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ROUBLESHOOTING

UIDELINES

Transactions Fail to Process

C680 I

NSTALLATION

UIDE

R A

F T

E V

I S

I O

Check the Smart Card Reader

•

Perform a test transaction using several different smart cards to ensure the

problem is not a defective card.

•

Ensure that the card is inserted correctly and that the card is not removed

prematurely.

•

Contact your Verifone distributor or service provider.

•

If the manual transaction does not work, proceed to

Check the Signal

Strength

Check the Signal Strength

•

On-screen signal-strength indicator displays at least one bar to indicate

connectivity to radio network.

•

Ensure that the radio has been activated by your service provider.

Содержание C680 3G-BT-WiFi

Страница 1: ...Verifone Part Number DOC268 063 EN B Revision B 6 RAFT REVISION B 6 C680 Installation Guide ...

Страница 2: ...le or sample program before placing the software into productive use This document including without limitation the examples and software programs is supplied As Is Verifone Inc 1 800 Verifone www verifone com Verifone Part Number DOC268 063 EN B Revision B 6 C680 Installation Guide 2016 Verifone Inc RAFT REVISION B 6 Verifone the Verifone logo VeriCentre and Verix are registered trademarks of Ver...

Страница 3: ...ns 12 PIN Protection Measures 12 Inside the Shipping Carton 12 Terminal Features 14 3G Support 15 CDMA Support 15 Wi Fi BT Support 15 Installing the SIM SAM R UIM Micro SD Cards 15 Connection Ports 17 Cabling Connections 17 Dedicated Micro USB Device Port Connection 17 Micro USB Host Port Connection 17 Powered RS 232 4 Pin Connection 18 Powered RS 232 RJ11 Connection 18 Installing the Paper Roll 1...

Страница 4: ... 27 Cleaning the Terminal 27 Terminal Contacts 28 Smart Card Reader 28 CHAPTER 4 Verifone Service and Support Returning a Terminal for Service 29 Accessories and Documentation 30 Dongle 30 Power Pack 30 Printer Paper 30 Verifone Cleaning Kit 30 Micro USB Cable 31 Documentation 31 CHAPTER 5 Troubleshooting Guidelines Terminal Does Not Start 33 Does Not Show Correct Readable Info 33 Battery Does Not...

Страница 5: ...to order accessories or documentation from Verifone Chapter 5 Troubleshooting Guidelines Provides troubleshooting guidelines should you encounter a problem in terminal installation and configuration Related Documentation To learn more about the C680 terminal refer to the following set of documents C680 Certifications and Regulations Sheet DOC268 061 EN C680 Quick Installation Guide DOC268 062 EN C...

Страница 6: ...c typeface indicates book titles or emphasis You must install a roll of thermal sensitive paper in the printer Courier The courier type face is used while specifying onscreen text such as text that you would enter at a command prompt or to provide an URL http www verifone com The pencil icon is used to highlight important information RS 232 type devices do not work with the PINpad port The caution...

Страница 7: ... Communication HDMI High Definition Multimedia Interface ITP Internal Thermal Printer LCD Liquid Crystal Display LED Light Emitting Diode MRA Merchandise Return Authorization MSAM Micromodule Size Security Access Module PED PIN Entry Device PIN Personal Identification Number POS Point of Sale QVGA Quarter Video Graphics Array RJ11 Registered Jack 11 RS 232 Recommended Standard 232 R UIM Removable ...

Страница 8: ...PREFACE Conventions and Acronyms 8 C680 INSTALLATION GUIDE RAFT REVISION B 6 ...

Страница 9: ...ble battery powered device designed to fit comfortably during handheld consumer facing applications It features a 3 5 TFT LCD display and spill resistant keypad It supports the GPRS 3G CDMA Wi Fi and Bluetooth communications technology Figure 1 C680 Terminal NOTE Verifone ships variants of this terminal for different markets Your terminal may have a different configuration ...

Страница 10: ... allow receipts to be torn in any direction Quiet and fast integrated thermal printer Vertical magnetic stripe card reader with an extended blade for optimal card reading Performance and Durability Fast transactions due to powerful 400 MHz ARM11 processor High capacity 3 7 V 2450 mAh Li ion battery Base for drop and go charging Rounded corners and drop resistant to 3 feet on concrete floor to mini...

Страница 11: ... Magnetic Card Reader Conducting a Contactless Transaction Terminal Location Use the following guidelines when selecting a location for the terminal Ease of Use Select a location convenient for both merchant and cardholder Select a flat support surface such as a countertop or table Select a location near a power outlet ECR or computer connected to the terminal Do not string cables or cords across ...

