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7 Maintenance and fault rectification
VEGABOX 03 •
45925-EN-131119
7 Maintenance and fault rectification
7.1 Maintenance
If the device is used correctly, no maintenance is required in normal
operation.
7.2 Rectify faults
The operator of the system is responsible for taking suitable meas-
ures to rectify faults.
Should these measures not be successful, please call in urgent cases
the VEGA service hotline under the phone no.
+49 1805 858550
.
The hotline is also available outside normal working hours, seven
days a week around the clock.
Since we offer this service worldwide, the support is provided in
English. The service itself is free of charge, the only costs involved are
the normal call charges.
Depending on the reason for the fault and the measures taken, the
steps described in chapter "
Setup
" must be carried out again or must
be checked for plausibility and completeness.
7.3 How to proceed in case of repair
You can find a repair form as well as detailed information on how to
proceed under www.vega.com/downloads and "
Forms and certifi-
cates
".
By doing this you help us carry out the repair quickly and without hav-
ing to call back for needed information.
If a repair is necessary, please proceed as follows:
•
Print and fill out one form per instrument
•
Clean the instrument and pack it damage-proof
•
Attach the completed form and, if need be, also a safety data
sheet outside on the packaging
•
Please contact the agency serving you to get the address for
the return shipment. You can find the agency on our home page
Reaction when malfunc-
tions occur
24 hour service hotline
Reaction after fault recti-
fication
