8
10. Troubleshooting
Problem
Potential Causes
Solution
Water leakage at attachment
accessory
The accessory is incorrectly
attached to the faucet.
See (4. Installation) and re-install the
accessory.
The tip of the faucet is
damaged.
The faucet needs to be repaired or
replaced.
The rubber seal is damaged.
Replace the rubber seal.
Low water volume/slow flow
from filtration unit- both
filtered and unfiltered water
The screen is clogged.
(Check for stains/debris)
Rinse the unit with water and use a
clean, soft brush to clean it.
Do not use detergent. Set the diverter
lever to tap water spray and run water
for several minutes after cleaning.
Water flow from filtration
unit is uneven
The screen is clogged.
(Check for stains/debris)
Rinse the unit with water and use a
clean, soft brush to clean it.
Do not use detergent. Set the diverter
lever to tap water spray and run water
for several minutes after cleaning.
Low filtered water volume
The hollow fiber membrane is
clogged.
Replace the filter cartridge. Refer to
(6. Replacing the filter cartridge)
for instructions.
The water pressure is low.
This is not a defect.
Odors remain, or strange
taste
The filter cartridge is
improperly installed.
Ensure that the filter cartridge is in the
correct position. (4. Installation)
The filter cartridge needs to
be replaced.
Replace the filter cartridge. Refer to
(6. Replacing the filter cartridge)
for instructions.
Bubbles in filtered water
during first use
This is not a defect.
Denotes presence of air in unit. Allow
water to run, air bubbles will dissipate
over time.