Страница 12: ...N Protection Measures The C680 is a handover device Always exercise extreme caution when conducting transactions specially during PIN entry Hand the terminal directly to the cardholder for PIN entry Encourage the cardholder to hold the terminal close to avoid others from seeing the information being entered Ensuring User Privacy Use the following guidelines to protect the user s privacy when he en...

Страница 13: ... 1 Remove and inspect the following items Terminal Power pack Paper roll Figure 2 Items Inside the Box 2 Remove all plastic wrapping from the terminal and other components 3 Remove the clear protective film from the LCD screen 4 Save the shipping carton and packing material for future repacking or moving the terminal CAUTION Do not use a unit that has been damaged or tampered with The terminal com...

Страница 14: ... into the right side An icon illustrates the proper card direction with the magnetic stripe down and facing inward toward the keypad An internal thermal printer at the top front of the terminal A smart card reader built into the bottom of the terminal An icon indicates the proper card position and insertion point A SAM Security Access Module compartment built into the bottom of the terminal inside...

Страница 15: ...N RF transceiver optimized for use in Wireless LAN systems with advanced power management unit and an integrated radio transceiver optimized for use in the Bluetoth wireless systems Installing the SIM SAM R UIM Micro SD Cards You may need to install or replace a GSM SIM Subscriber Identity Module or R UIM Removable User identity Module card one or two SAM Security Access Module cards or a micro SD...

Страница 16: ...he gold contacts facing down insert the SIM SAM R UIM card into the cardholder Figure 6 SIM SAM Card Installation For micro SD card slide down the card slot cover to open Insert the SD card facing down and slide back the slot cover to lock Figure 7 SD Card Installation 7 Return the card card slot cover 8 Return the battery pack to its original position 9 Close and screw the back compartment cover ...

Страница 17: ... unit 1 Dedicated Micro USB Device Port Connection 2 Micro USB Host Port Connection 3 Powered RS 232 4 Pin Connection 4 Powered RS 232 RJ11 Connection Dedicated Micro USB Device Port Connection The micro USB Device port on the side of the unit is dedicated to download power charging Insert the micro USB plug end of the Host connector cable to the micro USB port on the terminal to connect Figure 9 ...

Страница 18: ...emaining on the roll to conclude at least one transaction To Install a Paper Roll 1 Gently pull the latch located on top of the terminal to unlock the paper roll cover Figure 10 Paper Roll Installation 2 Lift the printer cover up to open 3 Remove any partial roll of paper in the printer tray 4 Loosen the glued leading edge of the new roll of paper or remove the protective strip if applicable Unwin...

Страница 19: ...provides dial up Ethernet connectivity and offers USB and peripheral devices connection It is shipped together with a retrofitted terminal cover to accommodate the Dongle s Y cable Figure 11 C680 Dongle To install the Dongle 1 Remove the terminal s original back cover to access the ports 2 Insert the Dongle s micro USB connector to the terminal s micro USB port and connect the power barrel connect...

Страница 20: ... the Dongle Power Supply After establishing all necessary connections connect the power pack to the terminal and into a wall outlet or powered surge protector to charge the battery for six hours or until fully charged Each C680 terminal comes with power supply VPN PWRXXX 001 XX A used to connect the terminal directly to a power outlet and to charge the battery B A A C RS 232 A B WARNING Do not plu...

Страница 21: ... an unused terminal for extended periods NOTE To protect against possible damage caused by lightning strikes and electrical surges consider installing a power surge protector NOTE The C680 terminal will only operate when the battery is installed NOTE C680 battery pack PN BPK260 001 01 A not customer changeable and therefore should not be disconnected and removed Li ion batteries are not affected b...

Страница 22: ...ing and discharging the battery hundreds of times will wear out the battery Significantly reduced operating times indicate the need for battery replacement see Accessories and Documentation for ordering information NOTE The 4 second power up delay prevents terminal startup if the green key is accidentally held down The time required to hold the green key down to power up the terminal is configurab...

Страница 23: ...inuous motion until it seats firmly 3 Remove the card only when the application indicates the transaction is complete Using the Magnetic Card Reader The C680 terminal supports credit debit card transactions Figure 16 Credit Debit Card Transaction To Conduct a Credit or Debit Card Transaction 1 Position a magnetic card with the stripe in the card reader and facing inward toward the keypad 2 To ensu...

