VeriFone Omni 3200SE, Руководство по установке

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T
ROUBLESHOOTING
G
UIDELINES
Keypad Does Not Respond
I
NSTALLATION
G
UIDE
33
Keypad Does
Not Respond
If the keypad does not respond properly:
•
Check the LCD screen. If it displays the wrong character or nothing at all when
keys are pressed, follow the steps outlined in Transactions Fail To Process .
•
If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
•
If the problem persists, contact your local VeriFone representative.
Transactions
Fail To Process
There are several reasons why the terminal may not process transactions. Use
the following steps to troubleshoot failures.
Check Magnetic Card Reader
•
Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•
Ensure that you are swiping cards properly. With the Omni 3200
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card reader, the black, magnetic stripe on the card should face down and in,
toward the keypad.
•
Process a transaction manually, using the keypad instead of the card reader.
•
If the manual transaction works, the problem may be a defective card
reader. Contact your VeriFone distributor or service provider.
•
If the manual transaction does not work, proceed to Check Telephone
Line .
Check Telephone Line
•
Disconnect the telephone line from the back of the Omni 3200
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terminal and connect it to a working telephone to check for a dial tone. If there
is no dial tone, replace the telephone cord.
•
If the problem appears to be with the telephone line, check with the party you
are trying to call to see if their system is operational. If they are not
experiencing difficulties with their line, contact the telephone company and
have your line checked.
•
If the telephone line works, contact your local VeriFone representative for
assistance.