Velleman® Service and Quality Warranty
Velleman® has over 35 years of experience in
the electronics world and distributes its products
in more than 85 countries.
All our products fulfil strict quality requirements
and legal stipulations in the EU. In order to
ensure the quality, our products regularly go
through an extra quality check, both by an
internal quality department and by specialized
external organisations. If, all precautionary
measures notwithstanding, problems should
occur, please make appeal to our warranty (see
guarantee conditions).
General Warranty Conditions Concerning
Consumer Products (for EU):
• All consumer products are subject to a 24-
month warranty on production flaws and
defective material as from the original date of
purchase.
• Velleman® can decide to replace an article
with an equivalent article, or to refund the retail
value totally or partially when the complaint is
valid and a free repair or replacement of the
article is impossible, or if the expenses are out
of proportion.
You will be delivered a replacing article or a
refund at the value of 100% of the purchase
price in case of a flaw occurred in the first year
after the date of purchase and delivery, or a
replacing article at 50% of the purchase price or
a refund at the value of 50% of the retail value
in case of a flaw occurred in the second year
after the date of purchase and delivery.
• Not covered by warranty:
- all direct or indirect damage caused after
delivery to the article (e.g. by oxidation, shocks,
falls, dust, dirt, humidity...), and by the article,
as well as its contents (e.g. data loss),
compensation for loss of profits;
- frequently replaced consumable goods, parts
or accessories such as batteries, lamps, rubber
parts, drive belts... (unlimited list);
- flaws resulting from fire, water damage,
lightning, accident, natural disaster, etc. …;
- flaws caused deliberately, negligently or
resulting from improper handling, negligent
maintenance, abusive use or use contrary to the
manufacturer’s instructions;
- damage caused by a commercial, professional
or collective use of the article (the warranty
validity will be reduced to six (6) months when
the article is used professionally);
- damage resulting from an inappropriate
packing and shipping of the article;
- all damage caused by modification, repair or
alteration performed by a third party without
written permission by Velleman®.
• Articles to be repaired must be delivered to
your Velleman® dealer, solidly packed
(preferably in the original packaging), and be
completed with the original receipt of purchase
and a clear flaw description.
• Hint: In order to save on cost and time, please
reread the manual and check if the flaw is
caused by obvious causes prior to presenting the
article for repair. Note that returning a non-
defective article can also involve handling costs.
• Repairs occurring after warranty expiration are
subject to shipping costs.
• The above conditions are without prejudice to
all commercial warranties.
The above enumeration is subject to
modification according to the article (see
article’s manual).
Velleman® service- en kwaliteitsgarantie
Velleman® heeft ruim 35 jaar ervaring in de
elektronicawereld en verdeelt in meer dan 85
landen.
Al onze producten beantwoorden aan strikte
kwaliteitseisen en aan de wettelijke bepalingen
geldig in de EU. Om de kwaliteit te waarborgen,
ondergaan onze producten op regelmatige
tijdstippen een extra kwaliteitscontrole, zowel
door onze eigen kwaliteitsafdeling als door
externe gespecialiseerde organisaties. Mocht er
ondanks deze voorzorgen toch een probleem
optreden, dan kunt u steeds een beroep doen op
onze waarborg (zie waarborgvoorwaarden).
Algemene waarborgvoorwaarden
consumentengoederen (voor Europese
Unie):
• Op alle consumentengoederen geldt een
garantieperiode van 24 maanden op productie-
en materiaalfouten en dit vanaf de
oorspronkelijke aankoopdatum.
• Indien de klacht gegrond is en een gratis
reparatie of vervanging van een artikel
onmogelijk is of indien de kosten hiervoor buiten
verhouding zijn, kan Velleman® beslissen het
desbetreffende artikel te vervangen door een
gelijkwaardig artikel of de aankoopsom van het
artikel gedeeltelijk of volledig terug te betalen.
In dat geval krijgt u een vervangend product of
terugbetaling ter waarde van 100% van de
aankoopsom bij ontdekking van een gebrek tot
één jaar na aankoop en levering, of een
vervangend product tegen 50% van de kostprijs
of terugbetaling van 50 % bij ontdekking na één
jaar tot 2 jaar.
