15
VG RVC 3000
FREQUENTLY ASKED QUESTIONS
The robot cannot be
activated.
•
Make sure the main power switch is in the ON position.
•
Make sure the battery is fully charged.
•
Replace the batteries (2 AAA) in the remote control.
•
Make sure the remote control is within range (16 ft/5 m) of
robot
•
If you still have trouble, turn off the main power switch and
then turn it back on.
The remote control
does not work.
•
Replace the batteries in the remote control.
•
Make sure robot is turned on and fully charged.
RVC 3000 stops
working suddenly.
•
Check if robot is trapped or stuck on an obstacle.
•
Check if the battery level is too low.
•
If you still have trouble, turn off the main power switch,
wait for 2 seconds, and then turn it back on.
You can’t schedule
cleaning.
•
Make sure the main power switch on the bottom of robot
is turned on.
•
Make sure the time, time of day (AM/PM), and the
scheduled time have been set correctly.
•
Check if robot’s po
wer is too low to start cleaning
Suction power is
weak.
•
Check if any obstructions are blocking the suction inlet.
•
Empty the dust bin.
•
Clean the filters with a vacuum cleaner or a cleaning
brush.
•
Check if the filters are wet due to water or other liquid on
the floor. Air-dry the filters completely before use.
RVC 3000
can’t be
charged.
•
Check if the indicator on the charging dock lights up. If
not, contact the service center to repair or replace the
charging dock.
•
Dust off the charging contact pins with a dry cloth.
•
Check if you can hear a beep when robot is return the
charging dock. If not, contact the service center to repair
or replace the charging dock.
Robot can’t return to
the Charging Dock.
•
Remove objects within 3 ft/1 m to the left and right side
and within 6 ft/2 m of the front of the charging base.
•
When robot is in the vicinity of the charging dock, it will
return more quickly. However, if the charging dock is
located far away, robot will need more time to return.
Please be patient as it works its way back.
•
Clean the charging contact pins.
The rolling brush
doesn’t rotate.
•
Clean the rolling brush.
•
Check if the rolling brush and brush guard have been
installed properly.
Robot movements or
travel path are
abnormal.
•
Clean the sensors carefully with a dry cloth.
•
Restart robot by turning the power switch off and on.
