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VeriFone T650T Скачать руководство пользователя страница 36

V

ERIFONE

 S

ERVICE

 

AND

 S

UPPORT

 

Returning a Device for Service

36

T650T I

NSTALLATION

 G

UIDE

•

Reference the model and part number in the Note box.

3

Describe the problem(s).

4

Provide the shipping address where the repaired or replacement unit must be 
returned.

5

Keep a record of the following items:

•

Assigned MRA number(s).

•

Verifone serial number assigned to the T650T device you are returning for 
service or repair (device serial numbers are located at the back of the 
unit.)

•

Shipping documentation, such as air bill numbers used to trace the 
shipment.

•

Model(s) returned (model numbers are located on the Verifone label at the 
back of the T650T device) 

NOTE

One MRA number must be issued for each T650T device you return to Verifone, 

even if you are returning several of the same model.

Содержание T650T

Страница 1: ...Verifone Part Number DOC560 030 EN A Revision A T650T Installation Guide ...

Страница 2: ...ore placing the software into productive use This document including without limitation the examples and software programs is supplied As Is Verifone Inc 1 800 Verifone www verifone com Verifone Part Number DOC560 030 EN A Revision A T650T Installation Guide 2021 Verifone Inc Verifone and the Verifone logo are registered trademarks of Verifone Other brand names or trademarks associated with Verifo...

Страница 3: ...atures 13 Front Panel 13 Connection Ports 14 Connecting Cables and Other Devices 14 SAM CARD 15 Removing the Battery Cover 16 Installing or Replacing SIM SAM Card 16 Initial Battery Charging 17 Starting Up and Shutting Down 17 Using the Battery 18 Battery Life 18 Charging the Battery 19 Charging via the Power Pack 19 Charging with the Folio 19 Examining Connection Port 20 To Connect the Terminal t...

Страница 4: ...lay 29 External Dimensions 29 Audio Jack 30 Security 30 Printer 30 Camera 30 CHAPTER 4 Maintenance and Cleaning General Care 31 Additional Safety Information 32 Surface Cleaning 32 Smart Card Reader Cleaning 32 Magnetic Stripe Cleaning 33 CHAPTER 5 Verifone Service and Support Returning a Device for Service 35 CHAPTER 6 Troubleshooting Guidelines Device Does Not Start 37 Device Display Does Not Sh...

Страница 5: ...wer requirements and dimensions of the T650T device Chapter 4 Maintenance and Cleaning Explains how to maintain your T650T Chapter 5 Verifone Service and Support Provides information on how to contact your local Verifone representative or service provider and information on how to order accessories or documentation from Verifone Chapter 6 Troubleshooting Guidelines Provides troubleshooting guideli...

Страница 6: ...fying onscreen text such as text that you would enter at a command prompt or to provide an URL http www verifone com The pencil icon is used to highlight important information RS 232 type devices do not work with the PINpad port The caution symbol indicates possible hardware or software failure or loss of data The device is not waterproof or dustproof and is intended for indoor use only The lightn...

Страница 7: ...from driver to rider The Verifone T650T device supports all payment methods magnetic stripe EMV and NFC Contactless Reader including Apple Pay Google Pay and Samsung Pay mobile wallets The easy to read color touch screen supports all payment related user interactions and keypad for secure PIN entry The Verifone T650T device has two variants 4G LTE WiFi with Battery and 4G LTE WiFi without Battery ...

Страница 8: ...Keypad On screen Navigation possible Payment MSR SCR CTLS QR Code Multimedia Speaker and audio jack Integrated microphone Video HD Video Decode Communication Bluetooth 4 2 BLE 2 4 GHz 5 GHz 802 11 a b g n Physical Interface 2 USB ports Serial port RS232 Ethernet port USB C OTG port USB A Host port Camera Barcode Scan 0 3 MP Front camera 5 0 MP Rear camera QR Barcode Scanner Dimensions Length 211 m...

Страница 9: ...corners and drop resistant to less than 1m on concrete floor to minimize breakage Security PCI PTS 6 x approved SRED Supports AES DUKPT Power Supply Input AC 110V 240V 50 60Hz 0 3A Output DC 9V 2 5A SIM SAM SIM x 1 SAM x 1 SIM SAM x 1 Card Reader Triple track MSR EMV L1 approved Smart card ISO International Standard 7810 7811 7813 Smart card reader NFC CTLS Environmental Operating temperature 10 t...

Страница 10: ... reliable security features including TLS VeriShield file authentication and VeriShield Protect to help prevent fraud and other intrusions Contactless Capability Advanced contactless architecture that future proofs investment with a single contactless interface SingleCl SoftSAMs and side by side application architecture Dedicated tap zone for optimized user experience Accepts EMV NFC QR Code and m...

