница 35: ...Caution and Warning Messages V205C INSTALLATION GUIDE 35...

Страница 36: ...V205c Installation Guide Verifone Part Number DOC470 103 EN A Revision A Verifone Inc 1 800 Verifone www verifone com...

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