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PC-Duo Overview
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The dotted and solid lines, shown in above depict two different sets of peer-to-peer
connections between PC-Duo Masters to PC-Duo Hosts. PC-Duo
‘s peer-to-peer
connections enable the following:

PC-Duo Master users with proper credentials can securely access Host computers
within the network.

When you permit full access to a Host computer, the PC-Duo Master user can monitor
all activity on the Host computer. In addition, PC-Duo Master users with full access rights
can exercise complete control over that computer.

When the Host and Masters are in the same domain, PC-Duo Host can be configured
to use the Microsoft Windows authentication service to check credentials of any PC-Duo
Master users. An access control policy can allow (or deny) full or partial access for
authenticated PC-Duo Master users to access services on a Host computer.
Although PC-Duo
‘s peer-to-peer connections provide a secure solution for remote
support, this solution is not recommended for large and/or highly distributed networks;
instead, consider using PC-Duo Gateway for centrally managed remote support
connections.
Gateway-managed connections
When a computer with PC-Duo Master establishes a connection to a computer with PC-
Duo Host through a central server (i.e. PC-Duo Gateway), the connection that is
established is a
Gateway-managed connection . In this way, the Gateway serves as a
central location for managing and monitoring connections, configuration, security and
reporting. Any Host computers found by the Gateway are listed on the
Gateway Hosts
tab
of the PC-Duo Master window.
In large networks, the PC-Duo Gateway can be configured to manage connections with
hundreds or thousands of Hosts simultaneously, enabling Masters to find and take
control of Hosts instantly.
Gateway-managed connections utilize the same strong authentication and authorization
that is available with PC-Duo
‘s peer-to-peer connections. In addition, PC-Duo Gateway
provides the following capabilities:

Seamless connections from Master computers to Host computers through a PC-Duo
Gateway. To the PC-Duo Master user, the connection appears as if it were a peer-to-
peer connection to the Host computer, even if the Host is outside the domain and/or
behind a firewall or NAT device.

Centralized management of access rights to remote computers in your network. Once
you configure your Host computers to report to the PC-Duo Gateway, you can achieve
global management through a single security policy that you configure using PC-Duo
Gateway Administrator.

User-based access policies. Customize and apply access policies to individual PC-
Duo Master users or groups in your network. Allow full remote access to one or more
Host computers for some PC-Duo Master users, while restricting access rights for others.

Comprehensive logging and auditing of all remote control activity within your network.
With this feature, you can keep records of all remote support connections.

Continuous screen recording. PC-Duo Gateway allows you to record screen activity
on any remote Host. Efficient file compression makes 24x7 recording economical and
manageable.