Trouble / Symptom
Troubleshooting
System does not start.
1.
Check that the power of is properly connected on VDR and
Vehicle.
2.
Use only the cable that is supplied by Ventra
Video is not as clear as it should be.
1.
Make sure the camera lens is clean and dust free
2.
Make sure the vehicle’s windshield is clean
3.
Make sure that the desired resolution is selected
Footage is not being saved on the
micro SD memory card.
The device does not recognize the
micro SD memory card.
1.
Eject the micro SD memory card and insert it into the device again
2.
Make sure your micro SD memory card is not locked
3.
Format your micro SD memory card and try it again
4.
Replace the micro SD memory card with a new one
Cannot receive GPS signal
Loss of GPS reception
1.
Check the vehicle is in open area
2.
Make sure the front windshield is not tinted
3.
If the system has not be used for more than 3 days or are using it
for the first time, it may take longer, as much as up to 15 minutes,
to receive the GPS signal
4.
The GPS may lose reception depending on the weather
conditions and surroundings. Safely stop at a location where GPS
can regain its reception before proceeding.
TROUBLESHOTTING
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