Vax Service line:
AU: 1300 361 505
NZ: 0800 800 900
vax.com.au
9
FAQ’s
Problem
Solution
Is there an accessory missing?
Check the ‘Machine Overview’ page in this guide to make sure the part is definitely included
in your unit.
If it is missing, we’re here to help. Simply call us on
AU: 1300 361 505 / NZ: 0800 800 900
Why won’t the vacuum cleaner
pick up?
The filters may be clogged or need to be replaced: Refer to the Maintenance sections (Pages 6-8).
The dirt container is full or blocked: Refer to the Maintenance sections (Page 6).
The dirt container may be incorrectly installed: Refer to the Maintenance sections (Page 5).
The brushbar may be blocked. Refer to the Maintenance sections (Page 6).
Why is dust escaping from
the vacuum?
The filters may not be installed correctly. Refer to the Maintenance sections (Page 6).
The dirt container may be incorrectly installed: Remove the dirt container from the unit by
pressing the dirt container release button (Page 6) and reattach it to the unit, ensuring it is
locked firmly back into place.
The filters may be clogged or need to be replaced: Refer to the Maintenance sections (Pages 6-8).
What do I do if an accessory/the
unit becomes damaged or broken?
Visit www.vax.com.au for parts and spares.
Please call our Vax careline to purchase new spares or order a replacement:
AU: 1300 361 505 / NZ: 0800 800 900
Why won’t the accessories pick
up properly?
The accessory may be blocked: Refer to the Maintenance section (Page 6).
The accessory may be faulty: call our Vax Careline to order a replacement:
AU: 1300 361 505 / NZ: 0800 800 900
Why will the vacuum cleaner
not run?
It may not be plugged into the electrical outlet correctly. Ensure that the plug is pushed into the
electrical outlet securely.
The electrical outlet may not be working. Check the fuse or breaker and consult an electrician.
WARNING: To reduce the risk of personal injury, unplug the vacuum cleaner before performing
maintenance/troubleshooting checks.