Страница 11: ...ty moisture caustic chemicals or oils Keep the device away from direct sunlight and anything that radiates heat Contactless Considerations Avoid having metallic objects in proximity of the contactless antenna If you need to mount the device onto a vertical or inclined surface use Verifone approved stand PIN Protection Measures Use the following techniques to provide effective screening of the PIN ...

Страница 12: ...carton and carefully inspect its contents for possible tampering or shipping damage The device is a secure product Tampering causes it to cease to function or to operate in an unsecured manner Unpacking the Shipping Carton To unpack the shipping carton 1 Carefully inspect the shipping carton and its contents for possible tampering or damage 2 Validate the authenticity of the sender by verifying th...

Страница 13: ...evice display If any device is found to have been tampered with please remove it from service immediately keep it available for potential forensics investigation and notify your company security officer and your local Verifone representative or service provider To contact Verifone please see Verifone Service and Support Device Features Familiarize yourself with the features before continuing with ...

Страница 14: ... magnetic swipe card insert the magnetic card from the side of the device as shown in Figure 14 Contactless Reader and EMV have dedicated LEDs lower to the left of the display for contactless payments For directions on how to perform contactless transactions see Using the Contactless Reader A 3 5 mm audio jack to facilitate accessibility for the visually impaired Connection Ports The device has de...

Страница 15: ...y need to install one or two Multiple Security Access Module cards or replace an old one NOTE Route the cable through the cable cover first as shown in the picture CAUTION Observe standard precautions in handling electrostatically sensitive devices Electrostatic discharge can damage the equipment Verifone recommends using a grounded anti static wrist strap NOTE Verifone ships variants of the T650T...

Страница 16: ...the retaining screw Press and slide the battery cover away from the magnetic card reader Figure 5 Removing the Battery Cover Installing or Replacing SIM SAM Card To install or replace SIM SAM cards 1 Power off the device 2 Place the device face down on a soft and clean surface 3 Remove the cable cover of the unit 4 Insert the SIM SAM cards Carefully slide the cards one at a time into the slots unt...

Страница 17: ...0T is connected to a non battery power source regardless of the battery charge state To manually power up hold the green key down for about 4 seconds until the device displays the startup screen The device lights up once the power is on 4G SIM TF uSD NOTE Position the card s gold contacts facing downward towards the user The card slot in the device has a set of contacts The SAM card has a notch on...

Страница 18: ...acity Recharge the battery by connecting the USB C end of the power pack to the device and plugging the other end of the power pack into a wall outlet The T650T device has two color LEDs Amber indicates that it is charging White indicates that it is fully charged Battery Life Charging and discharging the T650T battery hundreds of times will wear out the battery Significantly reduced operating time...

Страница 19: ...en and shows a unique copyright screen CAUTION Using an incorrectly rated power supply may damage the device or cause it not to work as specified Before troubleshooting ensure that the power supply being used to power the device matches the requirements specified on the bottom of the device See Specifications for detailed power supply specifications Obtain the appropriately rated power supply befo...

Страница 20: ... Ethernet RS 232 USB A USB C and DC power To Connect the Terminal Power Supply Insert the power supply cable to the T650T device and plug the other end to the power supply Figure 7 T650T Power Supply Connection TIP To protect against possible damage caused by lightning strikes and electrical surges consider installing a power surge protector ...

Страница 21: ...650T INSTALLATION GUIDE 21 To Connect the Terminal to a PC Insert the RS 232 cable to the T650T device and to the PC Figure 8 Connecting to a PC To Connect the Device to the LAN Insert the Ethernet cable to the T650T device and to the socket ...

Страница 22: ...rt 22 T650T INSTALLATION GUIDE Figure 9 Connecting Ethernet Port To Connect the Device to the External PINpad Insert the USB A cable to the T650T device and to the external PINpad P400 Figure 10 Connecting to an External PINpad 2 1 USB A ...

Страница 23: ...x 50 mm single ply thermal sensitive paper A pink out of paper indicator line appears on the edge of the paper before the end of the roll After this line appears there is enough paper remaining on the roll to perform at least one more transaction USB C USB A NOTE The screen is blank when the device has no power NOTE A message is always displayed to indicate that the printer is out of paper CAUTION...

Страница 24: ...lue residue 4 Hold the roll so that paper feeds from the top of the roll 5 Pull the paper past the printer door 6 Align the printer paper to the tabs to the paper guides and hold the paper up when closing the door 7 With the printer paper extending outside close the printer door by swinging upward until the door clicks shut allowing the printer paper to extend outside the printer door Using the Sm...

Страница 25: ...action Figure 13 Inserting a Smart Card Using the Magnetic Card Reader Use the magnetic stripe reader to perform credit and debit card transactions Using a Smart Card Reader Debit or Credit Card Transaction 1 Position the card with the magnetic stripe facing backwards 2 To ensure a proper read of the magnetic swipe card insert the magnetic card from the side of the device as shown in the illustrat...

