FAQs
13
Warning:
To reduce the risk of personal injury, unplug the vacuum cleaner before performing maintenance/troubleshooting checks.
There is an accessory missing
•
Check the ‘This pack contains’ panel on the box to make sure the part is included with your machine.
Why does my vacuum cleaner have no power?
• The plug may not be fully pushed into the electrical socket.
• The motor thermostat may have tripped. If this has happened, unplug the vacuum cleaner. Remove and empty the dirt container and
check the hose for blockages Clean the filters and allow the vacuum cleaner to cool for approximately 1 hour (if you have washed the
filters you will need to wait 24 hours for the filters to fully dry before putting them back into the vacuum cleaner).
Why won’t the vacuum cleaner pick up?
• The dirt container may not be installed correctly, remove the dirt container and re-attach making sure it is clicked firmly into place.
• There may be a blockage in the hose. Please remove the hose from the vacuum cleaner, check and clear any blockages.
• Dirt container may be blocked, empty the dirt container and clean filters. Go to ‘Looking after your machine’, pages 8-10.
• If the accessory/tool will not pick up, check and clear any blockages.
• The brushbar may not be turning. Go to ‘My brushbar isn’t turning’ below.
My brushbar isn’t turning?
• The brushbar may be clogged, check the brushbar and clear any hair or debris.
• The belt may be broken, go to ‘Looking after your machine – changing the belt’, on page 12.
AU: 1300 361 505
vax.com.au
NZ: 0800 800 900
vax.co.nz
For troubleshooting please
call or visit our website:
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