Getting Help
If you are experiencing difficulty installing or using your Verbatim
product, please visit the main Technical Support website at
www.verbatim.com/support.
Limited Warranty Terms
The Verbatim Americas, LLC warranty obligations for this hardware product
are limited to the terms set forth below:
Verbatim warrants its products to be free of defects in material and
workmanship under normal use and service for a period of 7 years from
the date of purchase. Verbatim’s sole obligation with respect to claims of
non-conformance made within the warranty period described above shall
be, at its option, to repair or replace any item of Equipment that Verbatim, in
its sole discretion, determines to be defective, subject to the procedure set
forth below.
Verbatim’s warranty obligations hereunder are expressly conditioned upon
(i.) the Products being properly installed, used and maintained at all times by
Customer; (ii.) the Products not being subject to unusual mechanical stress or
unusual electrical or environmental conditions or other acts of God;
(iii.) the Products not being subjected to misuse, accident or any unauthorized
installation/deinstallation by Customer or other third party; (iv.) the Products
not being altered or modified in an unauthorized manner, unless approved
in writing or otherwise performed by Verbatim and (v.) Customer promptly
installing all Product revisions that have been released for such Products by
Verbatim throughout the warranty term. Verbatim does not warrant that the
Products will operate in any specific combination that may be selected for
use by Customer or that the operation of the Products will be uninterrupted
or error free, or that all non-conformance or defects will be remedied.
Additionally, Verbatim shall have no warranty obligations for any failure of the
Products to conform to the applicable product specifications resulting from
the combination of any Product(s) with hardware and/or software not supplied
by Verbatim. If it is determined that any Product(s) reported as defective or
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non-conforming by Customer during the warranty period is not defective
or non-conforming, Verbatim may, at its option, charge Customer for any
labor provided and expenses incurred by Verbatim in connection with such
determination, at Verbatim’s then current rates.
Verbatim is not liable for any damage to or loss of any programs, data, or other
information stored on any media contained within the Verbatim hardware
product, or any non-Verbatim product or part not covered by this warranty.
Recovery or reinstallation of programs, data or other information is not
covered under this Limited Warranty.
Verbatim shall not be responsible for unauthorized sale or misrepresentation
by unauthorized third party resellers. Verbatim warranties are not transferable
with ownership. Products purchased by auction, yard sale, flea market or
purchased as demo units may not be covered under Verbatim’s warranty.
THE WARRANTIES OF VERBATIM AND REMEDIES OF CUSTOMER SET FORTH IN
THIS SECTION ARE EXCLUSIVE AND ARE GIVEN BY VERBATIM AND ACCEPTED
BY CUSTOMER IN LIEU OF ANY AND ALL OTHER WARRANTIES, WHETHER
EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, ALL WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ALL
SUCH OTHER WARRANTIES BEING HEREBY EXPRESSLY AND UNEQUIVOCALLY
DISCLAIMED BY VERBATIM AND WAIVED BY CUSTOMER TO THE EXTENT
ALLOWED BY LAW (AND TO THE EXTENT NOT WAIVABLE BY LAW, ARE LIMITED
TO THE TERM OF THE EXPRESS WARRANTY SET FORTH HEREIN).
VERBATIM IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY
OR CONDITION, INCLUDING ANY COSTS OF RECOVERING OR REPRODUCING
ANY PROGRAM OR DATA STORED IN OR USED WITH THE VERBATIM PRODUCT.
VERBATIM SPECIFICALLY DOES NOT REPRESENT THAT IT WILL BE ABLE
TO REPAIR ANY PRODUCT UNDER THIS LIMITED WARRANTY OR MAKE A
PRODUCT EXCHANGE WITHOUT RISK TO
OR
LOSS OF PROGRAMS OR DATA.
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