Страница 26: ...T device supports wireless transactions External and Optional Devices Multiple cable configurations are provided for the T650T device that supports peripheral devices designed for use with electronic point of sale system such as ECR cash drawer barcode scanner external keyboard weighing scale external printer external speakers battery and a USB connection Accessories and Documentation Verifone pro...

Страница 27: ...50T INSTALLATION GUIDE 27 Accessories Documentation Verifone Certified Power Adapter PWR560 002 00 A Verifone MSR Cleaning Kit PN 02746 02 T650T Certifications and Regulations VPN DOC560 031 EN A T650T Quick Installation Guide VPN DOC560 032 EN A ...

Страница 28: ...DEVICE SETUP Accessories and Documentation 28 T650T INSTALLATION GUIDE THIS PAGE IS INTENTIONALLY LEFT BLANK ...

Страница 29: ... 2GB 16GB ROM or 1GB RAM 8GB ROM 64GB Micro SD Magnetic Card Reader Triple track Supports bi directional card read Swipe speed at 10 IPS to 40 IPS Smart Card Reader Triple track MSR EMV L1 approved smart card ISO International Standard 7810 7811 7813 Smart card reader NFC CTLS SAM Card Reader Two Security Access Modules SAMs card slots Integrated Contactless Reader ISO 14443 ISO 18092 EMV Display ...

Страница 30: ...io headphone jack speaker and microphone Security Complies to PCI PTS 6 x Printer High speed thermal printer 30 lps Paper roll Max 58 mm Length x Max 40 mm Diameter Camera 5 MP front QR Barcode Scanner Embedded forward facing camera 5MP Front facing camera 2MP LED torch ...

Страница 31: ...device returns to its normal temperature Do not drop knock or shake the device Rough handling can break internal circuit boards and fine mechanics Do not paint the device Paint can clog the moving parts and prevent proper operation Keep the device free from any small and loose items such as paper clips staples or coins that could accidentally get inside it through an opening such as the SAM slots ...

Страница 32: ...CR for presence of foreign objects before cleaning Customer Smart Card a If unit shows no presence of foreign objects test the SCR function and record results Proceed to Step 2 2 Clean the SCR with approved or recommended Verifone cleaning card It is always advised to use new cleaning cards every time 3 Test the SCR after cleaning a If SCR tests out okay as passing then the unit is ready for Custo...

Страница 33: ...nce a week depending on usage as dirt accumulation can lead to MSR reading problems MSR can be cleaned using commercially available card reader cleaning cards or using recommended Verifone cleaning card PN 02746 02 NOTE If using a commercially available cleaning card use ONLY an approved MSR cleaning card made specifically for POS MSR Card reader devices or Petroleum MSR card readers ...

Страница 34: ...MAINTENANCE AND CLEANING Additional Safety Information 34 T650T INSTALLATION GUIDE THIS PAGE IS INTENTIONALLY LEFT BLANK ...

Страница 35: ... the back of each T650T device to be returned Product ID including the model and part number For example T650T and M560 XXX XXX XXX Serial number S N nnn nnn nnn 2 Obtain the MRA number s by completing one of the following Call Verifone toll free within the United States at 1 800 Verifone and follow the automated menu options Select the MRA option from the automated message The MRA department is o...

Страница 36: ...ng items Assigned MRA number s Verifone serial number assigned to the T650T device you are returning for service or repair device serial numbers are located at the back of the unit Shipping documentation such as air bill numbers used to trace the shipment Model s returned model numbers are located on the Verifone label at the back of the T650T device NOTE One MRA number must be issued for each T65...

Страница 37: ...oes Not Show Correct Readable Info If the device display does not show correct readable info Check all the cable connections If the problem persists then contact your local Verifone representative for assistance NOTE The T650T comes equipped with tamper evident labels The T650T unit contains no user serviceable parts Do not under any circumstance attempt to disassemble the device Perform only thos...

Страница 38: ...e if the problem persists Transactions Fail to Process There are several possible reasons why the unit may not be processing transactions Use the following steps to troubleshoot failures Checking Magnetic Card Reader To check magnetic card reader 1 Perform a test transaction using one or more different magnetic stripe cards to ensure that the problem is not a defective card 2 Ensure that you are s...

Страница 39: ...TROUBLESHOOTING GUIDELINES Transactions Fail to Process T650T INSTALLATION GUIDE 39 THIS PAGE IS INTENTIONALLY LEFT BLANK ...

Страница 40: ...T650T Installation Guide Verifone Part Number DOC560 030 EN A Revision A Verifone Inc 1 800 Verifone www verifone com ...

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