VEMCO - VR2 Manual
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8
Troubleshooting
8.1
VUE related troubleshooting
8.1.1
I cannot connect to my VR2 receiver
First, confirm that the 9 Volt battery in the VR PC does not need to be replaced. If this was not the problem,
then confirm that the VR PC is connected to the correct Com port on the PC. Also, it’s possible that the
probe on the VR PC is not inserted far enough into the Probe Hole on the VR2. If you are still unable to
communicate with the unit, please contact VEMCO to receive RMA information and send the unit back to
VEMCO for assessment/repair.
8.1.2
These detected ID’s don’t belong to me
We would be very pleased to help connect you with the owners of any unknown IDs. Please send a list of the
unknown ID’s and all associated receiver .vrl files to the VEMCO support team. VEMCO will first review
the data to identify false detections and provide you with a false detection report. Then we’ll contact the tag
owners for all the valid detections and request that they contact you directly. Please indicate if you are
willing to release your email address.
8.2
VR2 case related troubleshooting
8.2.1
The threads have been damaged
It’s very important that the threads on the end-cap are not dented or the outer cylinder will not thread onto the
end-cap properly. If the threads on the end-cap are slightly dented, use a sharp knife, such as an X-Acto
knife, to remove the deformed plastic until the sides of the thread are smooth and below the normal line of the
thread. It is important that there is nothing sticking out of the thread to damage the thread on the outer
cylinder or prevent the case from closing.
8.2.2
I think the case might be pressurized
When handled correctly, the VR2 pressure case and seal have a static depth rating of 500 meters (730 psi). If
the receiver experiences a pressure greater than this, then water may enter the case. NOTE: Physical shocks
to the receiver, such as bumping into a solid object, when it is at any depth can result in a considerably higher
pressure on the casing than just the depth pressure. Also, if the O-rings or their mating surfaces are dirty or
damaged, then water may enter the receiver case.
If water enters the receiver case under high pressure and the Release Valve was unable to open and equalize
the pressures, then some water and compressed air may still be in the case when it is returned to the surface.
This can be identified by its increased weight and a sloshing sound when the case is moved. The VR2 case
will also be very difficult to open, if at all possible. If you are suspicious there is compressed air in the