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6 Maintenance and fault rectification
B 53-19 • For the signal cable of conductive probes
40490-EN-220516
6 Maintenance and fault rectification
6.1 Maintenance
If the device is used properly, no special maintenance is required in
normal operation.
6.2 Rectify faults
The operator of the system is responsible for taking suitable meas-
ures to rectify faults.
The first measure to be taken is to check the input/output signal as
well as the power supply. In many cases, the causes can be deter-
mined and faults can be quickly rectified.
On-site repair of B53-19 is not possible.
Should these measures not be successful, please call in urgent cases
the VEGA service hotline under the phone no.
+49 1805 858550
.
The hotline is manned 7 days a week round-the-clock. Since we offer
this service worldwide, the support is only available in the English
language. The service is free, only standard call charges are incurred.
Depending on the reason for the fault and the measures taken, the
steps described in chapter "
Setup
" must be carried out again or must
be checked for plausibility and completeness.
6.3 How to proceed if a repair is necessary
You can find an instrument return form as well as detailed information
about the procedure in the download area of our homepage. By doing
this you help us carry out the repair quickly and without having to call
back for needed information.
In case of repair, proceed as follows:
•
Print and fill out one form per instrument
•
Clean the instrument and pack it damage-proof
•
Attach the completed form and, if need be, also a safety data
sheet outside on the packaging
•
Ask the agency serving you to get the address for the return ship-
ment. You can find the agency on our homepage.
Reaction when malfunc-
tion occurs
Fault rectification
24 hour service hotline
Reaction after fault recti-
fication