Velleman® Service and Quality Warranty
Velleman® has over 35 years of experience
in the electronics world and distributes its
products in more than 85 countries.
All our products fulfil strict quality
requirements and legal stipulations in the
EU. In order to ensure the quality, our
products regularly go through an extra
quality check, both by an internal quality
department and by specialized external
organisations. If, all precautionary measures
notwithstanding, problems should occur,
please make appeal to our warranty (see
guarantee conditions).
General Warranty Conditions Concerning
Consumer Products (for EU):
• All consumer products are subject to a 24-
month warranty on production flaws and
defective material as from the original date
of purchase.
• Velleman® can decide to replace an article
with an equivalent article, or to refund the
retail value totally or partially when the
complaint is valid and a free repair or
replacement of the article is impossible, or if
the expenses are out of proportion.
You will be delivered a replacing article or a
refund at the value of 100% of the purchase
price in case of a flaw occurred in the first
year after the date of purchase and delivery,
or a replacing article at 50% of the purchase
price or a refund at the value of 50% of the
retail value in case of a flaw occurred in the
second year after the date of purchase and
delivery.
• Not covered by warranty:
- all direct or indirect damage caused after
delivery to the article (e.g. by oxidation,
shocks, falls, dust, dirt, humidity...), and by
the article, as well as its contents (e.g. data
loss), compensation for loss of profits;
- frequently replaced consumable goods,
parts or accessories such as batteries, lamps,
rubber parts, drive belts... (unlimited list);
- flaws resulting from fire, water damage,
lightning, accident, natural disaster, etc. …;
- flaws caused deliberately, negligently or
resulting from improper handling, negligent
maintenance, abusive use or use contrary to
the manufacturer’s instructions;
- damage caused by a commercial,
professional or collective use of the article
(the warranty validity will be reduced to six
(6) months when the article is used
professionally);
- damage resulting from an inappropriate
packing and shipping of the article;
- all damage caused by modification, repair
or alteration performed by a third party
without written permission by Velleman®.
• Articles to be repaired must be delivered
to your Velleman® dealer, solidly packed
(preferably in the original packaging), and be
completed with the original receipt of
purchase and a clear flaw description.
• Hint: In order to save on cost and time,
please reread the manual and check if the
flaw is caused by obvious causes prior to
presenting the article for repair. Note that
returning a non-defective article can also
involve handling costs.
• Repairs occurring after warranty
expiration are subject to shipping costs.
• The above conditions are without
prejudice to all commercial warranties.
The above enumeration is subject to
modification according to the article (see
article’s manual).
Velleman® service- en kwaliteitsgarantie
Velleman® heeft ruim 35 jaar ervaring in de
elektronicawereld en verdeelt in meer dan
85 landen.
Al onze producten beantwoorden aan
strikte kwaliteitseisen en aan de wettelijke
bepalingen geldig in de EU. Om de kwaliteit
te waarborgen, ondergaan onze producten
op regelmatige tijdstippen een extra
kwaliteitscontrole, zowel door onze eigen
kwaliteitsafdeling als door externe
gespecialiseerde organisaties. Mocht er
ondanks deze voorzorgen toch een
probleem optreden, dan kunt u steeds een
beroep doen op onze waarborg (zie
waarborgvoorwaarden).
Algemene waarborgvoorwaarden
consumentengoederen (voor Europese
Unie):
• Op alle consumentengoederen geldt een
garantieperiode van 24 maanden op
productie- en materiaalfouten en dit vanaf
de oorspronkelijke aankoopdatum.
• Indien de klacht gegrond is en een gratis
reparatie of vervanging van een artikel
onmogelijk is of indien de kosten hiervoor
buiten verhouding zijn, kan Velleman®
beslissen het desbetreffende artikel te
vervangen door een gelijkwaardig artikel of
de aankoopsom van het artikel gedeeltelijk
of volledig terug te betalen. In dat geval
krijgt u een vervangend product of
terugbetaling ter waarde van 100% van de
aankoopsom bij ontdekking van een gebrek
tot één jaar na aankoop en levering, of een
vervangend product tegen 50% van de
