
Chapter 11 •
Troubleshooting
This section provides detail on how to troubleshoot your sensor, how to request technical assistance, how to have the
sensor repaired, and how to replace the fuse in the Interface Box.
11.1.1 Turned DHCP On, Lost Contact With Sensor
11.3.1 Purchased through a Distributor
11.4 Return Merchandise Authorization (RMA)
11.1 Troubleshooting Process
Problem
Resolution
Interface Box LEDs
do not light
Verify:
Power connection and polarity.
Fuse in the Interface Box is okay. See
Rotor doesn’t spin
Verify:
Power connection and polarity.
Fuse in the Interface Box is okay. See
Unit spins but no data
Verify:
Ethernet wiring is functional.
Packet output using another application (e.g. VeloView/Wireshark).
Receiving computer's network settings.
Correct static IP address in your computer's network settings.
No security software is installed which may block Ethernet broadcasts.
Laser ON radio button is selected in Web Interface
Input voltage and current draw are in proper ranges.
Can see data in Wire-
shark but not
VeloView
Wireshark sniffs packets promiscuously but VeloView does not. VeloView needs permission
to receive packets from the system firewall, if active.
Check:
No firewall is active on receiving computer.
Table 11-1 Common Problems and Resolutions
86
VLS-128 User Manual
DRAFT
Содержание VLS-128
Страница 1: ...VLS 128 User Manual 63 9483 Rev A DRAFT ...
Страница 63: ...Figure 9 8 VLS 128 Azimuth Offsets by Elevation Chapter 9 Sensor Data 63 DRAFT ...
Страница 102: ...C 3 VLS 128 Optical Keep Out Zone Figure C 3 VLS 128 Optical Keep Out Zone 86 0137 REV A 102 VLS 128 User Manual DRAFT ...
Страница 104: ...D 1 Interface Box Wiring Diagram Figure D 1 Interface Box Wiring Diagram 86 0107A 104 VLS 128 User Manual DRAFT ...
Страница 105: ...D 2 Interface Box Schematic Figure D 2 Interface Box Schematic 69 8230A Appendix D Wiring Diagrams 105 DRAFT ...