Страница 24: ...tooth Transactions To conduct a Bluetooth transaction ensure that the terminal is paired with another Bluetooth device not more than 100 meters away Follow the on screen instructions provided on your application To improve the range performance of the terminal place the Bluetooth device in a location that services all of the card payment areas in the premises Ideally place within the line of sight...

Страница 25: ...or possible tampering Signs of tampering include Wires protruding out of the device Foreign objects inserted into the smart card or mag stripe slot Signs of damage to the tamper evident labels Warning message on the device display NOTE If any device is found in tamper state please remove it from service immediately Keep it available for potential forensics investigation and notify your company sec...

Страница 26: ...SETUP Periodic Inspection 26 C680 INSTALLATION GUIDE RAFT REVISION B 6 ...

Страница 27: ... temperature 20 C to 50 C 4 F to 122 F Relative humidity 5 to 95 RH non condensing External Dimensions Length 172 86 mm 6 8 in Width 82 25 mm 3 2 in Depth 59 3 mm 2 3 in Weight 352 g Maintenance The C680 terminal and base have no user serviceable parts Cleaning the Terminal To clean the terminal and base use a clean cloth slightly dampened with water and a drop or two of mild soap For stubborn sta...

Страница 28: ...nd unbent Smart Card Reader Do not attempt to clean the smart card reader Doing so may void any warranty For smart card reader service contact your Verifone distributor or service provider CAUTION Avoid touching the contacts of the battery and the recessed area on the terminal Finger oils tarnish contacts causing bad connections When operating on battery power and experiencing a high occurrence of...

Страница 29: ...umber For example C680 and MXXX XXX XX XXX 2 Serial number S N nnn nnn nnn 2 Obtain the MRA number s by completing one of the following a Call Verifone toll free within the United States at 1 800 Verifone and follow the automated menu options Select the MRA option from the automated message The MRA department is open Monday to Friday 8 A M 8 P M Eastern Time Give the MRA representative the informa...

Страница 30: ...tion Verifone produces the following accessories and documentation for the terminal When ordering please refer to the part number in the left column Verifone online store at www store verifone com USA Verifone Customer Development Center 800 Verifone 837 4366 Monday Friday 7 A M 8 P M Eastern time International Contact your Verifone representative Dongle The Dongle or the Y cable solution provides...

Страница 31: ...64 EN C680 3G Certifications and Regulations Sheet DOC268 065 EN C680 WiFi BT Certifications and Regulations Sheet DOC268 067 EN C680 WiFi BT Quick Installation Guide DOC268 068 EN C680 CDMA Certifications and Regulations Sheet DOC268 069 EN C680 FF Dongle Certifications and Regulations Sheet DOC268 070 EN C680 FF Dongle Quick Installation Guide DOC268 071 EN Verix eVo Volume I Operating System Pr...

Страница 32: ...VERIFONE SERVICE AND SUPPORT Accessories and Documentation 32 C680 INSTALLATION GUIDE RAFT REVISION B 6 ...

Страница 33: ...nformation Recharge or replace the battery Connect the terminal into a known good power supply if you have one to see if this clears the problem If the problem persists contact your local Verifone representative for assistance NOTE The device comes equipped with tamper evident labels It does not come with user serviceable parts Do not under any circumstance attempt to disassemble the device Perfor...

Страница 34: ...minal automatically shuts off when the battery reaches the critically low charge state If this occurs the battery must recharge a minimum of 1 2 hour before it can power the terminal It may take several recharge attempts to reset the safety circuit when charging a battery that has been discharged below this critical state Blank Display When the terminal display screen does not show the correct or ...

Страница 35: ...he user documentation for that application to ensure you are entering data correctly If the problem persists contact your local Verifone representative Transactions Fail to Process There are several reasons why the terminal may not be processing transactions Use the following steps to troubleshoot failures Check the Magnetic Card Reader Perform a test transaction using one or more different magnet...

Страница 36: ...fective card Ensure that the card is inserted correctly and that the card is not removed prematurely Contact your Verifone distributor or service provider If the manual transaction does not work proceed to Check the Signal Strength Check the Signal Strength On screen signal strength indicator displays at least one bar to indicate connectivity to radio network Ensure that the radio has been activat...

Страница 37: ...C680 Installation Guide Verifone Part Number DOC268 063 EN B Revision B 6 Verifone Inc 1 800 Verifone www verifone com RAFT REVISION B 6 ...

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